My laptop wont boot up. on the odd chance that it does i put my password in an the desktop comes on, but it wont allow me to do anything else, its like it freezes, then when i move the mouse the arrow turns into a circle just going round an doing nothing else. can anyone help please?

There are so many answers to this question. Here, I will recommend you two common and universal password recovery tools, Ophcrack and Windows Password Genius.
Ophcrack is a free Windows password cracker based on rainbow tables. It is a very efficient implementation of rainbow tables done by the inventors of the method. It comes with a Graphical User Interface and runs on multiple platforms.
Tips: The latest version of Ophcrack still couldn't recover Windows 8 password. If your HP computer is installed with Windows 7, you can consider taking this software into use.
Windows Password Genius is a powerful password recovery tool applied to Windows 8/7/Vista/XP and Windows server 2000/2003/2008/2012. Besides reset HP Windows 8 password, it also could add a new user for Windows 8 logon.
The above two password recovery tools suitable for different situations. According to the status of your HP computer, choose appropriate software to reset forgotten Windows 8 password for HP desktop or laptop.
Source from:
http://isunshare.blogspot.com/2013/08/forgot-hp-windows-8-admin-password.html

You can remove or change the Window's User oradministrator's password. You need access to a computer with Internet access todownload the Hiren's Boot CD and burn it onto a CD. Then insert this CD into the laptop/computer and boot upthe laptop/computer with the Hiren's CD and follow the instructions. There are very useful utilities CD and it a Linux boot CDwhich contains quite a lot of Utility programs including a password removalprogram. Click on one of these links todownload HIREN'S BOOTCD :- http://www.hirensbootcd.net/ http://67.20.82.163/

If memory serves, as you boot up, press F1 repeatedly and it should offer you the chance to start in Safe Mode. This will allow you rudimentary access to Windows, from which you should be able to adjust administrative settings, such as setting up your name or a new password. You can also try talking with a computer expert at a repair shop, or at a college campus, who can advise you in how to reset passwords. This works with most versions of windows, from 95 to XP, and I think even Vista, though Vista is fussier than an old maid on her wedding night.

now listen that start your pc and before windows starts press F8 and select the option safe mode and windows will start in safe mode and at welcome screen you will see two accounts one your own and adminstrater and click on that and go to user accounts in control panel and delete your password by seleting your account and reboot pc . note that graphics will be odd dont take tension about it okay

Sounds like somone has put What they call a bios/boot user password this is a password thatis used before windows even loads up.

If no one will tell you the password the only other way i know of to reset the password is to open the computer case and remove the CMOS battery which is a CM2032 button batter you cant miss it

Remove that battery and remove power to the case for a few minutes then replace the battery and power back on.

When you are booting the computer press F8 this should allow you the option to boot into safe mode, while in safe mode you can make an administartive account and modify user accounts to your heart's content.

Reboot, and press F8 choose to boot in Safe Mode
Once at the desktop Click on Start and Type : MSCONFIG in the search box
in the System Configuration Utility PopUp Window, Choose the Start Up Tab...
Remove by unchecking all Unnecessary and not needed Programs From Running Then Reboot in Normal Mode

the easiest way to do this is to use a boot cd/floppy that will allow you to change the administrator password. Here are a few resources:
http://home.eunet.no/pnordahl/ntpasswd/
http://www.petri.co.il/forgot_administrator_password.htm

here is the more "official" way by using the recovery console and making a password recovery disk:
http://pubs.logicalexpressions.com/pub0009/LPMArticle.asp?ID=305

hope that helps!

Try downloading Hirens boot cd.
This is a special diagnostic tool that is free from geeks and guru's that have tried to make this available to everyone.

download the .iso file and burning it on cd. boot from this cd using the f-12 boot option. This cd has password recovery tools.

jumpers the setting are in the manual i looked for your manual and couldnt find it
there is a set of jumpers you reset passwords in comp with
you will need tech to do this