Sony SPP-A2780 Cordless Phone System Logo

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Posted on Jan 29, 2008
Answered

MSPP-A2780 will not connect to the base

I can't get the handset to connect with the base. I tried to re-register the handset and it still will not connect - I get an "error" message. Now it the handset just asks "please register this handset" when I turn it on. How do I get it to connect to the base?

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  • harvey36 Jan 29, 2008

    Thanks for getting back to me. I had the phone in my hand, next to the base, when I did what you instructed (3 or 4 times). It just keeps asking me to register. Prior to my trying to re-register the phone, it just would not connect to the base. Any other suggestions?

  • Anonymous Feb 15, 2008

    I have the Sony A2780 with a new SPP-H273.  The handset will not register.


    Phone is charged - near the base - have the correct ID.
    PGM - INTERCOM - i.d. number - PGM
    5 beeps and "ERROR"
    Called the 800/222-7669 Sony direct response # - they wanted $14.95 to fix it or not fix it - same price.
    I said forget it.


     

  • harvey36 Feb 18, 2008

    I finally found the answer on the sony site. The critical step that was missing from the directions that came with the phone was number 6. Once you reset the base to "test" the handset links immediately. Use the link below to get the instructions.


    http://www.iq.sony.com/SRVS/CGI-BIN/WEBC...{46BFA530-E01F-4F7C-B98B-69C2AA06051B},Case=Obj(158061),TS=externalv4,T=case.tem,VARSET_MODELNUM=,VARSET_OBJ=158061,VARSET_TOP=TRUE,workstage=all,question=ref(QC):ord(1),question=ref(QB):ord(1)

  • harvey36 Feb 18, 2008

    Comment by harvey36, posted on Feb 18, 2008
    I finally found the answer on the sony site. The critical step that was missing from the directions that came with the phone was number 6. Once you reset the base to "test" the handset links immediately. Use the link below to get the instructions.

    http://www.iq.sony.com/SRVS/CGI-BIN/WEBC...{46BFA530-E01F-4F7C-B98B-69C2AA06051B},Case=Obj(158061),TS=externalv4,T=case.tem,VARSET_MODELNUM=,VARSET_OBJ=158061,VARSET_TOP=TRUE,workstage=all,question=ref(QC):ord(1),question=ref(QB):ord(1)

  • Anonymous Jul 27, 2008

    I can't get the handset to connect with the base. I had to get a new battery pack, it arrived and I installed it and charged the phone for two days but It will not connect - I get a message that says Connecting, then about five seconds later the message says"No Connection". I have a lot invested in the new battery pack, but I can't make the cordless handset phone work.



    HELP!

  • Anonymous Aug 26, 2008

    Have the same problem. When I click on your link for instructions on how to register headset with system it takes me to a link which is no longer available.What is step six which was left out of manual ? Must the headset be in the charging stand. I have followed all the steps and still get 5 Beeps and error message. Then the headset tells me you must register phone.
    [email protected]
    Thank You

  • Anonymous Mar 12, 2014

    No connection of handset with base set

  • Anonymous Mar 31, 2014

    handset can not connect with base station

×

3 Answers

A

Anonymous

I finally found the answer on the sony site. The critical step that was missing from the directions that came with the phone was number 6. Once you reset the base to "test" the handset links immediately. Use the link below to get the instructions.

http://www.iq.sony.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=CISCV3,Company={46BFA530-E01F-4F7C-B98B-69C2AA06051B},Case=Obj(158061),TS=externalv4,T=case.tem,VARSET_MODELNUM=,VARSET_OBJ=158061,VARSET_TOP=TRUE,workstage=all,question=ref(QC):ord(1),question=ref(QB):ord(1)

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  • Posted on Feb 18, 2008
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My new phone finally DID register when I followed the procedure WITH THE 2ND (ORIGINAL) HANDSET NEAR THE BASE.  

