Maybe you can help me, I am a senior citizen and I am not computer wise. I have a Tosibha Satelite laptop S331 system unit, Model # PSM40U-01R001.
When I insert a disc in the drive it spins around but does not come up on my screen, no audio or video. I do not know how to check if the problem is in the software for failing to read disc or in the hardware.
I did buy an external super multi dvd rewriter to buy pass the Satelite's drive, but that did not get read either. So I am assuming that the problem is in the softwear of the laptop and I don't know what to look for to fix it or if I need a new download from Toshiba.
Thank You for what ever help you can supply.
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It depends on the sound its making, but a lot of times its when it isn't spinning stably. It generally means the drive isn't good anymore, unfortunately. The fact that it doesn't show up probably confirms that. One thing you can try doing is pressing firmly on the door when its supposed to be reading. This can fix some issues where the drive isn't closing far enough and the disk gets caught on something messing up the timing of the reads and also if there wasn't a firm connection with all the data pins in back. If that doesn't work, you can try contacting Toshiba with your model, product number, and serial number (on bottom of the laptop) and they may be able to send you an appropriate replacement (You may want to see if they have a BluRay, DVD-DL R/RW combo drive instead). Another alternative would be a using a portable USB disc drive. Please leave feedback if this was helpful. Thanks.
1.Insert the Windows XP CD-ROM into the CD drive, and then restart the computer. 2.Click to select any options that are required to start the computer from the CD drive if you are prompted. 3.When the "Welcome to Setup" screen appears, press R to start the Recovery Console. 4.Press 1 (One) to select windows XP and then hit enter. 5.When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER. 6.At the command prompt, Type Bootrec /RebuildBcd and then press ENTER. 7.If the Bootrec.exe tool runs successfully, it presents you with an installation path of a Windows directory. To add the entry to the BCD store, type yes. A confirmation message appears that indicates the entry was added successfully.
8.If the Bootrec.exe tool cannot locate any missing Windows installations, you must remove the BCD store, and then you must re-create it. To do this, type the following commands in the order in which they are presented. Press ENTER after each command. Bcdedit /export C:\BCD_Backup
Does your cd drive show up in my computer?
for a game disc, you dont need any codecs at all to run it. those are for recognizing certain formats of video and audio usually found in downloaded musics and movies.
let me know.
check device manager? see if there is you drive? check computer managemnt-> storage if you drive is listed.... run add new hardware if not, manual instal with have disk, download new driver, and firmware.
I was able to find drivers for this device which turns out to be an SD Card reader built into the laptop. Here is the site I found it on: http://www.toshiba.com/tai/support/support_cons.jsp
You'll want to click on "Computers and Accessories" on the left hand side, and then select "Laptop Computers".
Upon selecting the correct model, I found all the pertinent drivers for my laptop.
The Category, which is the middle column on the drivers page, is going to be something along the lines of "Driver Flash Memory SD"
There are two common causes for these kinds of problems: software doesn't match, or media doesn't match. also, there a lack of info in here. is drive capable of reading dvd's when it is used for other purposes?
1. are you sure you got the right firmware? check for updates on brand site or on google.
2. try using several types of media from diffrent brands. some drives cannot read specific media (for instance, sony drivers sometimes having trouble with JVC media).
3. the least common, but worst option by far is a hardware problem. if drive is bad, you should try and replace it in case your warrenty didnt expire.