Question about Logitech (980158) Headset

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No sound,no working mic...not even showing on my voice tab in control panel

No sound, no mic working, not listed on the voice tab in control panel, cant remember if it came with a disk but i think i need a walk through of how to check if its being recognized and if not how do i get my pc to do that and then to get the thing working again if possible, pleeeeeease help me :0) <3

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  • Anonymous Apr 12, 2009

    brand new, plugged it in, NO SOUND

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No sound,no working mic...not even showing on my...

Posted on Dec 08, 2008

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Hi there,
Just a couple of questions that might help you solve your problem..
- Have you already installed the sound driver of your motherboard/sound card?
- Have you properly inserted the right color/jack of your headset to the computer?
- Have you check the volume control of the headset whether it is in mute or full volume?

If you have tried the above questions then you might have a defective headset.

To test if it is working, try playing some music & the sound recorder for you mic.

benson
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Posted on Jan 29, 2008

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1 Answer

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In Microsoft XP...
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How to turn-on/function mic in my acer aspire one pc notebook?


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Voice (tab)
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1 Answer

Mic dont work


luis_antonio, did you try to set your mic up from within windows?
Do this, open control panel, than open sound and audio devices. Click on the voice tab, click on the test hardware button.
Follow the on-screen instructions. Do you have mic?
There is no direct connection to the board. There is a connection for a front mounted case sound & mic connector if your case has this feature but chances are if your mic does not work connected to the rear of the board it will also not work with the front connector/jack.
Let’s check two other places first. While having opened the sound and audio devices window, click once again on the Voice tab if not already opened. Notice the Default device, (the name of the device). Click the Audio tab listed there is a Default device, (name of device). They should be named the same. Click cancel to close that window. Than open the system icon. System Properties will open. Click the hardware tab, than click the device manager button. Scroll down the list to Sound, video and game controller. Click the + sign & all the audio devices will open for you to see. Do you see a yellow ! point? If yes your sound device software needs to be re-installed. If no & you see a device named ADI AD1986A SoundMAX or AC97, than your current sound device is setup correctly. This device name above should match what you saw while in control panel's sound and audio devices. If after doing another reinstall & running the setup for mic through windows control panel still fails than the integrated sound chip on the motherboard is defective. If your board is under Asus three year warranty, return for a replacement board. If your warranty has timed out, than buy a PCI sound card & install onto a opened PCI slot.

Good Luck!
Have more questions? Feel free to ask.

Mike

Mar 17, 2008 | Intel Motherboard

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