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A

Anonymous

SORRY TO BE REDUNDANT BUT DID YOU HAVE PHONE IN STAND BY AND NEAR BASE.
THEN PRESS PGM
THEN INTERCOM
THE SCREEN SHOULD SAY ENTER SYSTEM ID
ENTER THE 10 DIGITS SYSTEM ID ( THIS NUMBER IS ON A STICKER ON THE BOTTOM OF THE BASE PHONE)
THEN PRESS PGM.
MAKE SURE YOU ARE PUTTING THE CORRECT ID NUMBER IN THE PHONE
I HOPE THIS HELPS

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Related Questions:

0helpful
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Can you help with registering a replacement SPP-H273 cordless handset?
bad batteries.
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Jul 08, 2022 • Lands Phones
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Can not get the second handset to register to the base
This is the registration procedure

Step 1: press MENU-6 and select 3 “SET BASE”
Step 2: press the REG key on the master base
Step3: press register to finish the registration procedure.
• After the registration complete, handset 11 and handset 21 can
2-WAY intercom with each other

If issue persists reset the unit start registration by using 2nd unit that currently unable to register. if issue continues please inform for further troubleshooting

Good Luck
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Jan 01, 2008 • EnGenius SN 920 Ultra Cordless Phone
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HOW DO I DEREGISTER MY BASE STATION?
If you want to replace a handset or re-assign the designated handset number of a registered handset, you must de-register all the handsets and then individually register each handset.
To de-register all handsets:
Press and hold
FIND HANDSET
on the telephone base for about 10
seconds (until the IN USE light on the telephone base turns on and starts to flash), then release FIND HANDSET
.
Press and release
FIND HANDSET again. (You must press FIND HANDSET
while the IN USE light is still flashing. The IN USE light flashes for
approximately seven seconds.)
All system handsets show
CONNECTING...
The de-registration process
takes about 10 seconds to complete. All handsets show
NOT REGISTERED
when the de-registration completes.
If de-registration fails, you might need to reset the telephone and try again.
To reset:
Pick up the registered handset and then press
/FLASH
.
Press
OFF/CLEAR
and place the handset back in the telephone base.
-OR-
Unplug the power from the telephone base, then plug it back in.
note:
You cannot de-register a handset if any system handset is in use.

After de-registering, proceed with registering process:
If the handset screen does not show LOW BATTERY
or HANDSET X, you will need to charge the handset for at least five minutes before registering to the telephone base.
To register a handset:
Place the unregistered handset in the telephone base or charger. If
PRESS FIND HS 4 SEC ON BASE
does not appear on the handset screen after a few seconds, remove the handset and place it in the telephone base or charger again.
On the telephone base, press and hold
FIND HANDSET
for about four seconds (until the red IN USE light on the telephone base turns on) and then release the button. The handset shows
PLEASE WAIT...
and it takes about 10 seconds to complete the registration. The handset shows
HANDSET X REGISTERED
(X represents the handset number assigned)
and you hear a beep when the registration completes.
Read full answer
Nov 13, 2017 • Lands Phones
0helpful
1answer

Can not register handset
The handset must be de-registered before it can be registered.
Try this:

1. To de-register the handset from another base:
When the orphaned handset says "Connecting..." or
"Out of Range..."
enter *331734 [menu]
and it will soon beep and display "Not registered"

2. To register the new handset to your base:
press the "Handset Locator" button on the base and hold
it until the "in use" light comes on ( ~ 4 seconds ),
then release the button and set the new handset into
the base phone cradle. After ~ 30 seconds it will beep
and display "Handset #" (next in sequence).

3: Note: the base handles a maximum of 12 handsets.

If your system was fully populated ( ie, a handset is
already # 12 ) you will have to clear all the handsets
from the base and re-register them all in sequence.
( it is the only way to 'rescue' the places occupied
by the lost handsets ).

