Question about Ricoh Aficio CL3500N Laser Printer

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White stripes through sentences

We replaced the drum kit already, but when we print there are still white stripes going through the sentences.

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Try to identify the location of the laser slit glass (will be pointing directly at drum) make sure it is clean.

Posted on Feb 06, 2008

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Posted on Jan 02, 2017

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Is this for all colors or just one color? There are three color toner cartridges plus a black cartridge.

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Possible reasons are: 1.empty toner cartridge, 2.dirt under one of the toner cartridge's developing roller, 3. dirt on the primary charge roller in the drum cartridge, 4. obstacle on the laser path.
Replace the empty toners first and try printing again. Follow the next steps if it didn't solve the problem.
Print a test page with 4 stripes across the page - black, cyan, yellow and magenta. See if all have the missing toner line or only one of them. If the white stripe is going trough only one color, inspect the cartridge with that color. It has to have the same stripe on the developing roller. See if there is some dust beneath it that makes the stripe and clean it with a brush. If the stripe is across all colors, then inspect the drum unit. The drum itself has to be evenly shining on the light. If there are uneven matte tracks on it, consider replacing. There should be a gap somewhere for the laser beam to pass and the drum is visible trough it. Look trough it for obstacles like piece of paper or hair. The primary charge roller has to be close to that gap inside, touching the drum. Look for dirt on it. Clean if possible.
Toner cartridges last approx. 6500 pages. The drum cartridge lasts between 14 000 and 28 000 pages depending on the color use.

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Sir/Mam,
There is a sensor that monitor the drum some times it gets cover with toner and can not do its job of monitoring the drum which it has to do before copying/printing Sometimes you may also get "please wait" same problem. Have to remove the drum assy. Two bolts and center bolt. Then pull out assy. BE CAREFUL DONT NIC THE DRUM!!!! Then you remove the drum and clean the sensor. (Two sensors the white covered one, clear one is for paper jams) When was the last time a 250,000 copy Preventive maintenance kit was installed? and Drum replaced at 500,000 developer also replaced at 250,000 copies/prints. every 250K PM kit install.

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There is a white stripe (miising writing) in the middle and in the left side of the printed paper. i have changed the toner, but the problem doesnt solve. maybe its the laser motor dirty? thnx for any help


Problem : white stripe (missing writing) in the middle and in the left side of the printed paper
Printer Laser Printer MF5650
Cause of the problem Dust
Solution Cleaning ..
There could be reasons for your problem

1) The TONER CARTRIDGE not clean - i think you replaced it
2) The Imaging Drum
3) Beam Alignment Lance (glass which reflect the rays)


1) there are toner and the drum
2) take out the Toner cartridge
3) there is a black roller on Toner Unit - clean it with the Cotton
4) Take out the Drum clean it (Don not use water or spirit to clean it )
5) Fuser Unit a Hot Unit the Red Color Roller no need to clean ..


Following Video will show you the over view of the Product
Video 1 use full video help you to understand the whole process



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2 Answers

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White stripes are caused by dust and toner powder on the scanner window, which is situated in the bottom of the printer, under the drum unit. Open the printer, remove the drum unit and using a soft cloth with a little meths wipe the window clean of toner and dust. It's quite dark inside the printer, so use a torch to find the glass panel (only about 10mm deep x the width of the drum).

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Black stripes can be down to dirty optics, unplug the copier and remove the glass, then clean all mirrors and the glass itself. If this does not resolve the problem, it will be the drum cleaning blade that has worn and will nedd replaceing.

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