Question about Bose (321GS) System

2 Answers

DVD drawer will not open

The drawer makes a noise like it is trying to open but never does. I have unplugged power source and basically rebooted to no avail. Any more suggestions?

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  • simbose321 Mar 22, 2008

    I have the same issue. We put in a copied video disc that had no menu option. It started to play after pressing play, then it froze. After that, we're unable to eject the disc.

  • Anonymous May 10, 2008

    BOSE 321 GS. CD door will not open. As other person mentioned the unit makes a sound as if it is trying to open but never does. I have already tried unplugging sub woofer from the wall, waiting 2 minutes, and pressing the stop/eject button when the unit is re-powered to no avail. Any more suggestion. Unit is about 3 years old.

  • Anonymous Jun 04, 2008

    Ditto. I have the same problem. The door suddenly stopped working - just makes noise and would not open. Tried unplugging device and rebooting - still not working.

  • Felixtax Jul 04, 2008

    My bose 321 dvd tray makes noise but will not open. I was able to get the dvd out, but it will not open anymore.

  • jbarnett88 Jul 16, 2008

    Are there instructions for opening the screwless case and replacing the DVD?

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2 Answers

Disconnect the main power, wait a while, and then re-connect power. My system re-booted and the disc then ejected properly.

Posted on Jul 18, 2008

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I had luck with disconnecting the power cord from the back of the unit.

Posted on Apr 02, 2008

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1 Answer

If press eject button,it's showing LOCKED.what can i do?


You may try power resetting the unit and check if it helps. To power reset, turn OFF the DVD player and unplug the power cord from the electrical outlet for 30 seconds. Plug the power cord back into the electrical outlet and turn the player ON. Attempt to open the disc tray.

Depending on the model number of your DVD player, simultaneously press the POWER + STOP + EJECT buttons. If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons.
NOTE: This step may not apply to all models as DISC1 is not available on all DVD players.

If this does not work and if the DVD player has DISPLAY and PREV buttons, press and hold the DISPLAY+PREV buttons for two seconds to unlock the drawer.

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Unplug the system from power outlet for a minute then plug in and retry

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Try unplugging it and then wait 10 minutes. Power it up again and try the controls. Another approach: If it is an older model it may have a small hole near the drawer. You can stick a paper clip end in the hole and trigger a drawer opening response on some DVD players.

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Most CD\DVD devices have a manual "eject" pin hole near the front of the door that a paper clip would fit into.

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when I called the service department they told me to disconnect the unit from the power source for at least 15 seconds and it will reset. It worked for me.

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Manually open the tray. It's possible that you have a dvd stuck in the drawer because it wasn't fully seated. Look at at the front of the drive and you will see a tiny hole. Take a paper clip or safety pin, stick it in the hole and push. You will see that the drawer will pop out and you can retrieve your stuck dvd. Thanks for using fixya.com

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Try to unplug the unit from its power source, give it a minute then plug it back in.If open appears on the window, hit the eject button. See if that will work for you. If that dont work, hit source and on at the same time, then eject if open appears in the window. That should close the draw for you.

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