Question about Panasonic Lumix DMC-FZ20 Digital Camera

1 Answer

FZ-20 "Please turn camera off then on again"

As a photo technician, I'm not usually daunted by these problems, but have tried all suggested fixes for this fault, including holding the lens, changing the card, leaving out the battery for a while. It happens in all modes except playback. It is certainly something to do with the lens because it won't focus. Should I try taking it apart to check the contacts? Any other suggestions? I hate having to send cameras away.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 34 Answers
Re: FZ-20 "Please turn camera off then on again"

In a lot of smaller point and shoot cameras, there is a separate lens/motor/gear assembly inside that focuses. If this lens won't focus, that is the message you get. The focus lens gears are typically incredibly small, and the tiniest hair, or piece of dirt will jam them. I have not fixed this particular model, but I've cleaned the focus lens gears on countless Casio and Sony models, and gotten them to work again. Try getting to the focus lens and motor, and moving it by hand. You'll find it's likely jamming up somewhere.

Posted on Jan 31, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Memory card is locked, how do I unlock this?

Problems typically are pretty rare with Panasonic Lumix digital cameras. On those occasions where you do have an issue, though, look for an error message on the Panasonic camera for some clues as to how to fix the problem.
he seven tips listed here should help you troubleshoot your Panasonic camera error messages.
  1. Built-in Memory Error error message. If you see this error message with your Panasonic camera, the internal memory area of the camera is either full or corrupted. Try downloading photos from the internal memory. If the error message continues to appear, you may need to format the internal memory area.
  2. Memory Card Locked / Memory Card error message. Both of these error messages are related to the memory card, rather than the Panasonic camera. If you have an SD memory card, check the write protect switch on the side of the card. Slide the switch up to unlock the card. If the error message persists, it's possible the memory card is corrupted and needs to be formatted. It's also possible the memory card was formatted using another device that is not compatible with Panasonic's file structure system. Format the card with your Panasonic camera to fix the problem ... but keep in mind that formatting the card will erase any photos stored on it.
  3. No Additional Selections Can Be Made error message. If your Panasonic camera allows you to "save" photos as your "favorites," you may find this error message because the camera has a limited number of photos that can be labeled as favorites, usually 999 photos. You cannot mark another photo as a favorite until you remove the favorite label from one or more photos. This error message also may occur if you're trying to delete more than 999 photos at one time.
  4. No Valid Picture error message. This error message typically refers to a problem with the memory card. Most of the time, you'll find this error message when you try to play back images from the memory card and the memory card is corrupted, empty, broken, or has been formatted with another camera. To fix the memory card, you must format it, but formatting a memory card causes all photos stored on it to be lost. Try inserting the memory card in another device or in your computer and try downloading any photos stored on it before formatting it with your Panasonic camera.
  5. Please Turn Camera Off And Then On Again error message. At least this error message says "please." This error message most likely occurs when one of the parts of the camera's hardware is malfunctioning, usually a jammed lens housing. To try to fix this problem, start by turning the camera off for a few seconds before turning it back on. If this doesn't fix the problem, try resetting the camera by removing the battery and memory card from the camera for at least 10 minutes. Replace both items and then try turning the camera on again. If the lens housing is jamming as the lens moves through its zoom range, try gently cleaning the housing, removing any debris or grime. If all of these steps don't fix the problem, you'll probably need a repair center for the camera.
  6. This Battery Cannot Be Used error message. With this error message, you've either inserted a battery that's incompatible with your Panasonic camera or you've inserted a battery that has dirty contacts. Gently clean the metal contacts with a dry cloth. In addition, make sure the battery housing is free of debris. You sometimes may see this error message if you're using a battery that's not manufactured by Panasonic. If the third-party battery is working OK to power the camera, you probably can ignore this error message.
  7. This Picture Is Protected error message. You'll see this Panasonic camera error message when the photo you've selected has been protected from deletion. Try working through the camera's menus to figure out how to remove any protection labels for the photo files.
Keep in mind that different models of Lumix cameras may provide a different set of error messages than is shown here. If you are seeing Panasonic camera error messages that aren't listed here, check with the user guide for your model of Panasonic Lumix camera for a list of other error messages, or visit the Support area of the Panasonic Web site.

Jul 11, 2010 | Panasonic Digital Cameras

1 Answer

No power

They only have three connectors in the camera, unfortunately, you may be looking at a repair bill or replacement, as the minimum cost to repair may be more than replacement cost. i have an FZ 15 and love it, but the newer ones do much better especially in darker settings, I also have an FZ 18, seems cheaper, but good photos, the FZ 28 I think is the current one, but a step up would be better if your wallet allows, you are used to a heck of a good camera and the replacement needs to be a good one!

