Question about Brother Multi-Function Center MFC-240C All-In-One InkJet Printer

1 Answer

New ink cartridge istallation: Brother MFC-240

Machine quit printing in black. Replaced cartridge. Get message: "Install black? 1. yes, 2. no." Answer: "yes". Response: "No cartridge; open cover and reinstall ink cartridge."

Still shows "no cartridge", after repeated attempts.

Can you help? (Machine is about six months old).

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  • 8 more comments 
  • natcat Feb 05, 2008

    I have the same problem and have used the proper ink cartridge. What do I do now?

  • Anonymous Feb 06, 2008

    same problem.. already wasted three ink cartridges at $20 a pop.

  • Anonymous Feb 12, 2008

    I have a Brother 3240 with the magenta cartridge doing the same thing. I keep pulling it out and reinstalling it and it still says no cartridge. I do not use generic cartridges.

  • Anonymous Feb 15, 2008

    Yes we do have the very similar problem. need a solution on the same at the earliest. At least need a telephone number of a service center number in mumbai, India

    Thanks and Regards.

  • Anonymous Mar 17, 2008

    I have a new printer and anytime that i put the ink a just get the message that the printer have no ink,pls how i fixe this because this is the second printer that i did buy and i get the same result whem i try to install the ink.

  • mboorum Sep 02, 2008

    I have installed ink and it keeps saying no cartridge, i have redone it several times. How can I correct this problem.

  • dkeasal Nov 02, 2008

    Exactly the same problem, and the machine has never had anything but Brother ink cartidges.

  • Anonymous Nov 05, 2008

    copier is rarely used says need new cartridge even when i replace it 1yes 2no piece of junk ...the canoni have always works

  • Anonymous Mar 29, 2014

    How do I replace the ink cartridge. There seems to be no opening .. cannot find old cartridge

  • Anonymous Mar 31, 2014

    how to fix ink cover open

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  • Master
  • 832 Answers

I guess you d used generic ink carts?!
If yes, the cart holder needs replacement due to ink that has stained the led control. The ink has made a short circuit. The error can only be deleted by replacing the whole cart holder!

Posted on Jan 28, 2008

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1 Answer

Near empty black is displayed even with new black cartridge


If you replaced an ink cartridge while Near Empty was displayed on the LCD, the LCD may ask you to verify that it was
a brand new one. Example: Did You Change Blck? 1.Yes 2.No. For each new cartridge you installed, press 1 on the dial
pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, please be sure to select 2.
WARNING
If ink gets in your eyes, irrigate them with water immediately and call a doctor if you are concerned.
If you wait until Ink Empty message is displayed on the LCD, the machine will automatically reset the ink dot counter.
If the Install message is on the display after you have installed ink cartridges, check that the ink cartridges are
installed properly.

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WHILE TEST PRINT CYAN INK NOT SHOWING WHAT SHOULD I DO SIR


This issue will only occur if an ink cartridge(s) is or was installed inthe wrong position (slot) in the machine. When a cartridge is installed, the ink tube system is filled with the ink from the cartridges, to prepare the machine for printing. If the cartridge is inthe wrong position the tube will fill with the wrong color.


NOTE: If you just installed or replaced the ink cartridges and your printed documents are missing colors please refer to the solution - I just installed or replaced my ink cartridge and my printed documents aremissing colors. What can I do? Blank


To resolve this issue you will need to clean the print head.


NOTE: It may require 10 to 15 cleanings to clean the ink tubes and print head. During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to completethe cleaning process.


1. First verify the position of the ink cartridges:


a. Open the ink cartridge cover and check to make sure the ink cartridges are in the correct order.


b. Starting from the left side, the correct order is Black, Yellow, Cyan(blue), and Magenta (red).


- If the ink cartridges are installed in the correct order, close the ink cartridge cover and continue to STEP 2.


- If the ink cartridges are not in the correct order, remove the ink cartridges that are installed in the wrong position by pressing down on the release lever(s), located above the ink cartridge and remove the cartridge(s) from the machine.


Next, reinstall the ink cartridge(s) in the correct position in the machine by gently pushing the cartridge in until it clicks.


When all the cartridges are installed, close the ink cartridge cover.


2. After closing the ink cartridge cover, the LCD will prompt - Did youchange XXXX (XXXX = the color) This message will be displayed for ink cartridge that was removed. Press the - (Minus Key for No). This willkeep accurate data of how much ink is left in the cartridge.


