Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Scanner My scanner will no longer communicate with my computer. I can not get it to work and I feel I've tried everything.....any suggestions.

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I couldn't get the MP830 scanner USB interface to work on initial installation. Canon was unable to help, other than to say that the USB 2.0 had to be native (i.e., had to be on the motherboard, and not an addon board). London Drugs computer dept (from whom I bought the printer) suggested that re-installation of the operating system (WinXP) might help. Bingo - it worked!

Posted on Feb 12, 2008

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Scanner is disconnected or Turned off.


Try going to manufactures web site and downloading drivers for the printer from there. Also you might check your device manager to see if the unit is being recognized by your computer. it should show up iunder USB or Printers. I had an Epson that did the same thing but mine was a wireless and I had to re-establish coneection and go through setup again to have my IP address recognized. Most of the time plug n play will pick up the new device.

You might also try running security and windows updates on your computer, there might be an update that is keeping the computer from recognising the printer anymore.

Its just a start of what could be going on, hope its an easy fix.

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The scanner no longer works on my X7170. It used to work just fine. Wondered if I had a setting change or something. It will copy no problem.


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the everything turns back on, reconnect the printer into the computer. Wait for your computer to fully recognize the usb connection. Try to scan again.
You can also try to update your printer driver. Just insert the installation disc into the pc hard drive and run the setup application.

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Canon MP495 Pixma scanner says this when I try to scan something. Cannot comunicate with scanner for these reasons: -Scanner is turned off -Scanner is disconnected (It is disconnected from LAN, if...


Regarding the Cannon scanner error 2145,50. The MG5220 does this also. The actual problem is that the scanner will not communicate with the computer correctly if it is connected through a USB hub. A direct connection to the computer cures it, for me at least.
I know, I had that problem. I am a retired electronics design engineer.

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1 Answer

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The printer i was using has been deleted from my laptop and i want to re load it.
Kindly help

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1 Answer

All in One Scanner/Printer problems


Go to this link and type "cannot communicate with scanner" in the search box. Click Search. Then select the "ERROR: Cannot communicate with scanner" link. You will see several things to try to correct your problem. Usually, this error shows up if there is another USB device connected which prevents the computer from "seeing" the scanner, even though it can print without problem. So do try to disconnect any other USB device (except mouse or keyboard) and reboot the system.

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1 Answer

Installation problems


How do you connect the mfc to your computer/laptop? In case you use usb make sure that the cable isnt longer than 3m and it is connected directly to your comp/lap usb. Do NOT connect to a hub. This causes a prob with the scanner.
In case you have it installed within a network (RJ45) there is a guide which can be download from brother homepage of your country. It explains the settings and installing for the scanner and printer.

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1 Answer

SCANNER ERROR


Generally all in one devices have problem with drivers!!! The main problem is communication between computer and printer!! Try to find another driver or reinstall the old ones!!!

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16 Answers

Scanning error - cannot scan error code 2,155,0 ???


Hi
I had the same problem, at first I thought that it was the original drivers (the ones I got with the printer) so I donwloaded the drivers from the canon website, this did not resolve the problem. What I also tried and it worked for me was connecting the printer to the computer with it's original usb cable. I bought a couple of weekes ago a usb extension cable (about 5 m long). With this extension cable I can print but I can't scan any document, it just gives me the same error. Hope this works also for you.
Bye
PS: My printer is a Canon Pixma MP190

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