Question about Polaroid FLM-3732 Television

11 Answers

Black screen, no sound

Problem happened just after one-year warranty expired. I was connected to Comcast and thought maybe it was a problem with their service. Disconnected Comcast and turned on TV, but the same problem -- black screen, no sound.

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  • Light AkA Feb 28, 2008

    I have the Polaroid FLM 3732 for one year and my screen went black no sound and the manual power button doesn't work.

  • DAN WHITE Mar 06, 2008

    Same problem. Black screen no sound. The TV is just over a year old and I can't find anyone to service it.

  • Anonymous Mar 19, 2008

    same problem no sound no screen

  • trocthree Mar 31, 2008

    I had the same problem...Mine broke 3 months ago I am still dealing with Polaroid customer service..I never thought I'd find someone worse than dell for C.S. but polaroid takes the cake...Sending out broken, used parts, giving you the run around. Today I was so frustrated I called Polaroid Corporate and spoke with someone in the presidents office, they are fedexing me a new one today..By pass the call center go straight to corporate. trocthree@yahoo.com

  • Anonymous Apr 11, 2008

    Same problem, no picture no sound, had the TV 13 month. At first I would unplug and plug back and it worked, now nothing. Red light on, turn on TV, blue light on but nothing....

    How do I get help? Appears others had the same problem.

  • mikemays30 Apr 20, 2008

    black screen no sound red light on push button blue light comes on blinks and then nothing

  • KVMan77 Apr 28, 2008

    Same problem...blud light comes on and the flickers, but nothing after that. I could get it to work after unplugging a couple of times, but that doesn't work either now. LCD is only 15 months old. Customer service says I'm out of luck and I have to find someone to service it on my own.



    Hey trocthree, what's that number to Corporate?

  • Anonymous May 20, 2008

    I also have this dud. The set made a horrible buzzing sound and then just quit. Unplugged and the plugged back in and the set worked. Second time it happened tried the same thing, nothing the set is dead thirteen months and all i own is a 1000 dollar piece of worthless junk.

  • Anonymous Jul 30, 2008

    Same problem here. Red light turns blue, blinks and then nothing. I sent an e mail to corporate and they are going to send me a new control box at no charge, I just have to get it installed. I'm happy with that.

  • Dennis Thorpe
    Dennis Thorpe Aug 24, 2008

    When turning TV on LED light turns from red (off) to blue (on) and then flashes and locks up. No pictue, sound, anything. No controls will work. Not even the controls on the right side of TV. Must unplug to reset. When tried to turn TV on again the same thing happens.



    What is really frustrating is the TV is only 16 months old. I have never had a TV that only lasted 16 months.

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I had the same problem here and was able to fix it for under $5.00 I had researched what other people had done and made a video of it. I broke the video down into 5 parts because my comp and youtube are not compatible. My you tube channel is http://www.youtube.com/Raider2845 or to go directly to the videos here are there links Video 1 http://www.youtube.com/watch?v=_0175VbmV9M Video 2 http://www.youtube.com/watch?v=Gx9UPt89RTI Video 3 http://www.youtube.com/watch?v=oJkhQ52sc2Q Video 4 http://www.youtube.com/watch?v=PCrnCl4vzno Video 5 http://www.youtube.com/watch?v=t1xFWHbzZAc Now this is a very simple process and only took me just over 1/2 hour to do with making the video. It is very cheap and much easier then sending it back or buying a new one. I hope this helps good luck.

Posted on Apr 19, 2009

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Talked to a local TV repair technician and he says this is a huge problem with the Polaroid LCDs. The problem is the Control Module where everything plugs into the back of the TV. The repair shop that he deals with had to actually buy new Polaroid TVs just for parts because they are so hard to find. Total cost for repair and labor is $325.

I called Polaroid and they offered me an out-of-warranty replacement for $450 + shipping. They can kiss it in my opinion...shipping??really?? I'm not paying shipping!!! I'll stick with the repair and never buy a Polaroid product again.

