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Toshiba Disc Drive Not Working

Hi;
Maybe you can help me, I am a senior citizen and I am not computer wise. I have a Tosibha Satelite laptop S331 system unit, Model # PSM40U-01R001.
When I insert a disc in the drive it spins around but does not come up on my screen, no audio or video. I do not know how to check if the problem is in the software for failing to read disc or in the hardware.
I did buy an external super multi dvd rewriter to buy pass the Satelite's drive, but that did not get read either. So I am assuming that the problem is in the softwear of the laptop and I don't know what to look for to fix it or if I need a new download from Toshiba.
Thank You for what ever help you can supply.
Sincerely
Len Beris

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  • 1 more comment 
  • lennyb7 Jan 29, 2008

    Your answer is probably good but I do not understand all the terms or how to implement them, I need step by step in laymen's terms to go futher.
    Also, why doesn't the new external disc that I bought and plugged into an USB port of the laptop work, I was hoping it would by pass the drive of the lap top. I can not put a start up disc or any other cd dvd disc and have my PC read it. Thank You Len

  • lennyb7 Jan 29, 2008

    Thank you for trying to help, I can not do this myself, I will have to take it some where and have some one look at the problem and explain it to me and fix it.
    Len

  • lennyb7 Jan 29, 2008

    Hi Soulvisitor;

    You asked for my operating system which is windows xp home

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Please can you tell me what operating system you are using ie XP?

If you go to my computer can you see the disk drive listed ie pic of mine, notice I also have a external drive attached (x)
Toshiba Disc Drive Not Working - 764026c.jpg

Posted on Jan 29, 2008

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  • Master
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Hi,
There is a problem wid ur hardware not wid the software.

you can verify read problems of your drive very simple, just create a
MS-DOS Startdisk with CD-ROM support, e.g. easiest way is using
a Windows 98(SE) startdisk.

Otherwise create according to your Operating System a start or bootdisk
and insert DOS driver of burner.

Now boot with your created disk into DOS and try to read from CD and
(unprotected) DVD media, if they can be read without any problems, then
your drive is not faulty.

If your lappy contains no floppy disk drive anymore, use a bootable
CD-ROM and DvD with your device (e.g. Windows CD) and boot from it.
If this is possible, then your drive is not faulty.

But if you cant read from any CD or DVD media anymore, then you should claim the unit to your dealer as defect.

If ur laptop is still under warranty Then you must call the cutomer care and go for a repair if there is problem with ur drive.

If u have ny othr doubts u can ask me..

Goodluck,
Dont forget to rate me as fixya..

Posted on Jan 29, 2008

  • Priya darshan Jan 29, 2008

    Anyway, you can find updated drivers for your IDE chipset on the manufacturers' webpages, like:

    Intel: http://downloadfinder.intel.com
    VIA: http://www.viaarena.com/?PageID=2
    SIS: http://download.sis.com

    or contact the Toshiba laptop support.

    Note that updating the chipset driver often also solves problems that only occure with special types of media!

    Find out which chipset / IDE busmaster you use:
    Start > Settings > Control Panel > System > Device Manager > '+' next to 'Hard Disk Controllers' (Win 2000/XP: '+' next to 'IDE ATA/ATAPI-Controller').
    You will see three entries here: 'Primary IDE Controller', 'Secondary IDE Controller' and the make of your busmaster.

  • Priya darshan Jan 29, 2008

    As i said updating ur drivers often also solves problems that only occure with special types of media!

    So the first thing is go to My computer> right click>select properties>thn device Manager,if a window pops up click continue.



    Then the Device Manager window will open

    Now double click on Disk drives and again double click on whatever name that comes under it whn u do that another window will pop up.



    You will see this message under Device status" This device is working properly" will be seen thn go to the driver tab and thn click on update driver.



    You have to do the same thing to 'IDE ATA/ATAPI-Controller' also..



    If u still dont understand anything i will post the screen shots.

    Goodluck..

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  • Master
  • 1,944 Answers

Hi,

Do your drives show up in my computer?

Posted on Jan 29, 2008

  • Damen Wong
    Damen Wong Jan 29, 2008

    Also, does this occur with all discs?

  • Damen Wong
    Damen Wong Jan 29, 2008

    Since it is happening with both drives it is either a problem with the discs or in Windows.

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