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Either the water level switch has bad calibration or the water level tube has lost its air seal and needs to be refitted and air locked. If you do not know how to go about these tasks, call someone with experience. Goodluck, Macgivor
Have you tried to unplug the machine, sometimes the control boards can get stuck and if you unplug it for say 30 seconds then plug it back in, it may reset itself. otherwise you may have to call someone these are very complicated machines.
do you hear any humming when it asks for water? do you have flood stop hoses? if you have flood stop hoses take them off this could be your problem. sounds like the unit thinks its full of water if it only washes and spins sounds like you have a bad pressure switch. this should be a covered repair if the unit is brand new. let me know if you have any other questions
Door not shut Check that the door is properly shut.Faulty interlock A faulty interlock might not allow the door to shut properly. Find your door interlock here and replace, or contact a qualified repairer. No power Check the flex, plug wiring, fuse and mains supply for faults. Faulty on/off switch Check the power light if fitted. Replace your on/off switch. Water supply disconnected or off If a washer dryer cannot load water it cannot start a wash cycle. Check water supply.