I've contacted the VP of Customer Service & Media Relations and I suggest everyone that has this problem do the same. The contact information is below. I'm hoping (slim chance) that if enough people complain about the same problem, they will do something to resolve the issue.
Jean Hoxie-Wasko
Sr. VP Global Customer Service, Quality & Logistics
JHWasko@polaroid.com

Good luck everyone!

Posted on Apr 28, 2008

  • KVMan77 Apr 29, 2008

    Just received email from the VP of Customer Service, Quality & Logistics:

    Jean Hoxie-Wasko
    Sr. VP Global Customer Service, Quality & Logistics
    JHWasko@polaroid.com



    They have agreed to send me the replacement control module since I'm not far out of warranty. I will have to install it myself, but at least they are saving me $325. I'll post how everything turns out.

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There are 2 transistors which cause problems in the Power Supply

I do have available, if anyone can use 2 Complete Modules for the FLM-3732(The Entire Box in the back that controls everything, a one time fix all for only $150 each, they go for over $400@ Panasonic and $400 on ebay email johnathanri@cox.net if interested

Anyway, in the power supply section (The top circuit board in the module, you will find 2 Voltage Regulators and 3 Caps. Replace these common parts and this will fix most problems within the power supply section. I have repaired many of these TVs with success.

The only reason I have the Modules are due to abandoned sets and after much testing and research I found the problem which was the same in 8 seperate sets. seems that there are poor heatsinks which cause the Voltage regulators to fail


Best of luck testing and fixing

I am also looking for a screen for any Panasonic 32, 37, 40, 42 or ?? I have a few cracked ones here that need replacing or, I will have to get out the old trusty crazy glue (just kidding

Jon

Posted on Sep 14, 2008

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There's no image and sound

Posted on Apr 27, 2009

I have a complete Brand New Control Module, includes power supply and everything else except the screen itself which I dropped and broke. If anyone is interested will nsolve all the problems because this was working fine until I decided to wall mount and dropped it face down and smashed the entire screen

for only $175 I will give you the entire box inside. easy to install only 3 plugs and they are all different so you cannot mwess it up

call 401-952-5144

Posted on Jul 08, 2008

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We have a Polaroid 3732 LCD TV that was having the issue where the blue light would turn on but the TV would not turn on. We took the advice above and email the VP of customer service at Polaroid and got a very quick response. Within a few hours we had a resolution to our issue. I would like to commend Polaroid for being so responsive to our issue especially since good customer service is hard to come by these days!!!

Posted on Jun 24, 2008

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Same problem here(had the tv 16 months), just fired off an email to JHWasko@polaroid.com asking for help, will keep you informed of my results.

Posted on May 29, 2008

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I wrote about this problem two months ago. Polaroid sent me broken part. Repair man informed polaroid to send replacement tv. My tv was still under warranty. Polaroid sent me another broken tv. To make a long story short, I finally got in contact with someone at Polaroid who could authorize a refund. I'm now waiting for a box so that i can return this garbage and once they receive it they will cut be a refund check. When it comes to flat panel HD tv's it pays to go name brand. Sony, Samsung, Panasonic and such.
I will keep you informed.

Posted on Apr 29, 2008

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  • 12 Answers

Try going in the menu and changing the audio settings from stereo to mono and see if that helps

Posted on Mar 22, 2008

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The power led (red Light) is on but dimmer than normal. Blue LED come on.

Posted on Mar 06, 2008

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  • 40 Answers

If this is a model: FLM-3732 LCD...LET ME ASK YOU..is the LED on the front red(pwr led)..or is dark?...if you push the power...do you hear anything on the inside...like a clicking sound?

Posted on Jan 29, 2008

  • terrancel662 Mar 10, 2011

    This is a problem with my tv. It makes the noise like its on but no picture what should I do?

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