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Failure icon flashing , message on screen : Print cartridge alignment failed. I have taken out the cartridges several times and re-inserted them following the instructions but problem persists, please can you advise next step thankyou. Miss Hay

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  • Louie  Role
    Louie Role May 11, 2010

    Hi,

    Pls what brand and model is your printer?

    Looking forward to you reply/post.

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2 Answers

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Thank you for posting at FIXYA.

Posted on Feb 12, 2008

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  • Master
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Miss Hay, If you do not post the model no of the printer & Mfg it's almost impossible to find you a fix or post a reason. You can however go to the Mfg's web site your self, by using your model number & name of the printer you can find more options to repair your problem.

Posted on Feb 01, 2008

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Will not copy


This means one of the cartridges is defective, they cant align if they cant print. What i did to fix this problem is insert 2 working cartridges and get it to align properly, even if they are low on ink, then lift the cover and the cartridges will move to the center. When this happens pull the power cable out, then insert the full non functioning cartridge. Plug the power cable back in. I tried this with a color cartridge, the color cartridge was non functioning but i was able to print in black. Basically you align the cartridges and then swap them so the printer thinks they are still aligned. The color still doesnt work and it is probably a defective color cartridge.

Apr 20, 2013 | HP Officejet 7210 All-In-One InkJet...

1 Answer

I purchased my c4600 printer about 4mths ago and i have just replaced the ink cartriges and it keeps telling me to realighn cartriges how do ido that it is the first time i have needed to change them i...


Here's a support article taken from the HP website regarding alignment of print cartridges. Hope this helps.
Introduction This document provides steps to align print cartridges using the All-in-One control panel or the computer. The appearance of the product varies by model. Aligning print cartridges Follow one of these methods to align print cartridges. NOTE: If the same print cartridge is removed and reinstalled, the product will not prompt to align the print cartridges. The product remembers the alignment values for that print cartridge, so there is no need to realign the print cartridges. Method one: Print an alignment page using the All-in-One control panel When a new cartridge is installed, the product aligns the cartridge. The cartridges can also be aligned any time after you install the software. Aligning the cartridges helps ensure high quality output. Follow the steps to align newly installed cartridges.
  1. When prompted, make sure plain white letter or A4 paper is loaded in the input tray.
  2. Press the button next to OK on the control panel display. The product prints an alignment page. Figure 1: Alignment pagec01369744.gif
  3. Place the alignment page print-side down on the right front corner of the glass. Figure 2: Position the alignment pagec01369745.gif
  4. Press the button next to OK on the control panel display. When the On button stops flashing, the alignment is complete. Remove the page and recycle or discard it.
Method two: Print an alignment page using the computer Follow these steps to align the cartridges from the HP Photosmart software.
  1. Double-click the HP Digital Imaging Monitor icon (c01367004.gif ) on the lower right side of the Windows taskbar. The HP Solution Center displays.
  2. In the HP Solution Center, click Settings . Then click Printer Toolbox . The printer Toolbox displays.
  3. Click the Device Services tab.
  4. Click Align the Print Cartridges .
  5. When prompted, make sure plain white letter or A4 paper is loaded in the input tray.
  6. Press the button next to OK on the control panel display. The product prints an alignment page. Figure 3: Printing an alignment pagec01369744.gif
  7. Place the alignment page print-side down on the right front corner of the glass. Figure 4: Positioning the alignment pagec01369745.gif
  8. Press the button next to OK on the control panel display. When the On button stops flashing, the alignment is complete. Remove the page and recycle or discard it.

Apr 19, 2011 | HP Office Equipment & Supplies

1 Answer

Printer cartridge allignment fails repeatedly


'Printer alignment failed' Error Message Displays on the Product

Try aligning the printer again and put the alignment page on the top of the scanner bed printer will align itself make sure the printouts are facing down

'Printer alignment failed' Error Message Displays on the Product

A "Printer alignment failed " error message displays on the product
Follow these steps in the order presented until you resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.
Step one: Load the correct type of paper
Colored, photo, or used paper can cause the alignment to fail.

1.
Remove all the paper from the tray.
2.
Load unused, plain white, letter, or A4-sized paper with a brightness level of at least 85 into the tray.

NOTE: Look for the brightness level on the paper packaging.

Step two: Align the All-in-One

1.
Press the Setup button ( ).
2.
Press the Down Arrow ( ) to select Tools , and then press OK .
3.
Press the Down Arrow to select Align Print Cartridges and then press OK . The product calibrates, aligns the printhead, and then prints an alignment page.
4.
Click OK to continue.
5.
Recycle or discard the alignment page.

*
If these steps resolved the issue , there is no need to continue troubleshooting.
*
If the issue persists , see the next step.

