Question about Logitech Cordless Desktop MX 5000 Laser

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My mouse won't work properly

When i turn the computer on the mouse will work untill I click on something, then it will only go side to side or up and down. This is my third new mouse, so I know it has to be something to do with the computer. I have tried uninstalling the mouse drive and then reinstalling it, I have tried setting my computer back to when it use to work. But nothing has helped. Any Idea's

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  • Anonymous May 23, 2008

    Rosie my mouse pointer is not working right

  • Anonymous Jul 29, 2008

    Since using I.E. I have found that the left click does not work on all of the links I point it to.There is a noise that sounds like a dog training clicker device when I click and release but no link contact.

    SHARJAHMAN

  • melviah Aug 11, 2008

    this is the 3rd mouse I have purchased. After about 3 weeks it gets where the arrow won't move where you want it, and takes effort to get it where you want to click on. What is wrong? It is a new 97859 RevS2 GE mouse.



    We have cleaned the mouse twice, but it still won't work properly. What to do?

×

1 Answer

Try new batterys

Posted on Jun 15, 2008

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Clicking issues on logitech wireless mouse


  • 1 Use the mouse on the same side of the computer where the Logitech USB transmitter is attached so there is a clear signal between the transmitter and the mouse.
  • 2 Check the USB transmitter that comes with the Logitech mouse to be sure it is correctly plugged into the computer. The red LED should be illuminated on the transmitter if it is connected properly. If not, the signal cannot reach the wireless mouse.
  • 3 Turn the mouse upside down to check the on/off switch. Be sure it is switched on.

  • 4 Check the battery compartment by sliding the top housing off the mouse to confirm the rechargeable batteries are installed correctly.
  • 5 Charge the batteries if the mouse LED does not illuminate. The charger cord plugs into the front end of the mouse and the other end connects to a free USB port on the computer.
  • 6 Clean the desk surface or other flat area if the mouse is not tracking. The problem could be dirt or grease interfering with the tracking ability of the device.
  • 7 Open the Logitech software called SetPoint, which manages the mouse, to troubleshoot button functions. Open the program by double-clicking SetPoint from the list of software on the computer, then click "Mouse Settings." Click the "My Mouse" tab and check (or uncheck) all the task boxes that are desired for operating different mouse functions, then click "Apply" and "OK."
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    Make sure the batteries are inserted correctly and have charge
    make sure the usb device is properly inserted
    make sure you turn the mouse on depending on type/brand of mouse it will vary it could be a button or switch on top bottom
    or you might use the safe mode option


    restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer then if your mouse works

    click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question/exclamation mark? ! or a red X right update driver
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    Try replacing the batteries in the mouse. Sometimes the light will still come out of the bottom of the mouse - but the wireless signal is no good.

    Also - after you replace the batteries in the mouse, click the sync button on the USB part that plugs into your computer, and then immediatly click the sync button on the bottom of the mouse.

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    To modify the mouse settings, open the property sheet using Start > Control Panel > Printers and Other Hardware > Mouse and select the Buttons tab as shown below. Check boxes and sliders allow the necessary modifications to be performed.
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    The button configuration and Double-click speed settings must be set properly. Then it can solve your double-click problem.

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    Lift your mouse and take a look at the bottom- is there a red light? I'm guessing there isn't, meaning the mouse is either broken or just not receiving power.

    If it's a USB mouse you could just unplug it then plug into a different USB port. If it's a PS2 mouse (Round green connector) you'll have to unplug it, re-plug it, then reboot your computer and try again.

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    I am having this problem too. I've looked on various sites and forums online and found that this may be a grounding problem with the outlet or house. A simple way to check if it's a grounding problem is to touch the metal (aluminum) part of the Mac and if it stops it's because you are now grounding the machine. Even though touching the metal casing may help, it ultimately dosen't stop the problem. ( and isn't convientient to hold the casing while you work) You may want to check your outlet. I've found that the problem is only occuring in our work room. And the mouse/Mac functions properly in my bedroom. Unfortuantely, this may not be the solution either but I've heard it's worked for some people. It hasn't worked for me even though touching the casing on my Mac stops the clicking, I've found my house is properly grounded. Another soultion/issue (however you want to look at it) that was given to me is static in the area may be interfering. :( All in all, really inconvientent as I don't want to have to move the Mac from the work room to the bedroom as the mouse should just work properly in any room I want to put it in. Also I am worried if it is electrical that it may also be harming my Mac. :( Something to consider.

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    Change rf


    Try to reconnect your mouses.
    turn your computer off. while he's is on press the 'connect' button on the wireless receiver then press the 'connect' button on the mouse - give it time to connect. Test it.
    Now power off his computer and turn on yours - do the same, 'connect' button on receiver, 'connect' button on mouse, wait, test.
    Turn on his computer and see if one mouse will interfere with the other.
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    sometimes wireless mouse is a bit slow in responding.
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    Take a look if the driver is installed. I'm assuming you're using a PC with Windows.... Start Control panel System Device manager Then click on the mouse icon, highlight the mouse and click on properties. There will be a driver tab at the top. Take a look see if the device is working properly, you may need to re-install the driver Hope this helps

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