Question about Eclipse CD3422 CD Player

2 Answers

Just says Help and INF3

I recently had my car worked on and needed to reinstall the security CD (which I did) to get the stero working and it won't work. It just says HELP and once it gave me a INF3 code. I actually have an Eclipse 5340 and didn't have any problems with it until now. What can I do?

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  • RRGIRLVB Jan 29, 2008

    Any idea what the INF3 means or what I am susposed to do if it says HELP?

  • RRGIRLVB Jan 29, 2008

    It says HELP 99% of the time but the one time I got the different message it was INF3. The message was up there so quickly and then gone that it could have said INFO3 and I just missed the O

  • RRGIRLVB Jan 29, 2008

    SOrry, I hit the wrong button-what does the ESN security thing entail?

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  • Master
  • 6,966 Answers

Hi,

Most current models of car stereo units have a systems reset. I was made to understand that your particular model (5340) may do have a tiny reset button.

Alternately, assuming no hardware fault, some versions/models would do a full system restore with the removal of all power connections to the unit for a couple of hours. This should only be done if you have the code or the CD for the security lock.

If both fails, you may want to try and bring your concern to the attention of Fujitsu Ten at www.eclipsediamondservice.com or give them a call (toll free) 1-800-233-2216.

Hope this be of help/idea. Pls post back how things turned out or should you need additional information.

Good luck and kind regards.

Posted on Jan 29, 2008

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  • Louie  Role
    Louie Role Jan 29, 2008

    Ooopps, apologies to coolguy008, guess you have posted while I was composing my reply. Cheers all.

  • Louie  Role
    Louie Role Jan 29, 2008

    for RRGIRLVB,

    Pls, does the display say "INF3" or "INFO 3"?

  • Louie  Role
    Louie Role Jan 29, 2008

    with the indulgence of coolguy008 on his post "The display says- INF3"...

    Some Eclipse models would display INFO # to indicate a problem. INFO 3 indicates disc problem which could mean dirty, unreadable, upsidedown, wrong disc.

    If the "HELP" message appears, the would only indicate that you have tried using the security CD five (5) or more times unsuccessfully.

    If this is an accurate assumption, you need to do the ESN security lock out operation.

  • Louie  Role
    Louie Role Jan 29, 2008

    To do an ESN security lock out operation:
    1. Confirm that your unit's serial number is displayed after the "HELP";
    2. Press on the Open/Eject button closing the front panel;
    3. Press on button "6", simultaneously press on the "Screen/Text" button. Hold for 5 seconds;
    4. Display will now be "SEC" followed by scrolling code (6 digits);
    5. Again press the "Screen/Text" button;
    6. Display should show "DISC", if not start all over again;
    7. Pop in your security CD and start process till "OK". If things go as intended/correct, CD will auto eject and unit will now work.

    Following the above steps resets the number of tries before lock out, meaning you can start inserting your security CD again (and you have 5 tries) after which, failure will repeat the "HELP" message.

    Give it a try and good luck again.

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  • Master
  • 3,422 Answers

Hi,

Well this seems to be kind a tough but i knw a site whr u can register n if u tell thm the same problem they might help u out.
Click here.

Goodluck,
Don't forget to rate me as fixya if this helped u out..

Posted on Jan 29, 2008

  • Priya darshan Jan 29, 2008

    The display says- INF3

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