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Try turning your volume up all the way so you can hear the other person. The volume control should be somewhere on the sides. Or it may show up as a slider with a picture display indicating which way to increase or decrease the volume.
ok im not sure i understand your question but when your phone is on and you recive a call and you talk to the person and then hang up u get a recived call if your phone is off you wont get a recived call because u did not anser any calls because the phone was off.. and if u have it divirted the phone wont show that it was a recived call
Call Up Your Call Centre And Ask For The Service Centre Code
If You Go Into Text Messages And Settings Then Go Into Texts And Cheak Out Service Centre Code And Pop In Right One.
I Recently Had The Same Problem As I Accidently Deleted One OF The Code Numbers Hope This Helped :)