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You may try power resetting the unit and check if it helps. To power reset, turn OFF the DVD player and unplug the power cord from the electrical outlet for 30 seconds. Plug the power cord back into the electrical outlet and turn the player ON. Attempt to open the disc tray.
Depending on the model number of your DVD player, simultaneously press the POWER + STOP + EJECT buttons. If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons.
NOTE: This step may not apply to all models as DISC1 is not available on all DVD players.
If this does not work and if the DVD player has DISPLAY and PREV buttons, press and hold the DISPLAY+PREV buttons for two seconds to unlock the drawer.
Try unplugging it and then wait 10 minutes. Power it up again and try the controls. Another approach: If it is an older model it may have a small hole near the drawer. You can stick a paper clip end in the hole and trigger a drawer opening response on some DVD players.
The laser lens circuit itself is faulty if cleaning doesn't work. The capacitors and other components can wear out and overheat and burn out through time. You can get another from many suppliers including ebay. and http://www.toocle.com www.tradekey.com
Completely power down the sound system, and unplug it from the wall socket. Wait a minute, and plug it in again. Power the system on.As soon as the power is on, press the OPEN/CLOSE button on the console. After a few seconds to a minute, the disk drawer will open.
Manually open the tray. It's possible that you have a dvd stuck in the drawer because it wasn't fully seated. Look at at the front of the drive and you will see a tiny hole. Take a paper clip or safety pin, stick it in the hole and push. You will see that the drawer will pop out and you can retrieve your stuck dvd. Thanks for using fixya.com
Try to unplug the unit from its power source, give it a minute then plug it back in.If open appears on the window, hit the eject button. See if that will work for you. If that dont work, hit source and on at the same time, then eject if open appears in the window. That should close the draw for you.
I love my Bose 321 DVD system, but a few days ago, it started acting weird. I put in a DVD, and it reads - "No Disc".....and I'm not sure why. I cleaned the disc, and I also played a DVD/CD Maintenance kit - I'm not sure what is wrong. It seems like I have a problem within the system - what can I do?