Hi. I set my hot stonewear from my cooker in the snow thinking it was cool enough, obviously not, when I went to pick it up the bottom fell off. How can I get a new insert and how much is it, maybe I'd be better off buying a new cooker ??
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you may not be able to find new replacement black rubber pods.
Instead, get a hot glue gun and make new ones.
Make sure you:
1. Insert a small amount of hot glue in the holes where the original pods where. Then use an even amount of hot glue to make'em all even (+- same size as original ones)
2. Let cool hot glue for minimum 5-10 minutes or you may burn your fingers, or it may not be solid enough to stand the weight of you cooker pot. :-)
Rival cookers are now crock-pot.com. The parts page for your model shows no parts available, but there's a "contact us" link. You can try that and see if they can recommend a replacement handle from another model that might work.
When a friend's cooker needed a new handle, I went to Home Depot and picked up a plain wooden drawer pull and a flat rubber washer (plumbing department). The original handle has a curve to fit the lit, so I used a wood rasp to put a little curve on the bottom of the knob. Then I put the rubber washer under the knob and tightened the screw snugly. That was nearly two years ago and it's still going. So if you can't find the exact knob you can try rolling your own.
Generally, with enough heat and good insulation, water will boil. Boiling is caused by non-uniform heating - some spots are hotter. My wife's slow cooker boils even on the low setting -slowly, but it boils. Our rice cooker never used to boil until I burned tomato rice in it (OOPs). Don't make tomato rice in a rice cooker.
Im mad....my handles melt off... I think they should have recalled them, I was carry it by the handles when they fell off becouse it got hot.. I had it on low for about 4 hours and I drop my food that was in it all day... noot happy... Help....email me...email@example.com
sounds like that cooker was made by the same people that make them for rival . if you google "rival plastic broken " you will find list and lists if people that have had the same thing happen , some have been burned real bad ....any claim you would have would be with euro-pro . they are more of an importer and clearing house for cheep made in china appliances then a appliance maker that might care what there customers realy think of them ....i own a protector silex and the handles are the same and there cracked ,i just dont pick it up when its full . but i agree there should be a recall . but there is none ....... good luck ......... if this answer helped please rate it a 3 or 4 this high rateing will keep me in the paid answer department thank you
There are two ways of replacing this product. Either call the number that "hmhmh" gave which is 888-293-3343. Or to make it easier bring it to WalMart.
I think it's easier to replace it at Walmart..because if you deal wth the dealer you're going to pay for shipping. No..you don't have to send the whole pot back. You're just going to need to cut off the the plug and mail it in.
So that is why I think it makes more since to bring it to Wally. It's easier and free. I went to the customer service and told them about the 2005 recall. I had no recipt and the crocpot for sure looked used. They told me that I could pick any of them out that are $30 or less.
So now I have a brand new machine. WooHoo!!
Good luck all
PS/If you DO decide to go with the dealer..then mke sure you have the model and serial number (which are both under the pot).
Yes, it's not unusual for the outside to be too hot to touch. A slow cooker won't get as hot as a bare burner on the stove, but it still gets hot enough to cook meat. The outside has a bit of insulation, but it still may get hot enough to cause pain, melt a bread bag, etc. Be sure and place it where no one will accidentally touch it.