To clear the base of all registrations:

1. Press and hold the the "Handset Locator" button
until the "in use" light lights and then starts to blink
( ~ 10 seconds ), release the button --
then press it again briefly while the "in use" light
is still blinking.

2. The base will beep and all handsets that were registered
will display "Not Registered"

3. Follow the instructions above for each handset
in turn to re-register them:
press "Handset Locator" ~ 4sec ( in-use light on ),
set handset into the base cradle, etc.

The manual is available from: www.manualslib.com
but does not fully describe these procedures.

Good luck !
Read full answer
Nov 22, 2015 • Vtech AT&T CL83213 2 handset cordless...
0helpful
1answer

Hand set says connecting even before it is reset with new base.
This sounds like a registration problem, each 'old'
handset must be de-registered from its original
base and then registered to the 'new' base.

NOTE: the CS6229 handles a maximum of 5
handsets. If you have a handset displaying
"Handset #5" then you have a 'fully populated system'
even if you actually have only one or two handsets.

You will need to clear each handset ( I ) then clear
the base of all registrations ( II ) before re-registering
each handset ( III ) up to the maximum of five.
=====================================
( I ). First, to de-register a handset ---

0. Start by taking off the battery compartment cover.

1. press [menu]
2. scroll up/down to "Settings"
3. enter * 7 8 9 0 #
4. scroll down to "next page", press [select]
5. scroll down to "Register Clear?", press [select]
6. display asks "Confirm?" or "Register Clear??",
press [select]
7. display reads "Ok" and chirps, press [ off ]

8. UNPLUG THE HANDSET BATTERY
(this is why the cover was off)

9. Wait ~30 seconds, re-connect the battery &
replace the cover

10. display reads "Not Registered"
===============================

( II.) To clear the base of all handset registrations
( if needed, else skip ahead to ( III ). )

1. press [Find Handset] on the base and hold
past ~4 sec when the "In Use" lamp lights, at
about 10 secs the "In Use" lamp will begin to
blink. 2. release the [Find Handset] button momentarily,
then briefly press it again. After a moment,
all handsets that were registered to the base
(if any) will display "Not Registered" and be
ready for fresh registration ===============================

( III.) To register each handset to the base:

1. press [Find Handset] on the base and hold for
~4 sec until the "In Use" lamp lights.
2. press # on the handset and set the handset into
the handset cradle on the base
3. within 30 seconds or so, the handset will either
chirp and display "Handset Registered", then
"Handset #x" or it will say "Registration Failed".

NOTE: the battery must be well charged prior to the
registration process, a weak battery may cause a
"Registration Failed". Charge the battery for a
few hours and try the registration ( III ) again.

===============================
Good luck !!
Read full answer
Jul 23, 2015 • Vtech Lands Phones
0helpful
1answer

Vtech cordless handset CS6209 will not connect with CS6229-2 base
Yes. The'old' handset must be de-registered from its
original base and then registered to your base.

NOTE: the CS6229 handles a maximum of 5
handsets. If you have a handset displaying
"Handset #5" then you have a 'fully populated system'
even if you actually have only one or two handsets.

You will need to clear each handset ( I ) then clear
the base of all registrations ( II ) before re-registering
each handset ( III ) up to the maximum of five.
=====================================
( I ). First, to de-register a handset ---

0. Start by taking off the battery compartment cover.

1. press [menu]
2. scroll up/down to "Settings"
3. enter * 7 8 9 0 #
4. scroll down to "next page", press [select]
5. scroll down to "Register Clear?", press [select]
6. display asks "Confirm?" or "Register Clear??",
press [select]
7. display reads "Ok" and chirps, press [ off ]

8. UNPLUG THE HANDSET BATTERY
(this is why the cover was off)

9. Wait ~30 seconds, re-connect the battery &
replace the cover

10. display reads "Not Registered"
===============================

( II.) To clear the base of all handset registrations
( if needed, else skip ahead to ( III ). )

