Question about Creative Labs ZEN Vision:M Digital Media Player
Hello. I've had my Zen for more than a year. I was using it one day and I noticed that half of my Artists were deleted. I plug it into one of my USB ports and it just continues to say "MTP Device Located". I tried rebooting my computer. That did nothing. Then I finally looked on this site. Everything was working fine all up until I had to run the Firmware update.
Basically, I go to Reload Fireware via the Recovery Mode. It tells me "Update Firmware now!" for less than a second. Then it goes to the Recovery Mode screen again. I try to plug it into my computer as fast as I can but it does nothing. Is there any possible way I can fix this problem?
I suggest that you format your hard drive.
You do this by holding the power switch in the on position and pressing the reset button. This will give you the option to reset, reload firmware, format hard drive etc.
Format the hard drive, ensure that you are running windows media player 10 also. If you have upgraded to 11 this may have caused your problem.
Once you have formatted the hard drive and confirmed the correct version of Windows Media Player, I suggest that you update the firmware as well.
Posted on Feb 01, 2008
To upgrade firmware you have to do it from the pc.
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.
By the way, before updating the firmware, let the battery have a full charge, ok?
Posted on Jan 29, 2008
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