Apr 24, 2010 | Panasonic Lumix DMC-FZ20 Digital Camera

1 Answer

DMC FZ 20 powers on but the controls do not work.

Make sure the camera is not in play mode. look for a reset procedure or a firmware flash procedure.

Aug 16, 2009 | Panasonic Lumix DMC-FZ20 Digital Camera

1 Answer

First a black screen, then a lens error

For the lens error:

For the black pictures (after you've corrected the lens error):

Note, if you're going to try fix 5a on the above blog page, do it with the camera turned off to lessen the chance of damaging the lens.

Jul 04, 2009 | Canon PowerShot SD1000 Digital Camera

1 Answer

Why has my DMC-FZ50 given me a message please turn camera off and then on again I also can only take pictures on the LCD and not on the viewfinder, but take pictures without viewing them which I can...

Hi Joan,

this behavior is not normal. I suggest you take it to service. I doubt there is everything ok with it. I own a service manual for my FZ 50, there is nothing like that described. Have it fixed before it dies completely.

Jul 04, 2009 | Panasonic Lumix DMC-FZ50K Digital Camera

1 Answer

Lumix fz-20 panasonic has message please turn camera off and then on again

Does the camera start up as normal? Is the message intermittent? When does the message appear? (i.e. when zooming, when taking a picture, etc)
Unfortunately this message doesn't have one clear meaning. Or rather, it does - it says "something is wrong with the camera". From what I noticed with Lumix cameras, lens is usually the reason for this. (e.g. if there is a bit of dirt stuck in lens gears you would end up with the same message). If it's dirt in the lens, the solution isn't easy, you either need to have it repaired at panasonic service, get a replacement lens from an otherwise defective donor camera from e.g. ebay and replace it, or alternatively dismantle and clean the lens yourself if you're brave.
On one occassion I saw this message appear due to a problem with flash circuit. Disabling the flash sorted it out.
I would recommend first trying to disable any fancy options in the menu (e.g. flash, image stabiliser, macro, etc) and resetting the settings to factory state via the menu.
Good luck,

Nov 18, 2008 | Panasonic Lumix DMC-FZ20 Digital Camera

3 Answers

FZ-20 "Please turn camera off then on again

i heard that if you gently tap the camera on a table, sometimes it works...but im not keeps doing that for my camera too.

Jul 26, 2008 | Panasonic Lumix DMC-FZ20 Digital Camera

2 Answers

Not showing pictures that i took

may be the bats are not compatible to that cam... check the voltage specification of the battery from the manual and then insert the battery suitable to it..................
just try inserting ur old bats once if the same problem persists then may be the display is out just try changing display..............
the best thing i suggest is you take it to technician ....

Feb 10, 2008 | Samsung Digimax 420 Digital Camera

1 Answer

My camera screen is broken!!!

oh, i know what you felt, however i can give suggestion that might help you with. your cam can be fixed by specialist/ technician for cameras. I suggest that you should go to registered repair shop or to the store where you bought that camera they will fix it for you. Good Luck.

Jan 21, 2008 | Casio Exilim EX-S500 Digital Camera

2 Answers

Disc Error

the c:13:01 is the error code. I was researching this same thing on my camera. It 'magically' fixes itself after anywhere from 1 minute (turn off, count to 20 and turn back on)to 1 month later. This time, I lost photo-ops with my kids and their cousins. Apparently, this is a loose connector - see link- and you can fix it by 1) smacking your camera around a little (no joke, this knocks the connector back, for a little while or 2) sending it to Sony for repair (about $350) or 3) follow this guy's suggestions and fix yourself. I haven't lost any actual photos, except the first time when this happened. Since then, I've put the CD in the computer and I've been able to pull off the pics. Can't use the CD again though, even if it's not full. The camera must mark the CD somehow to avoid overlaying photos(?). Anyway, here's the link and good luck :)

Oct 21, 2007 | Sony Mavica MVC-CD200 Digital Camera

Not finding what you are looking for?
Panasonic Lumix DMC-FZ20 Digital Camera Logo

185 people viewed this question

Ask a Question

Usually answered in minutes!

Top Panasonic Digital Cameras Experts


Level 2 Expert

115 Answers


Level 1 Expert

36 Answers


Level 2 Expert

68 Answers

Are you a Panasonic Digital Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides