Question about Sony Handycam DCR-HC21 Mini DV Digital Camcorder

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BLANK SCREEN, NO IMAGE, LINES ON SCREEN, VIDEO CUTS IN AND OUT

The problem is a bad CCD inside the camera. I have 3 bad ones in my classroom. Sony was providing free service for some of their other models but failed to provide service (recall) on these models. I think it is important to contact Sony at 1-866-703-7669 and ask them why they are not providing support for this model since it has to do with a bad chip inside the camera. Sony should stand behind their consumer products and keep in mind that some people who use the consumer brands also use or recommend the professional brands to organizations like WEVA and others. If they do not support the consumer line products, will they support the more expensive industrial or professional products? Let's go Sony...fix these problems...there are too many of these cameras which have gone bad to say that it is not a CCD problem.

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  • d5wstat Jun 04, 2008

    I agree. I called Sony with the same problem and they tried to sell me on the $211 flat rate repair. They claim that the CCD in this unit is not one that requires replacement because of the recall.

    Depending on how this turns out this may be my last Sony Cam.



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I have the same problem. Sony wasn't helpful. They recommended the $211 flat rate repair fee. They did not own up to a problem with this model. From what I'm reading on the 'net it seems to somewhat common.


Posted on Jun 04, 2008

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Jvc and others have the same problem,...

Posted on Jan 29, 2008

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