Question about Computers & Internet
Maybe you can help me, I am a senior citizen and I am not computer wise. I have a Tosibha Satelite laptop S331 system unit, Model # PSM40U-01R001.
When I insert a disc in the drive it spins around but does not come up on my screen, no audio or video. I do not know how to check if the problem is in the software for failing to read disc or in the hardware.
I did buy an external super multi dvd rewriter to buy pass the Satelite's drive, but that did not get read either. So I am assuming that the problem is in the softwear of the laptop and I don't know what to look for to fix it or if I need a new download from Toshiba.
Thank You for what ever help you can supply.
Please can you tell me what operating system you are using ie XP?
If you go to my computer can you see the disk drive listed ie pic of mine, notice I also have a external drive attached (x)
Posted on Jan 29, 2008
There is a problem wid ur hardware not wid the software.
you can verify read problems of your drive very simple, just create a
MS-DOS Startdisk with CD-ROM support, e.g. easiest way is using
a Windows 98(SE) startdisk.
Otherwise create according to your Operating System a start or bootdisk
and insert DOS driver of burner.
Now boot with your created disk into DOS and try to read from CD and
(unprotected) DVD media, if they can be read without any problems, then
your drive is not faulty.
If your lappy contains no floppy disk drive anymore, use a bootable
CD-ROM and DvD with your device (e.g. Windows CD) and boot from it.
If this is possible, then your drive is not faulty.
But if you cant read from any CD or DVD media anymore, then you should claim the unit to your dealer as defect.
If ur laptop is still under warranty Then you must call the cutomer care and go for a repair if there is problem with ur drive.
If u have ny othr doubts u can ask me..
Dont forget to rate me as fixya..
Posted on Jan 29, 2008
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Posted on Jan 02, 2017
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