1. press [Find Handset] on the base and hold
past ~4 sec when the "In Use" lamp lights, at
about 10 secs the "In Use" lamp will begin to
blink. 2. release the [Find Handset] button momentarily,
then briefly press it again. After a moment,
all handsets that were registered to the base
(if any) will display "Not Registered" and be
ready for fresh registration ===============================

( III.) To register each handset to the base:

1. press [Find Handset] on the base and hold for
~4 sec until the "In Use" lamp lights.
2. press # on the handset and set the handset into
the handset cradle on the base
3. within 30 seconds or so, the handset will either
chirp and display "Handset Registered", then
"Handset #x" or it will say "Registration Failed".

NOTE: the battery must be well charged prior to the
registration process, a weak battery may cause a
"Registration Failed". Charge the battery for a
few hours and try the registration ( III ) again.

===============================
Good luck !! --
Read full answer
Jun 08, 2013 • Vtech Lands Phones
3helpful
2answers

My uniden DSS7855 with 1 base station and 3 handsets wont connect when i dial a number and hit the talk button it tries to connect and then comes up "'out of range" much appreciated for any help...
Clear the Handset's Base Data
  1. To remove the base data from a handset when out of range of the base, press and hold the 'end' button and the '#' button simultaneously until the phone beeps.
  2. It will now be de-registered from the base.
Note: This requires that the base and handset can communicate with each other.


Clear the Base Handset Data
  1. To de-register all handsets from the base, remove power to the base, and remove the handset from the base.
  2. Press and hold the 'flash/find hs' button while applying power.
  3. Wait for the beep and release the button.
  4. The charge light will now flash.
  5. Sit any handset in the cradle.
  6. When the flashing stops, re-register the handsets to the base.
Re-Register a Handset to the Base
1. Remove Handset Battery.
2. Reconnect battery while holding down "*" and "#" key.
3. Then press the right upper key under the LCD.
4. Press the "End" key.
5. Wait a few seconds and then the phone will be ready to register to the base.

I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

Read full answer
Nov 12, 2010 • Uniden Lands Phones
1helpful
1answer

Cordless handset phone will not connect to base
A Microprocessor Problem, beyond ecconomical repair.

AL
Read full answer
Sep 16, 2008 • Sony SPP-A2780 Cordless Phone System
0helpful
1answer

Adding phone to base
After 4 handsets are added to a base it will not allow you to add any more. I fixed them at Sony and I have the procedure to add a handset manually.

AL
Read full answer
Sep 06, 2008 • Sony SPP-A2780 Cordless Phone System
5helpful
1answer

Uniden Cordless Phone Model DSS7855. frequently fails to connect to an incoming call, with 'out of range' indication. The phone is less than 1 meter from the base station.
The handset/base keeps a record of who it’s registered to. The base also keeps a record of how many handsets are registered to it.

Using the de-register function on the handset deletes the handset from the base (decrements the count) and deletes the base info from the handset. All this requires that the base and handset can communicate with each other.

To remove the base data from a handset when out of range of the base, press and hold the ‘end’ button and the ‘#’ button simultaneously until the phone beeps. It will now be de-registered from the base.

However, the base will still have this handset in it’s record.

To de-register all handsets from the base, remove power and the base handset. Press and hold the ‘flash/find hs’ button while applying power. Wait for the beep and release the button. The charge light will now flash. Sit any handset in the cradle. When the flashing stops, all handsets are inhibited from connecting.

However, the handset still appears to be connected to the base unit. Pressing talk will give an ‘Unable to connect’ message. To re-register the handsets to the base, you have to de-register the handset first with the two button method.

Of interest, pressing ‘*’ and ‘#’ on the handset while reconnecting the battery is suppose to reset the handset. Doing the same on the base unit puts you in some sort of diagnostic mode. Press speaker to exit.
Read full answer
Aug 21, 2008 • Lands Phones
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