1. Press the INK key.


2. Press OK to select Test Print.


3. Press OK to select Print Quality.


4. Press the COLOR START key.


5. Review the Check Sheet. The colors on the Check Sheet should be in a specific order: Black, yellow, Cyan (Blue) and Magenta (red).


a If the colors on the Check Sheet are in the correct order and are notmissing any dashes, press + (Plus Key for Yes) on the key pad and continue to STEP 7.


b If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - (Minus Key for No) on the key panel and continueto STEP 6.


6. The machine will need to perform cleanings to flush out the incorrectcolor or dried ink from the ink tubes and print head.


a. The LCD will ask you BLACK OK. If black is fully printed and is the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).


b. The LCD will ask you COLOR OK. If any of the 3 colors (yellow, cyan (blue), and magenta (red) are fully printed and are the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).


c. The LCD will say START CLEANING + for YES and - for NO. Press + for YES to start cleaning. The machine will go through a cleaning cycle that will take approximately one to two minutes.


d. After the cleaning is completed, the LCD will say PRESS START. Pressthe BLACK START key. This will print out the print quality check sheet again for you to check and see if your print quality issue has been resolved or not


NOTE: If you wait 1 minute after the cleaning cycle is completed, the display will return to date and time. You will need to go back to STEP 3 to print the Print Quality Check Sheet again.


e. If the ink color order is correct and all of the dashes are present, press + on the key pad to select YES and continue to STEP 7.


If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - key to select NO. Repeat the cleaning process byfollowing STEPS 6a through 6d. You may have to perform this procedure up to 15 times in order to clean the ink tubes and print head


NOTE: During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to complete the cleaning process.


7. Test by printing the document that had the reported problem (wrong color printing).

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1 Answer

I just installed new ink cartridges. Getting an error code 1270 when i install the color cartridge


ower off the All-In-One and remove the power adapter (brick) from the back of the unit. Wait 20 seconds, reinsert the adapter, and power the unit on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved. 2
Reset the All-In-One's factory defaults (click here for instructions).
Did the error message return?
Yes: Continue to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.
Checking the Cartridges
NOTE: The embedded links lead to specific troubleshooting documents.
Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3
Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
Does the error message reappear?
Yes: Skip to Contacting Lexmark below. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4. 4
Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts
(click here for instructions). Continue to step 5. 5
Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then on again.
Does the error message reappear?
Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Continue to step 6. 6
Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then on again.
Does the error message reappear?
Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved

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On an HP PSC 950, I'm getting a repeated "Press Enter to Align Cartridges" message when I try to copy. Got a response from a previous expert that wasn't even applicable to this model, and no response...


hello, the reason your printer is constantly trying to align cartridges, is it did not complete the alignment, machine must complete alignment, so this message will go away, this machine requires all #15 black ink cartridge and #78 color ink cartridge, it requires the color ink to be working since it uses either yellow or magenta ink for calibration,also black ink has to working for this to work. now if the ink cartridges are known good ink or printing ink cartridges, then the problem maybe the sensor that detects the color when it prints, you may try with a soft wet or damp paper towel, when cover is open as if you are replacing the inks, unplug printer from power, move carraige to left alittle bit more, on the right hand side of carraige, you might see a black piece of plastic, behind that is the sensor, use the wet towel and wipe the bottom part of carraige and sensor, do this several times. now go ahead and close machine and power up, see if machine will pickup paper, print the calibration page. if all is working it should pass.

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Streaks through the printed page


Description of Problem 100000013725
The ink is leaking out of the cartridge or ink leaked inside my machine.what should I do?

Description of Solution 200000017618
Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorizedthird party ink and/or cartridges.

If the ink cartridge is new and has not been installed into the machine, please do not install the ink cartridge. Place the ink cartridge back into the ink cartridge packaging and call the Brother Customer Service Department at 1-800-284-4329 for assistance.

If the ink cartridge has been installed into the machine and ink has leaked inside the machine, do not remove the ink cartridge from the machine.

Please contact Brother Customer Service at 1-877-Brother (1-877-276-8437) Monday through Friday, 9:00am - 7:00pm EST, excluding holidays.

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1 Answer

I have a Brother MFC-620CN just changed the ink cartridges but the printer still says ink is empty and won't print


Hi
I have looked it up for you and what I found is.