Step three: Check the ink levels
Empty or nearly empty cartridges might cause alignment failures. Follow these steps in the order presented to check the ink levels in the cartridges.

1.
Open HP Solution Center.
*
Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
*
Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
HP Solution Center opens in a new window.
2.
Click Settings ( ).
3.
In the Print Settings area, click Printer Toolbox . The printer Toolbox opens.
4.
Click the Estimated Ink Level tab. The estimated ink levels display in a new window.
Figure 1: Estimated Ink Level window
Illustration of Estimated Ink Level graphic
*
If either of the cartridges is empty or low on ink, continue to the next step.
*
If the ink levels in the cartridges are sufficient, skip to Step five: Clean the cartridges .

Step four: Replace the cartridges
Follow these steps to replace any cartridges that are empty or low on ink.

1.
Press the Power button ( ) to turn on the product.

CAUTION: If the product is off when you open the cartridge door to access the cartridges, the product does not release the cartridges for changing. You might damage the product if the cartridges are not in the dock when you try to remove them.
2.
Open the cartridge door.
Figure 2: Open the cartridge door
Illustration of opening the cartridge door
3.
Wait until the print carriage is idle and silent, and then lightly press down on a cartridge to release it.

NOTE: To replace the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
Figure 3: Press down on the cartridge to release it
Illustration of pressing down on cartridge to release it.
4.
Pull the print cartridge toward you out of its slot.

NOTE: The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used cartridges free of charge. For more information, go to the HP Eco Solutions Web page .
5.
Remove the new cartridge from its packaging.
Figure 4: Remove the cartridge from packaging
Illustration of removing new cartridge from
6.
Use the pull tab to gently remove the protective plastic tape from the cartridge.

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Figure 5: Remove the protective tape
Illustration of removing the protective plastic tape from the cartridge
7.
Slide the new cartridge forward into the empty slot, and then gently push on the upper part of the print cartridge forward until it clicks into the socket.
Figure 6: Install the new cartridge
Illustration of sliding new cartridge into the slot
8.
Close the cartridge door.
Figure 7: Close the cartridge door
Illustration of closing the cartridge door
9.
Try the alignment again.

Step five: Clean the cartridges
Method one: Clean the cartridges from HP Solution Center

1.
Open HP Solution Center.
*
Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
*
Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
HP Solution Center opens in a new window.
2.
Click Settings ( ).
3.
Click Print Settings , and then click Printer Toolbox . The printer Toolbox opens.
4.
Click the Devices Services tab, and then click Clean the Print Cartridges .
5.
Follow the on-screen instructions to choose the appropriate cleaning level.
6.
Recycle or discard the page that prints.

Method two: Clean the cartridges from the Start menu

1.
Click Start , and then click Printers and Faxes .
2.
Right-click your printer icon, and then choose Properties .
3.
Click Printing Preferences , and then click the Services tab.
4.
Click Service This Device . The Printer Toolbox opens.
5.
Click the Device Services tab, and then click the Clean the Print Cartridges tab.
6.
Follow the on-screen instructions to choose the appropriate cleaning level.
7.
Replace empty or almost empty cartridges.

*
If these steps resolved the issue , there is no need to continue troubleshooting.
*
If the issue persists , see the next step.

Step six: Reset and relocate the product
A power reset drains power from the product and returns the product to the same settings after restarting. Plugging the product directly into a wall outlet can eliminate any potential power deficiencies that could cause an alignment failure.

1.
Make sure that you have the product turned on. If necessary, press the Power button ( ) to turn on the product.
2.
With the product turned on, disconnect the power cord from the back of the product.
3.
Unplug the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet, preferably in another room.
4.
Reconnect the power cord to the back of the product.
5.
Press the Power button ( ) to turn on the product.
6.
Load plain white paper into the tray.
7.
Try the alignment again.

#
If these steps resolved the issue , there is no need to continue troubleshooting.
call hp to take advantage of your printers warranty or they can provide you alternative options specially their loyalty program for Out of Warranty printers

hope i help you a bit

Mar 27, 2011 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

I don't know how to install the cartridgre on my new printer J 3680 Could you please tell me how? Thanks,


