4750 can send fax, can print test page and do everything BUT ANSWER an incoming fax. (If I pick up handset the call completes, though of course it does not fax). Your thoughts? This is a machine that was working perfectly yesterday but was moved (though not unplugged) to a different table and did not work today.
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Re: Machine does not answer phone
Some things to check-
I know you said it wasn't unplugged but check the phone line is plugged into the line socket. I don't know how many times I had people who people unknown to them (children, cleaners) have knocked out the line cord and plugged it back in the wrong socket.
Hit the on-hook or hook button and check for dial tone. This will check if the line is still working.
Also the fax will have a mode button. If it has been bumped while moving it could be on manual mode (the machine will not automatically pick up)
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You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • Receive a fax manually • Set up backup fax reception • Reprint received faxes from memory • Poll to receive a fax • Forward faxes to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes • Block junk fax numbers • Receive faxes to your computer (Fax to PC and Fax to Mac) Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone line, but not directly connected to the device NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes. To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the document feeder, then receiving the fax will be unsuccessful. 3. Do one of the following to answer a fax manually: • Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers. • Turn off the Auto Answer setting so that the device does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Press START FAX Black or START FAX Color on the device control panel. b. When prompted, select Fax Receive. NOTE: Depending on your country/region, the device might receive the fax automatically when you hear fax tones from the sending fax machine. 6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
Set rings to answer You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer. TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2. 1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter. Rings to Answer will display. 2. Press Start/Enter. 3. Enter the number of rings you want (2-7) and press Start/Enter. The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming. • The additional ring may occur once for a fax call • The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.
It means that your fax machine is "answering" the incoming call before you pick up the handset. Usually, the factory setting on the fax machine picks up after two incoming rings. There are three ways you can address this issue: 1.) You can either change the number of rings to, say, five incoming rings to give you enough time to answer the phone before the fax machine picks up, or 2,) you can find out if your fax machine has a feature that allows for the voice hook "click over" that will allow you to override the fax when you pick up your handset, or 3.) turn your fax machine off until you need to send a fax.
If you want to investigate number 2.), then you'll need your operator's manual.
Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.
Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
For use with a dedicated fax line.
Every call is answered as a fax.
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
double rings for you to pick up a voice call.
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.
If this is on a network your network tech needs to set up your machine through one of the routers.
If the machine was pluged into the phone socet direct, there would be no problem. The phone will ring constantly, until you plug the phone to the machine.
If the machine does not answer the phone, then the problem maybe in the machines confguration for auto answer, or a modem board not working.
But on a network, the computer is trying to find the signal, but can't because it cannot find the machines signal.
This problem is in the network side. Check with your network specialist.
Does it receive? Are you absolutely sure that the line is OK? If there is ANY interference/ static it will affect the machine. Are you sure phone cord is plugged into the right jack on the fax machine? It should be in the "line" port. Do you have a nice clear dial tone if you pick up the handset? try another phone jack if possible for a test.
If all else fails try the manual mode:(Press Receive Mode to select
FAX ONLY, FAX/TEL,TAD:ANSWER MACH. orMANUAL.)
1 Pick up the handset while the phone is ringing.
2 Press Fax Start if you hear fax tones (beeps).
3 When the LCD shows RECEIVING, replace the handset.
(best used when you are expecting a fax and know that the incoming call is a fax)
If you are like most people you probably also have a phone with an answering machine or voicemail setup on your home phone. If this is the case you may want to set the reception made to TAD:ANSWER MACH.
Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message.
If you are home.
If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax.
In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL.
If these instructions were not clear enough, let me know and I will send you DETAILED instructions.
You can find the manual here:
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