Question about Logitech Harmony 550 Remote Control

2 Answers

Remote appears frozen

Our harmony 550 remote appears to be frozen. All it says on the display screen is 'welcome to your remote'. No buttons work at all. We have tried replacing batteries, the '2' trick, reprogramming the remote etc.

Nothing seems to get it going.

Any suggestions?



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  • 5 more comments 
  • Anonymous Mar 10, 2008

    550 in safemode.displays welcome to your remote

  • Anonymous Mar 21, 2008

    My remote did the same thing, just froze and said welcome, took the batteries out and put new ones in and the same thing happened. Reconnected to my computer and told it to do it's thing and guess what............ Same thing happened again. LOL Now what???? Somebody please help me!!!


  • Anonymous Nov 17, 2008

    We have the Xbox 360 harmony remote and have the same issue. We are going to try the battery thing; will post if it works!

  • Anonymous Nov 29, 2008

    I have a VL Systems VFD Display Model M-Blast. It is not supported on the compatability list can I manually set up the Harmony 550 to accept the operating frequencies.

  • tfmccoy Mar 26, 2009

    My unit also has frozen. Funny thing is this is a replacement for another unit that did the same thing. Best Buy has indicated that the 550 has been having issues. Of coursethere answer is to upgrade to the $250 model.

  • Anonymous Apr 30, 2009

    The 2 button while replacing batteries worked. Thank you!

  • srazmovski May 11, 2010

    JMiles2001 How do I upgrade the Firmware?



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I had the same problem with my remote and I resynced it by plugging it into my computer and disconnecting the batteries. I then held the power button down and put the batteries back in while it was still connected to the computer and it worked to reset it!

Posted on Dec 22, 2010

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I got the same issue with mine, and hooking to the computer and upgrading the firmware worked for me. I first had to take the bateries out and let it sit for 24 hours so it would loose the codes inside. No problems after that.

Posted on Jan 31, 2008


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1 Answer

Logtech harmony 550 button will not work. Only get a welcome message on screen display.

Remove the battery and allow the voltage on the circuit to fade off. now reset the battery and see if the remote works. If there was any battery leak then the pcb can be damaged due to corrosion. please check this link for tips to repair:

Oct 15, 2011 | Logitech Harmony 550 Remote Control

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I have the Harmony 550 remote and it only displays the 'welcome to your remote' message on the screen. I have followed the advice of other posts to take out the batteries and massage all of the...


Perhaps you do not already have the Harmony software installed on your PC?
If not, it's on the CD and you will need the USB cable to connect the remote to PC, but that comes much later after you have constructed a configuration on your Logitec account. Then the 550 should certainly be able to show more than just the welcome message.

You don't really need the CD because you might as well download the latest software version from the Logitec website for 550, install it on PC, and get the full instructions there.

Next register using the software on PC and check that you have the the latest firmware according to the instruction manual. The on-screen guide on PC will lead you through making a configuration for your devices.


May 15, 2011 | Logitech Harmony 550 Remote Control

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The remote display say's" Welcome

i have the same remote have you run the set up thru the pc yet?

Mar 26, 2011 | Logitech Harmony 550 Remote Control

1 Answer

My remote is frozen. The screen says "welcome to

Does the 550 have a "sync" button to finalize the data installed during online programming and/or did you follow all the steps to complete the proramming for the 550? If you did, and it still doesnt work, I suggest contacting the staff at Logitech or bringing it back to the dealer from whom you bought it for the purpose of clarification or return. Or, maybe the dealer can program it for you.

Feb 20, 2011 | Logitech Harmony 550 Remote Control

1 Answer

Harmony 550 quit responding as I watched a blu-ray movie.

Hi. The 'Welcome to Your Remote' messageon a H550 means that there is a button that is stuck down on the remote.

1. Take out the battery, and push in and massage each button to ensure it is not stuck down.

2. Put the battery back in, update the firmware. To do this, log in to the software, click 'Downloads' at the top and 'Firmware'

3. Update the remote.

That should get the remote working! :)

Apr 15, 2010 | Logitech Harmony 550 Remote Control

1 Answer

My logitech harmony 550 remote control went into safe mode. How do I get it out of safe mode?

1. Remove the batteries. 2. Press and hold the 2 button on the remote while connecting it to your computer. 3. The Harmony Remote LCD screen should display "Upgrade Success" 4. Unplug and test. If that doesn't work check your remote for stuck buttons then proceed to re-install the firmware on your Harmony Remote.

1.Remove the batteries from your remote 2. Massage each button with your thumb. Press down firmly to ensure that no buttons are stuck down NOTE: Stuck buttons may not be easily visible. It is important to massage every button regardless of its appearance. 3. Re-insert the batteries into your remote. 4. Launch the Logitech Harmony Remote software and login to your account:
  1. Click on the "Downloads" button
  2. Click on the "Firmware" button. Follow the onscreen instructions to upgrade the firmware on your Harmony
  3. Once completed, you will be prompted to update your remote. Please do so. If you were not prompted to update your remote, you will need to. Click on the "Update Remote" button and follow the onscreen steps
  4. Un-plug the remote from your computer and test

Apr 09, 2010 | Logitech Harmony 550 LCD Remote Control

2 Answers

My logitech 550 is not responding. It has worked

Hi. That message means that there is a button that is stuck down on the remote.

1. Take out the battery, push in and massage each button to ensure it is not stuck down.
2. Put the battery back in, update the firmware,
3. Update the remote.

That should get the remote working again. :)

Oct 31, 2009 | Logitech Harmony 550 Remote Advanced...

1 Answer

It stopped functioning. Replaced batteries. Nothing. Tried reprograming, firm ware and software update. Still nothing. Screen displays "Welcome to your remote" but no buttons function.

I just got off the telephone with Harmony support with the exact same problem. The rep. indicated that this is usually caused by one of the buttons being stuck. Sure enough, my #1 button was stuck. All is well now. Call 1-866-291-1505 if that does not help.

Jul 13, 2009 | Logitech Harmony 550 LCD Remote Control

7 Answers

'Welcome to your remote'

Same here, button stuck. Many thanks to all

Apr 29, 2008 | Logitech Harmony 550 Remote Control

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