Question about Sony Handycam DCR-HC21 Mini DV Digital Camcorder

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BLANK SCREEN, NO IMAGE, LINES ON SCREEN, VIDEO CUTS IN AND OUT

The problem is a bad CCD inside the camera. I have 3 bad ones in my classroom. Sony was providing free service for some of their other models but failed to provide service (recall) on these models. I think it is important to contact Sony at 1-866-703-7669 and ask them why they are not providing support for this model since it has to do with a bad chip inside the camera. Sony should stand behind their consumer products and keep in mind that some people who use the consumer brands also use or recommend the professional brands to organizations like WEVA and others. If they do not support the consumer line products, will they support the more expensive industrial or professional products? Let's go Sony...fix these problems...there are too many of these cameras which have gone bad to say that it is not a CCD problem.

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  • d5wstat Jun 04, 2008

    I agree. I called Sony with the same problem and they tried to sell me on the $211 flat rate repair. They claim that the CCD in this unit is not one that requires replacement because of the recall.

    Depending on how this turns out this may be my last Sony Cam.



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I have the same problem. Sony wasn't helpful. They recommended the $211 flat rate repair fee. They did not own up to a problem with this model. From what I'm reading on the 'net it seems to somewhat common.


Posted on Jun 04, 2008

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Jvc and others have the same problem,...

Posted on Jan 29, 2008

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Blank screen no image in camera mode is it an image sensor and can it be fixed


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Hi there:
Some symptoms of a defective CCD include distorted images or abnormal colors, scratchy purple lines, blank or black pictures, and/or black videos with good sound being recorded on the camera's flash card.

A CCD problem would explain the lines on your pictures and the lines on the LCD (since the CCD is used to feed the live image). CCD (Charge Coupled Device) is one of the two main types of image sensors used in digital cameras.

When a picture is taken, the CCD is struck by light coming through the camera's lens. Each of the thousands or millions of tiny pixels that make up the CCD convert this light into electrons. The number of electrons, usually described as the pixel's accumulated charge, is measured, then converted to a digital value. This last step occurs outside the CCD, in a camera component called an analog-to-digital converter.

In order to correct this issue, the repair facility needs to replace the CCD. This is not something you may do on your own; check this article for additional details:Bad CCDs. This, isn't a good new, but hope helps to solve it.


Hope this helps; also keep in mind that your feedback is important and I`ll appreciate your time and consideration if you leave some testimonial comment about this answer.

Thank you for using FixYa, have a nice day.

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a CCD problem would explain the lines on your pictures and the lines on the LCD (since the CCD is used to feed the live image). CCD (Charge Coupled Device) is one of the two main types of image sensors used in digital cameras.

Some symptoms of a defective CCD include distorted images or abnormal colors, scratchy purple lines, blank or black pictures, and/or black videos with good sound being recorded on the camera's flash card.

When a picture is taken, the CCD is struck by light coming through the camera's lens. Each of the thousands or millions of tiny pixels that make up the CCD convert this light into electrons. The number of electrons, usually described as the pixel's accumulated charge, is measured, then converted to a digital value. This last step occurs outside the CCD, in a camera component called an analog-to-digital converter.

In order to correct this issue, the repair facility needs to replace the CCD. This is not something you may do on your own; check this article for additional details: Bad CCDs. This, isn't a good new, but hope helps to solve it.

Hope this helps to solve it (remember to rate and comment this answer).

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1 Answer

Lines across the picture on screen after picture taken.


CCD (Charge Coupled Device): one of the two main types of image sensors used in digital cameras.

Some symptoms of a defective CCD include distorted images or abnormal colors, scratchy purple lines, blank or black pictures, and/or black videos with good sound being recorded on the camera's flash card. A CCD problem would explain the lines on your pictures and the lines on the LCD (since the CCD is used to feed the live image).


When a picture is taken, the CCD is struck by light coming through the camera's lens. Each of the thousands or millions of tiny pixels that make up the CCD convert this light into electrons. The number of electrons, usually described as the pixel's accumulated charge, is measured, then converted to a digital value. This last step occurs outside the CCD, in a camera component called an analog-to-digital converter.

If seen on both your pc monitor as well as the camera's LCD then it's likely a CCD issue and it's no wonder that it will be more expensive than buying a new digicam. This is why you need to be exceptionally careful when taking care of your camera since most are uber sensitive to being damaged by the slightest miss-handling.


In order to correct this issue, the repair facility needs to replace the CCD. This is not something you may do on your own; check this article for additional details: Bad CCDs

Hope helps.

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1 Answer

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