Question about 2wire Single Port DSL Line Filter (21869)

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2WIRE Single Port DSL Line Filter

Hello, the 2wire single port dsl line filter just stopped working. The Ntwk light doesn't come on (and cannot access DSL) and then the power light went out. I have tried the adapter in other jacks, with the same results. Is this a common problem?

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  • Anonymous Aug 05, 2008

    I couldn't connect to the internet, when I looked the upper red light was on. So I turned the power off and now no lights will come on. I tried several other outlets in the house, same results. Do I replace the AC adapter or the entire modem?

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I think when you purchased the 2wire modem it usually comes along with 3 sets of single port dsl line filters, try out those other filters see which one works. if the local network light doesn't come on, (are you using 2wire 1000 series?), check the network adapters in your computer, this usually happens when you are using lower versions of OS. try the power outlet in the kitchen / bathroom, if power light doesn't come on, push the reset button for 30 secs. if power light is still off or red, then you may need to replace the modem (check if it's still under warranty, if not you will need to buy a new one.) also you should be using the same power adapter that came with the modem, check the specs. sometimes if the modem is more or less than 3 years old, they could get defective especially if it's often affected by sudden power surges.

Posted on Apr 02, 2008

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Posted on Jan 02, 2017

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Hi. I will not repeat the check the phone line and resetting comments as it's now redundant.

I always have a spare modem as a line tester.

I've seen several 2700HG-B 2wire modem/routers burn out and every single time it's the DSL signal or modem portion that is burnt out. Even if you have two or three phone line surge protectors these 2700s are prone to shorting out unless you have a direct signal splitter DSL setup.

Here are a few things you can try to confirm if the 2700 is no longer functional on the DSL signal light problem.

#1: Turn on (plug in) your 2700 without the phone line plugged in and wait. If the DSL starts flashing red then there is a hardware problem in the modem/router.

#2: Plug the phone line into the 2700 while the dsl light is flashing red. It might take about 3 seconds however it should start to flash green and let it flash for about (usually) three minutes. If it turns red then the 2700 is indeed damaged.

#3: If you can enter into your modem using the http://2wire... and check the connection status. The first two status lines should read attempting to connect and no connection.


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