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The problem might be from the level of the volume of your phone.You need to go to settings on your phone,then you go to tones,then you scroll to volume and check if the level of the volume is high or low then you can adjust it.
If that doen't solve the problem then the earpiece and mouthpiece of your phone might be damaged and you would have to replace both.
BEST OF LUCK
CUSTOMIZING YOUR PHONE VOLUME Control the volume for Ringtone, Speakerphone, Headset, and Advanced settings. Ringtone Set ringtone volume and incoming call alert options: 1. Press [Menu], then press "Settings". Press "Sounds", then press "Volume". 2. Press "Ringtone". 3. Press / to adjust the volume level. Press to select Vibrate when High is the volume level. The volume settings available are: • Silence all: All sounds are off. • Vibrate : Phone will vibrate to alert you of incoming call or message. • Off: Only the ringtone is muted. • Ringtone mode: Low, Medium, High. Tip • You can adjust the ringtone volume with the side keys.
Hope this helps. Let me know if I can help you with anything else. JimmyC