My creative zen xtra 60gb has frozen-the navigation wheel won't respond and when you can get to play music it cuts in and out and stops playing the track after a couple of seconds.Have tried resetting but no luck.The battery is fully charged.
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Let the battery completely drain, and after a while charge it using the charger available else thru computer without turning it on.. let it charge for 50% and then try switching it on. Try this if not get back to me.
First thing I'd do is compare the sound coming from your MP3 player to the sound of the same songs playing from your computer speakers, to eliminate any possiblility of the audio files being at fault (I realise you haven't altered them yourself but they could be faulty at source)
Then check the graphic equaliser in your player and see what the current setting is. Most audio devices these days come with a range of presets and these often include a karaoke setting so I'd check thats not been toggled by mistake.
Then have a play with your EQ settings to see if you can bring the vocals back up in the mix, vocals tend to lie in the 1-2kHz range of the audio spectrum so give it a boost in this region. You might also want to try cutting the bass end, too much bass energy in a mix can steal your headroom and lead to parts dropping out unpredictably like this. N.B. if your player only offers EQ presets rather than a proper hands on EQ then look for presets with names like Mid boost or Bass cut, even a general POP preset should be OK, just avoid things like Dance, Hiphop and the like.
The only solution I know of is to reformat the hard drive. It's pretty time-intensive, but it does work. I use Notmad to back up the playlists. Once restored, they all work, even the ones that had initially failed.
I've never had the problem on my 60GB Zen Xtra (non-upgraded hard drive), only with my 120GB, so my naive guess is that the problem may be caused by the machine somehow not handling the extra hard drive space properly.
Also, both times it's happened, I've seen a warning sign: I usually have a lot of stuff loaded into "selected music", and when I add another album or two it partially clears the selections. And it does so in a weird way: only a few selections remain visible, yet it keeps playing at least some of the now-invisible selections.
I'm starting to think it's time to switch players, and maybe get something I can put the Rockbox OS on.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard
Zen Nomad Xtra - to go to Rescue Mode do the following:
1. Insert a pin into the small hole on the left side of the player
below the volume adjustment switch.
2. Hold down the Play button on the right side of the switch
3. Rescue Mode Menu will appear
4. There are 4 Options available, but best option to fix most
problems is reformat hard drive.
5. Reformat is very fast
6. Turn off and reboot.
7. Problem solved.