Question about Microsoft Xbox 360 Console

2 Answers

Unplayable Disk Error / Loud Noises

I turned on my 360 to play a game i have played countless times before with no problems. About 5 minutes into the game i hear a ridiculously loud noise, like someone threw rocks into a garbage disposal. I rush to shut off my 360, and when i turned it back on a few minutes later i get an "unplayable disk error". What is going on with my 360? Oh, and just to let you know, my warranty expired 3 weeks ago. Go figures.

Posted by on

  • 2 more comments 
  • Rustproof Jan 30, 2008


    i have now disassembled my 360. when i put the game disk into the unit, the hard drive makes 3 low-pitched clicking sounds, which are followed by a low humming for about 3-4 seconds.

  • Rustproof Jan 30, 2008

    Ok, i have taken apart my CD drive, and i think i have found the root of the problem. The top holder (i don't know what it is called, but it keeps the CD/DVD from flying up while spinning) seems to be slowing the game disk down too much (the game runs fine with the top cover removed). Anyone know how to fix this? Replacement parts, cleaning, etc. Thanks.

  • Anonymous Jan 30, 2008

    it say clean dis but when i clean it an put it back on the it do it agin

  • Anonymous Feb 14, 2008

    i was online and it just froze. i shut down started again it went straight to unplayable disk error i does;nt matter what i put in the CD drive same thing everytime now i was told to get a xbox cd drive cleaning disk, but im kinda skeachey on that idea any ideas anyone



2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

The best solution if you have already opened it up is to super glue the magnet spindle back into place.
Here is an example of someone doing this.

Posted on Feb 14, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 17 Answers

I don't know how deep you want to dive into fixing this problem, but it will probably be much easier to just pay Microsoft to fix it for you. you will probably need to start off with finding an aftermarket replacement drive. Once you have that, you will have a glorified DVD player unless you can get your PC and 360 talking to each other, and access your 360's dvd settings in the bios, and get a known good unlock code for the new drive....

Are sure that you are out of warranty? I called MS recently only to find out that my warranty had been extended by about 18 months without my knowledge. Hope this helps.

Posted on Jan 30, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

3 Answers

Ok, I have recently been having this problem with my Xbox 360. About a month ago, I kept getting Disc is Unreadable error, but it was only for 5 games that I mainly play. I sent this Xbox in and I was sent...

Possibly you tilted or moved the Xbox when a game was running, this will scratch the game beyond repair, or maybe you played the games so long that they were laserburnt, meaning they were burnt from the laser inside of the Xbox that reads it, making they sometimes unplayable, you could try taking the games back to the store and returning them for a new one.

Jan 22, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox console reads disks then says unplayable disk

this is the laser unit that is faulty, it either needs replacing or you could try cleaning it with a cotton earbud to see if that helps. if its still doing the same after cleaning you could also try adjusting the laser power, sometimes after its been played for years the laser loses power and you will have faults such as this. adjusting the 'pots' on the laser itself to around 282 will help greatly.
if you need a guide just email me or let me know via my website at and i will be more than glad to help you.


Feb 06, 2009 | Microsoft Xbox 360 Console

2 Answers

Different disk read error

If other games worked then its the disc

Jan 18, 2009 | Microsoft Xbox 360 Console

2 Answers

I have audio but no video with Xbox 360

The "Unplayable Disc" error has also been heavily reported. The error appears to be limited to the Hitachi CD/DVD ROM drives that replaced the earlier Toshiba drives. The error message is preceded by a loud series of grinding noises and the system returning to the dashboard. From that point forward, any disc that is put in the unit will result in the "Unplayable Disc" error (although if the user was to eject and close the disc tray in quick succession the disc may sometimes play). In the majority of cases, this error is caused by the adhesive that holds a small magnetic washer heating up and allowing the washer to affix itself to the metal top of the drive. After this occurs, the system can no longer spin the disk as necessary. Numerous fixes are available on the internet, but all involve opening the console box. Opening the console will result in the unit's warranty being voided

Dec 20, 2008 | Microsoft Xbox 360 Console

1 Answer

Games will work sometimes but mostly comes up unplayable disk

Sounds obviouse but have u tried just running a laser cleaning disk? always start simple :)

Nov 14, 2008 | Microsoft Xbox 360 Console

1 Answer

Weird Noises and Unreadable Disc?


Aug 25, 2008 | Microsoft Xbox 360 Console

2 Answers

Unplayable disc error on xbox 360.

goto youtube and search for unplayable disk error fix.

Jul 12, 2008 | Video Game Consoles & Games

1 Answer

Halo 3 unplayable

some time your laser is a little wack but if you are haven trouble like that then send it to repair and youll get a new xbox so it works out for you.. or just buy the 29.99 warranty on your box and get a 350.00 new box in 2 weeks. i did that once wen i still had warranty on it so.

Dec 29, 2007 | Microsoft Xbox 360 Console

1 Answer

360 grinding noise and unplayable disc

Crack open the DVD case and see whats going on and try fixing it yourself. OR Buy a new drive off of eBay and transfer the firmware key over from the old drive too the new one.

Sep 20, 2007 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

136 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

Stormi  Paulk
Stormi Paulk

Level 2 Expert

415 Answers

Stu Morris K

Level 2 Expert

178 Answers

shaun taylor

Level 3 Expert

1527 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides