Hello, the 2wire single port dsl line filter just stopped working. The Ntwk light doesn't come on (and cannot access DSL) and then the power light went out. I have tried the adapter in other jacks, with the same results. Is this a common problem?
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Re: 2WIRE Single Port DSL Line Filter
I think when you purchased the 2wire modem it usually comes along with 3 sets of single port dsl line filters, try out those other filters see which one works. if the local network light doesn't come on, (are you using 2wire 1000 series?), check the network adapters in your computer, this usually happens when you are using lower versions of OS. try the power outlet in the kitchen / bathroom, if power light doesn't come on, push the reset button for 30 secs. if power light is still off or red, then you may need to replace the modem (check if it's still under warranty, if not you will need to buy a new one.) also you should be using the same power adapter that came with the modem, check the specs. sometimes if the modem is more or less than 3 years old, they could get defective especially if it's often affected by sudden power surges.
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Follow this steps
1. Connect the provided power adapter from the gateway's POWER port to an electrical outlet. The POWER light on the front of the gateway should be green.
2. Connect the provided gray phone cable from the gateway's PHONE LINE port to the DSL filter jack
3. Connect the yellow Ethernet cable provided with the gateway from the LOCAL ETHERNET port on the gateway to your computer's Ethernet port
With your computer completely started, verify the POWER and ETHERNET indicator lights on the front of the 2Wire gateway are green. If they are not, see "Understanding the Indicator Lights" on page 15. The INTERNET indicator light will not turn green until the gateway software has been installed and an Internet connection has been established.
It's possible that the filter could be defective, and it's possible that the telephone line could be interfering with the dsl or signal. Once you have established a good connection, and you now have a green dsl light, you can update the username and password by launching into your modem with the following ip address: 192.168.1.254. Type this on the address bar of your internet explorer. Once you're inside the modem, click on Broadband Link and click Advanced Settings. Update the username and password that which could be you're email address with AT&T and Network password which is provided by your ISP as well. That should get you connected .
You can actually try accessing the interface of your gateway and put it on DMZ mode. That way it will open the ports on your gateway to ensure passage of all data from your gateway to all your computers even when the dsl is on. But make sure tat you have security software installed on all your computer workstations bec. putting your 2WIRE gateway on DMZ mode will expose your connection.
Hi. I will not repeat the check the phone line and resetting comments as it's now redundant.
I always have a spare modem as a line tester.
I've seen several 2700HG-B 2wire modem/routers burn out and every single time it's the DSL signal or modem portion that is burnt out. Even if you have two or three phone line surge protectors these 2700s are prone to shorting out unless you have a direct signal splitter DSL setup.
Here are a few things you can try to confirm if the 2700 is no longer functional on the DSL signal light problem.
#1: Turn on (plug in) your 2700 without the phone line plugged in and wait. If the DSL starts flashing red then there is a hardware problem in the modem/router.
#2: Plug the phone line into the 2700 while the dsl light is flashing red. It might take about 3 seconds however it should start to flash green and let it flash for about (usually) three minutes. If it turns red then the 2700 is indeed damaged.
#3: If you can enter into your modem using the http://2wire... and check the connection status. The first two status lines should read attempting to connect and no connection.