Follow the instructions below to install the print cartridges for the first time. Installing print cartridges Step one: Install the print cartridges Follow these steps to install the cartridges.
  1. Open the cartridge door. The carriage moves to the far right side of the product. Figure 1: Open the cartridge doorc01133347.jpg
  2. Remove the new cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pink pull tab. Figure 2: Remove tape from cartridgec01107115.jpg 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.Do not remove the copper strips. They are required electrical contacts. Figure 3: Do not touch the ink nozzles or copper contacts.c01107116.jpg
  3. Slide each new cartridge forward into the empty slot. Then gently push theupper part of the cartridge forward until it clicks into place.
    • Insert the tri-color cartridge into the left slot.
    • Insert the black cartridge into the right slot.
    Figure 4: Insert the cartridgec01107117.jpg
  4. Close the cartridge door.
Step two: : Align the print cartridge The product prompts you to align cartridges every time you install a cartridge. You can also align the cartridges at any time from the control panel, or byusing the software you install with the product. Aligning the cartridgesensures high quality output.
  1. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
  2. Press OK. The product prints an alignment page.
  3. Place the alignment page print-side down on the scanner glass.
  4. Press OK to scan the alignment page. When the scan finishes, the alignment is complete.

NOTE: If you have colored paper loaded in the input tray when you align the cartridges, the alignment will fail. Load unused plain white paper into the inputtray, and then try the alignment again.

Sep 13, 2010 | Office Equipment & Supplies

1 Answer

HP C6180 won't align print cartridges


hi Alignment of ink cartridges is very essential for the for the printer to print so first of all be sure that you are using geniun ink cartridges now lets try a reset on your printer press the # and 3 button on your printer together and then unplug the power cord from your printer and keep pressing the buttons now wait for 5 sec and while pressing # and 3 replug the power cord wait for the printer to initialize and see if it prints alignment page if no page is printed then click on the start button of the computer and then go to printers and faxes and then right ckick on the icon of your printer and click on printing preferences now go to the features tab and click on the button that says align print cartridges wait for the alignment page to print and now try and see if it prints fine

Aug 26, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Print Cartridge Alignment Failure


two option:-

1. cartridge is not proper. or
2. not proper installed.

Nov 29, 2008 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

Continually says align print cartridges


My guess is that the color cartridge is either defective or not inserted correctly. I have a 6110 and know that inserting a print cartridge is a little tricky. If it isn't completely inserted and the top latch fastened correctly, the cartridge either won't work or produce errors.

Try reseating the color cartridge so it's inserted in exactly the same way as the black cartridge and run a print job again.

Open the following web page and go to Step three to see the instructions for cleaning the electronic contacts on the cartridge and print carriage.

Ink Cartridge Alignment Fails

Those seem the most likely causes and solutions to me. Good luck.

Oct 29, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Align cartridges error


This means one of the cartridges is defective, they cant align if they cant print.  What i did to fix this problem is insert 2 working cartridges and get it to align properly, even if they are low on ink, then lift the cover and the cartridges will move to the center.  When this happens pull the power cable out, then insert the full non functioning cartridge. Plug the power cable back in.  I tried this with a color cartridge, the color cartridge was non functioning but i was able to print in black.
Basically you align the cartridges and then swap them so the printer thinks they are still aligned.
The color still doesnt work and it is probably a defective color cartridge.

Sep 04, 2008 | HP OfficeJet K80 All-In-One InkJet Printer

1 Answer

How do I install an ink cartridge? HP photosmart c5280 All in one


To replace the print cartridges Perform the following steps to replace the print cartridges:
  1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. The HP All-in-One can get damaged if the print cartridges are not docked safely when trying to remove them.
  2. Open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. Figure 1: Opening the print cartridge door c00956268.gif
  3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. Figure 2: Removing the print cartridge from the slot c00956269.gif 1 - Tri-color print cartridge slot 2 - Black and photo print cartridges slot
  4. Pull the print cartridge toward you out of its slot.
    NOTE: Remove the black print cartridge to install the photo or gray photo print cartridge, and store the black print cartridge in the print cartridge protector or an airtight plastic container.
  5. Remove the new print cartridge from its packaging, and carefully remove the black plastic tape by using the pink pull tab Figure 3: Removing the new print cartridge from its packaging c00956270.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure 4: Do not touch the copper-colored contacts c00956271.gif
  6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure to push the print cartridge firmly until it snaps into place. If installing the tri-color print cartridge, slide it into the left slot. If installing a black, photo, or gray photo print cartridge, slide it into the right slot. Figure 5: Installing the print cartridge c00956272.gif
  7. Close the print cartridge door. Figure 6: Closing the print cartridge door. c00956273.gif HP All-in-One prints a print cartridge alignment page if a new print cartridge is installed.
  8. When prompted, ensure plain white paper is loaded in the input tray, and then press OK .
  9. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. A success or failure message appears.
    NOTE: If colored paper is loaded in the input tray when aligning the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support at www.hp.com/support If prompted, choose your country/region, and then click Contact HP technical support.
  10. Press OK to continue.

May 15, 2008 | HP Office Equipment & Supplies

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