Question about CyberPower OfficePower 825AVR UPS System

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Battery/Surge outlets not working...

Power went out earlier today and the laptop I use went straight to its own battery supply rather than the UPS device (note: it was plugged into 1 of the 3 "Battery / Surge" outlets). I've since let the unit sit all day plugged in with nothing in those 3 outlets (using only the 3 "Surge" outlets for to power my laptop, printer and monitor). However, whenever I plug the laptop into any of the 3 "Battery / Surge" outlets it goes from AC power to it's own battery. Any help would be VERY much appreciated. Thanks!

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  • ericholman6 Jan 30, 2008

    It runs off its own battery when plugged into any of the 3 "Battery/Surge" outlets, but off AC when plugged into any of the 3 "Surge" outlets.

  • Jon White
    Jon White May 11, 2010

    Can the laptop power on without its own battery plugged into the UPS?

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Sounds like the UPS battery is bad, or the circuit break on it has gone. Is there a reset button on the UPS? Do you have the program that came with the UPS to check the battery status, those programs typically let you run a test on it also.

Posted on Jan 30, 2008

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