We replaced the black cartridge with a correct new one. But the screen keeps saying Order black cartridge, how do I make that little message go away? ! Thanks.
Also, how do we connect a new laptop to our network so that the printer can be used? Is there a key # or something like that we need to put in for this to work? We have vista.
If both of your systems are running vista go to this link and it should give you all of the info that you need to share your pinter and set up your network! http://technet.microsoft.com/en-us/library/bb727037.aspx
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You Cannot override, as the black cartridge is required for all print functions. Both B/w and Color use the black, obviously in smaller amounts in color, but it still requires it none the less. Sorry, I know you were hoping to trick the printer somehow, but with HP printers it's not an option, especially on the Laser Printer models like yours.
If you used a compatible cartridge (as I assume) the problem is with the cartridge "CHIP", very common on compatible cartridges, return the cartridge or replace the chip. The chip is on the top of the cartridge and can be remove.
There is a gray button right of the LCD display that has a black arrow circling clockwise and four color dots (magenta/black/cyan/yellow). Push it until you see the "Rotating to Yellow" in the LCD display, then open up the top of the printer by pushing the big gray latch next to the picture card reader at the right front of the printer. You now have access to the cartridge. pull it out and examine it. If it is a new cartridge, check to see if you pulled the plastic dam strip out (which keeps the toner in place in shipment etc).
The front panel tells you witch toner cartridge should you replace. If a supply memory error ocures then the cartridge should be replaced or exchanged with a new one. The imaging drum unit is also consumable. for "Joe 50" - there are 4 toner cartridges in the printer.