Question about Computers & Internet
Maybe you can help me, I am a senior citizen and I am not computer wise. I have a Tosibha Satelite laptop S331 system unit, Model # PSM40U-01R001.
When I insert a disc in the drive it spins around but does not come up on my screen, no audio or video. I do not know how to check if the problem is in the software for failing to read disc or in the hardware.
I did buy an external super multi dvd rewriter to buy pass the Satelite's drive, but that did not get read either. So I am assuming that the problem is in the softwear of the laptop and I don't know what to look for to fix it or if I need a new download from Toshiba.
Thank You for what ever help you can supply.
Please can you tell me what operating system you are using ie XP?
If you go to my computer can you see the disk drive listed ie pic of mine, notice I also have a external drive attached (x)
Posted on Jan 29, 2008
There is a problem wid ur hardware not wid the software.
you can verify read problems of your drive very simple, just create a
MS-DOS Startdisk with CD-ROM support, e.g. easiest way is using
a Windows 98(SE) startdisk.
Otherwise create according to your Operating System a start or bootdisk
and insert DOS driver of burner.
Now boot with your created disk into DOS and try to read from CD and
(unprotected) DVD media, if they can be read without any problems, then
your drive is not faulty.
If your lappy contains no floppy disk drive anymore, use a bootable
CD-ROM and DvD with your device (e.g. Windows CD) and boot from it.
If this is possible, then your drive is not faulty.
But if you cant read from any CD or DVD media anymore, then you should claim the unit to your dealer as defect.
If ur laptop is still under warranty Then you must call the cutomer care and go for a repair if there is problem with ur drive.
If u have ny othr doubts u can ask me..
Dont forget to rate me as fixya..
Posted on Jan 29, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 11, 2014 | Toshiba Tecra M3-S331 Notebook
Nov 25, 2011 | Toshiba satellite c660
Mar 26, 2011 | Toshiba Satellite M45-S331 Notebook
Jul 06, 2010 | Toshiba Satellite Pro L300 Notebook
Oct 09, 2009 | HP Compaq Presario V2000 Notebook
Aug 26, 2009 | Toshiba Satellite Pro L300-EZ1501 Notebook
Jun 14, 2009 | Toshiba Satellite M55-S331 Notebook
Jun 02, 2009 | Toshiba Satellite M45-S331 Notebook
Apr 23, 2009 | Citizen Portable PN60 Thermal Printer
Jan 06, 2009 | Toshiba Satellite M115-S3094 Notebook
431 people viewed this question
Usually answered in minutes!