Question about Gateway 2520915 Keyboard

7 Answers

Gateway keyboard shift key creating special characters when used

I have been having the issue that every time I depress the left shift key to create a capital, I get an extra character: |S
that was one example...if I hold it down for a second or two it does this: |||||||||||||||||||||||||||||||||||||

I have not found any answers yet. Please Help. my gateway keyboard is model# KB-0401

Thanks,

|Ed

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  • 4 more comments 
  • jthurston Feb 01, 2008

    My left shift key enters special characters when depressed. ||||||||| is an example.

  • benjaed Feb 06, 2008

    Now I believe that I could figure that one out myself. If you look at the original post, the character is not one found on the board for starters, and I said the specific key was causing this issue. Not the others, as I did of course test them too. This is specific to one shift and the character is not one from a key on the board. Sorry but this is not even close to the issue.

  • mydogcash Feb 11, 2008

    I have been having the same problem for about six months. |Has anyone tried coctacting |Gateway to see if they will replace the keyboard. |It is only the left shift key that creates the unwanted line.

  • oldgreyguy Jan 11, 2009

    I've also had this problem. I contacted Gateway. They sent me a new keyboard. So, now I have two keyboards that do the same thing. I got my old keyboard from my Compaq and now use it.

  • Anonymous Feb 02, 2009

    Strangely, my shift key only makes the |||||||| character if I press it down hard. If I gently hold it down I get nothing out of the ordinary, but adding a little pressure gets the |||||||||||||||.

    My computer was a hand-me-down, keyboard included. So a warranty is out of the question for me. Time to start looking for a new keyboard.

  • Anonymous Apr 17, 2009

    same problem, here

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This is a mechanical problem. I had the same problem and was able to fix it. Instructions with pictures can be found at: http://www.sportmachines.com/keyboard/

Here are the instructions without the pictures:

I had a problem with my Gateway keyboard where whenver I pressed the left shift key, it type a pipe | (verticle line) character. This is the same character that is above the back slash character . I searched the internet and people were suggesting reloading drivers and apparently Gateway was suggesting a destructive reload of the hard drive. That's absolutely rediculous.
After some research, I determined that on some European style keyboards, the backslash/pipe key is between the left shift and the "Z" key. So, I removed the left shift key to experiment. The key simply pops off by sticking a screwdriver under it. (It is not necessary for you to do this).

When I used a little screwdriver to press on the center of the plastic (red arrow) I would get a proper shift key. However, when I pressed to the right (green arrow), I would get the backslash character. If I pushed at the red and green arrow together, I would get the pipe character.

Ah-hah! I determined the problem. The inside of the keyboard is a "universal" type and can be used with U.S. or Europeon keyboard layouts. For whatever reason, the left shift key was hitting both dots under the key. (The dots are visible in the pictures below.)
To resolve the problem, it is necessary to disassemble the keyboard. On the bottom of the keyboard is a bunch of screws. Remove all of the screws. If you have any rubber feet, there is probably screws under the rubber feet. The feet are just held on by sticky taope, so they peel right off.

Once all of the screws are removed the top and bottom halves seperate easily. The circuits stay in the bottom half of the keyboard, so set the top half of the keyboard to the side. The red arrow marks where the left shift key presses down.

Pull back the top layer and you will see the flexible circuits. These are also made up of multiple layers. When a key is pressed it pushes these layers together to complete the switch circuit. The red arrow marks the shift key. The green arrow marks the backslahs/pipe key for European style keyboards. The blue arrow is yet another key that is not used on U.S. keyboards.

Pull back the first layer of the switch circuit to expose the space between the circuit layers.

Place a small piece of electrical tape on the extra backslash/pipe circuit connection as marked by the red arrow.

Now simply reassemble the keyboard and that weird pipe character will never accidentally show up again.

Posted on Jun 19, 2010

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Sorry I do not know how to fix this.

Yes this problem appears on my computer from day one. Basically if I press Shift key i does nothing which is normal. But I press Shif+any key, the speaical character appears. if I keep the Shift key down afterward, I get this : |K|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||

Posted on Oct 01, 2008

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I have the exact same model keyboard and this happens to me. I believe it's a WIndows driver issue, since it doesn't do it on Linux. However, I've come to live with it. It only does it when the key is held down for more than half a second (sometimes). My solution suggestion would be to convert to Linux. Not because I'm a hardcore Linux fan, and I hate everyone that uses Windows, but this is the only way to fix it.

Posted on Jun 25, 2008

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|I have been having the same issue with this keyboard since it was fresh out of the box. Unfortunatly, I replaced it right away with an ergonomic keyboard & didn't think about replacing it. Now that the ergonomic one is busted, I'm stuck with the factory one again with the same problem. I contacted Customer Support & they told me that it was a faulty keyboard & should be replaced. So, basically, there isn't anything you can do but go out & get a new one. If you are still within the one year warrenty, Gateway will replace it for free, so you'd better test out those keyboards right away & replace them immediately if need be!

-mazy

Posted on Apr 18, 2008

Anyone get any answers? I have the same problem with this gateway Keyboard no matter what computer i plug it into

|||||||||||||||||||||||||||||

it happens most when you hit left shift key + any letter key at the exact same time: UUu|U|UuUuU|U|UU\UuU|U\u .... even some back slashes in there from it....

Posted on Apr 05, 2008

I have the same problem with my keyboard. It is really anoying! |||||||||||||||||||||| it is just this keyboard I think. I am going to contact Gateway for a replacement.

Posted on Feb 24, 2008

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Try check some other keys, maybe its pressed down also....

Posted on Feb 05, 2008

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I had a problem with my Gateway keyboard where whenver I pressed the left shift key, it type a pipe | (verticle line) character. This is the same character that is above the back slash character . I searched the internet and people were suggesting reloading drivers and apparently Gateway was suggesting a destructive reload of the hard drive. That's absolutely rediculous.
After some research, I determined that on some European style keyboards, the backslash/pipe key is between the left shift and the "Z" key. So, I removed the left shift key to experiment. The key simply pops off by sticking a screwdriver under it. (It is not necessary for you to do this).

When I used a little screwdriver to press on the center of the plastic (red arrow) I would get a proper shift key. However, when I pressed to the right (green arrow), I would get the backslash character. If I pushed at the red and green arrow together, I would get the pipe character.

Ah-hah! I determined the problem. The inside of the keyboard is a "universal" type and can be used with U.S. or Europeon keyboard layouts. For whatever reason, the left shift key was hitting both dots under the key. (The dots are visible in the pictures below.)
To resolve the problem, it is necessary to disassemble the keyboard. On the bottom of the keyboard is a bunch of screws. Remove all of the screws. If you have any rubber feet, there is probably screws under the rubber feet. The feet are just held on by sticky taope, so they peel right off.

Once all of the screws are removed the top and bottom halves seperate easily. The circuits stay in the bottom half of the keyboard, so set the top half of the keyboard to the side. The red arrow marks where the left shift key presses down.

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