Question about DVD/Blu-ray Drives

3 Answers

Toshiba Disc Drive Not Working

Hi;
Maybe you can help me, I am a senior citizen and I am not computer wise. I have a Tosibha Satelite laptop S331 system unit, Model # PSM40U-01R001.
When I insert a disc in the drive it spins around but does not come up on my screen, no audio or video. I do not know how to check if the problem is in the software for failing to read disc or in the hardware.
I did buy an external super multi dvd rewriter to buy pass the Satelite's drive, but that did not get read either. So I am assuming that the problem is in the softwear of the laptop and I don't know what to look for to fix it or if I need a new download from Toshiba.
Thank You for what ever help you can supply.
Sincerely
Len Beris

Posted by on

  • 1 more comment 
  • lennyb7 Jan 29, 2008

    Your answer is probably good but I do not understand all the terms or how to implement them, I need step by step in laymen's terms to go futher.
    Also, why doesn't the new external disc that I bought and plugged into an USB port of the laptop work, I was hoping it would by pass the drive of the lap top. I can not put a start up disc or any other cd dvd disc and have my PC read it. Thank You Len

  • lennyb7 Jan 29, 2008

    Thank you for trying to help, I can not do this myself, I will have to take it some where and have some one look at the problem and explain it to me and fix it.
    Len

  • lennyb7 Jan 29, 2008

    Hi Soulvisitor;

    You asked for my operating system which is windows xp home

×

3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 1,113 Answers

Please can you tell me what operating system you are using ie XP?

If you go to my computer can you see the disk drive listed ie pic of mine, notice I also have a external drive attached (x)
Toshiba Disc Drive Not Working - 764026c.jpg

Posted on Jan 29, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

Hi,
There is a problem wid ur hardware not wid the software.

you can verify read problems of your drive very simple, just create a
MS-DOS Startdisk with CD-ROM support, e.g. easiest way is using
a Windows 98(SE) startdisk.

Otherwise create according to your Operating System a start or bootdisk
and insert DOS driver of burner.

Now boot with your created disk into DOS and try to read from CD and
(unprotected) DVD media, if they can be read without any problems, then
your drive is not faulty.

If your lappy contains no floppy disk drive anymore, use a bootable
CD-ROM and DvD with your device (e.g. Windows CD) and boot from it.
If this is possible, then your drive is not faulty.

But if you cant read from any CD or DVD media anymore, then you should claim the unit to your dealer as defect.

If ur laptop is still under warranty Then you must call the cutomer care and go for a repair if there is problem with ur drive.

If u have ny othr doubts u can ask me..

Goodluck,
Dont forget to rate me as fixya..

Posted on Jan 29, 2008

  • Priya darshan Jan 29, 2008

    Anyway, you can find updated drivers for your IDE chipset on the manufacturers' webpages, like:

    Intel: http://downloadfinder.intel.com
    VIA: http://www.viaarena.com/?PageID=2
    SIS: http://download.sis.com

    or contact the Toshiba laptop support.

    Note that updating the chipset driver often also solves problems that only occure with special types of media!

    Find out which chipset / IDE busmaster you use:
    Start > Settings > Control Panel > System > Device Manager > '+' next to 'Hard Disk Controllers' (Win 2000/XP: '+' next to 'IDE ATA/ATAPI-Controller').
    You will see three entries here: 'Primary IDE Controller', 'Secondary IDE Controller' and the make of your busmaster.

  • Priya darshan Jan 29, 2008

    As i said updating ur drivers often also solves problems that only occure with special types of media!

    So the first thing is go to My computer> right click>select properties>thn device Manager,if a window pops up click continue.



    Then the Device Manager window will open

    Now double click on Disk drives and again double click on whatever name that comes under it whn u do that another window will pop up.



    You will see this message under Device status" This device is working properly" will be seen thn go to the driver tab and thn click on update driver.



    You have to do the same thing to 'IDE ATA/ATAPI-Controller' also..



    If u still dont understand anything i will post the screen shots.

    Goodluck..

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,944 Answers

Hi,

Do your drives show up in my computer?

Posted on Jan 29, 2008

  • Damen Wong
    Damen Wong Jan 29, 2008

    Also, does this occur with all discs?

  • Damen Wong
    Damen Wong Jan 29, 2008

    Since it is happening with both drives it is either a problem with the discs or in Windows.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to eject disc


Hi,

To eject a CD from your disc drive, follow these steps.

1. Go to My Computer.
2. Right-click your disc drive (e.g. DVD RW Drive (D:)
3. Select "Eject."

It should automatically eject your disk. If not, there may be a hardware problem where you might have to contact your manufacturer. Hope this helped.

Dec 04, 2013 | DVD/Blu-ray Drives

6 Answers

(Vista) Toshiba - Matshita DVD-ram problem.


DVDs do not need any driver, the DVD is faulty and must be fixed or replaced.

Nov 27, 2008 | Toshiba Style Bay DVD-RAM Drive Kit...

1 Answer

I have a Toshiba Satelite L500 laptop. The dvd-cdrom drivers have been deleted. How can i reload the drives on to the laptop?


- Goto Device manager
- Click on "Scan for hardware changes" icon. It will reinstall cd/dvd drive if plugged.

May 09, 2011 | Toshiba DVD/Blu-ray Drives

1 Answer

My internal TOSHIBA laptop DVD drive doesn't work any more: First when I insert any DVD or CD, the DVD drive makes a really strange noise. I have no idea why it does that! Second, nothing shows up:...


It depends on the sound its making, but a lot of times its when it isn't spinning stably. It generally means the drive isn't good anymore, unfortunately. The fact that it doesn't show up probably confirms that. One thing you can try doing is pressing firmly on the door when its supposed to be reading. This can fix some issues where the drive isn't closing far enough and the disk gets caught on something messing up the timing of the reads and also if there wasn't a firm connection with all the data pins in back.
If that doesn't work, you can try contacting Toshiba with your model, product number, and serial number (on bottom of the laptop) and they may be able to send you an appropriate replacement (You may want to see if they have a BluRay, DVD-DL R/RW combo drive instead).
Another alternative would be a using a portable USB disc drive.

Please leave feedback if this was helpful. Thanks.

Apr 15, 2011 | Toshiba DVD/Blu-ray Drives

1 Answer

Toshiba Satelite L200 Laptop, Model PSMCCL-00Y004


1.Insert the Windows XP CD-ROM into the CD drive, and then restart the computer.
2.Click to select any options that are required to start the computer from the CD drive if you are prompted.
3.When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
4.Press 1 (One) to select windows XP and then hit enter.
5.When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.
6.At the command prompt, Type Bootrec /RebuildBcd and then press ENTER.
7.If the Bootrec.exe tool runs successfully, it presents you with an installation path of a Windows directory. To add the entry to the BCD store, type yes. A confirmation message appears that indicates the entry was added successfully.
8.If the Bootrec.exe tool cannot locate any missing Windows installations, you must remove the BCD store, and then you must re-create it. To do this, type the following commands in the order in which they are presented. Press ENTER after each command.
Bcdedit /export C:\BCD_Backup

ren c:\boot\bcd bcd.old

Bootrec /rebuildbcd

1.Restart the computer

Jun 19, 2010 | Toshiba (PA3087U-1DVD) Plug-In Module DVD...

1 Answer

DVD drive won't recognize discs


Does your cd drive show up in my computer?
for a game disc, you dont need any codecs at all to run it. those are for recognizing certain formats of video and audio usually found in downloaded musics and movies. let me know.

Apr 26, 2009 | DVD/Blu-ray Drives

1 Answer

Laptop unable to detect the DVD/CD drive


check device manager? see if there is you drive? check computer managemnt-> storage if you drive is listed.... run add new hardware if not, manual instal with have disk, download new driver, and firmware.

Mar 21, 2009 | Toshiba Style Bay DVD-RAM Drive Kit...

1 Answer

Old DV-rom replaced and not working properly


do you have the software installed to watch movies ? and check dvd for scratches , and check lenses and everything on DVD-Rom

Jan 28, 2009 | Toshiba SD C2512 (SD-C2512) Internal DVD...

4 Answers

Problem with mass storage controller's driver


I was able to find drivers for this device which turns out to be an SD Card reader built into the laptop. Here is the site I found it on: http://www.toshiba.com/tai/support/support_cons.jsp
You'll want to click on "Computers and Accessories" on the left hand side, and then select "Laptop Computers".
Upon selecting the correct model, I found all the pertinent drivers for my laptop.
The Category, which is the middle column on the drivers page, is going to be something along the lines of "Driver Flash Memory SD"
Good Luck!

Jan 15, 2008 | Sony (1-796-293-13) Plug-In Module DVD...

2 Answers

Has trouble reading discs (intermitant) when burning


There are two common causes for these kinds of problems: software doesn't match, or media doesn't match. also, there a lack of info in here. is drive capable of reading dvd's when it is used for other purposes? 1. are you sure you got the right firmware? check for updates on brand site or on google. 2. try using several types of media from diffrent brands. some drives cannot read specific media (for instance, sony drivers sometimes having trouble with JVC media). 3. the least common, but worst option by far is a hardware problem. if drive is bad, you should try and replace it in case your warrenty didnt expire.

Mar 21, 2006 | Lite On SOHW - 1633S (show1633sbk)...

Not finding what you are looking for?
DVD/Blu-ray Drives Logo

Related Topics:

429 people viewed this question

Ask a Question

Usually answered in minutes!

Top DVD/Blu-ray Drives Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

isaac johny
isaac johny

Level 3 Expert

796 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18304 Answers

Are you a DVD/Blu-ray Drive Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...