Title:
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
Description: This is typically caused by an incorrect selection made during the LCD prompting after a cartridge is replaced. When an ink cartridge(s) is replaced, the LCD will ask, "Have you removed Blck? 1 Yes 2 No". This question will be asked for ALL 4 colors in sequence, regardless if the color was replaced. If "1 Yes" is NOT selected for the color(s) that was replaced, the LCD will return to "Ink Empty". Do the following to clear the message:



  1. Pull the scanner cover release lever located below the control panel and lift the top cover.
6e8a1a6.jpg
  1. After 15 seconds, re-close the top cover and then re-close the control panel cover.

  2. The LCD will then display Have you removed Blck? 1 Yes 2 No.
    The LCD will display this question for ALL 4 colors (not just the ones replaced). BE SURE to select 1 YES for each ink cartridge that was replaced.
    If 1 Yes is selected, the LCD will then display Change to new (color)? 1 Yes 2 No. Again, BE SURE to select 1 YES.
Note "Change to new (color)?" will only appear if 1 Yes is selected for "Have you removed (color)?" If 2 NO is selected for the "removed" question, the LCD will then move on to the question for the next color.



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1 Answer

Error 1203.consult user guide .write on my printer screen.and i nothing can to do.thanks for help


Hi,
Overview

The 1203 error message is caused by either a communication failure between one of the printheads (cartridges) and the All-In-One (AIO), or by a short in one of the printheads. The procedures below will help you to resolve this issue.

Troubleshooting a Communication Error between the Cartridge and the Printer

NOTE: The embedded links in the table lead to specific troubleshooting documents.
Step Action
1
Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply and power the AIO on.

Did the error message return?

Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2 Open the top cover of the AIO and remove both cartridges from the AIO.

3
Power off the AIO and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply and power the AIO on.

Did the error message return?

Yes: There is a hardware problem with the printer. Continue to Contacting Lexmark.
No: Continue to Step 4
4
Power off the AIO and remove the power supply from the back of the unit. Reinsert the power supply, and power the AIO on. Open the top cover of the AIO and insert the color cartridge. Close the top cover.

Did the error message return?

Yes: Continue to Cleaning the Cartridge Contacts, then repeat step 4. If you have already tried cleaning the contacts, continue to Defective Cartridge Test.
No: Continue to step 5.

5
Power off the AIO and remove the power supply from the back of the unit. Reinsert the power supply, and power the AIO on. Open the top cover of the AIO and insert the black/photo cartridge. Close the top cover.

Did the error message return?

Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 5. If you have already tried cleaning the contacts, skip to Defective Cartridge Test.
No: Print a test page. If the test page prints, the error is resolved.


Cleaning the Cartridge Contacts

NOTE: The embedded links in the table lead to specific troubleshooting documents.Step Action
1 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.
2 Remove the cartridges. Clean the cartridge contacts and the AIO carrier contacts .check the link for cleaning http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:590:0:0&framed=&docid=ENUS24064&relevance=0



Defective Cartridge Check

To test the cartridge, replace it with either a new cartridge or a known good cartridge from another printer of this type. If the error message persists, proceed to Contacting Lexmark.

Please rate my response!!

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1 Answer

I have replaced all the ink cartridges and my printer says "no cartridge, open scanner cover"


It is probably best to replace cartridges individually as necessary. Let me explain. The printer display will tell you when a cartridge is "xx near empty" and when "xx empty" (where xx is the cartridge color).

1) Near Empty - you can continue to print. This message is to remind you to get a new "xx" cartridge and have it on hand.

Replacing the cartridge when "Near empty" will cause the machine to report "xx Empty" when it is not. It will not register that you have replaced it at "Near empty." Wait to replace the cartridge when you get the "xx empty" message.

2) XX Empty - you may not be able to continue printing. Replace cartridge "xx" now per your manual.

If you have replaced or reseated more than one cartridge, and you get the "no cartridge" error, you need to find out which one the machine "thinks" is problematic:

1) With the scanner cover open and locked in the "Up" position, the message may change to "Change cartridge, install xx" (xx refers to the color )

2) After changing the suspected cartridge and closing the scanner cover, be sure to notice the display. It will say, "Changed XX? 1. Yes 2. No" Press 1.

If all this explanation does not work, keep it in mind for next time. Brother says to unplug the machine for at least 10 seconds, then plug it in again. If the display shows the date and time, problem solved. If not, you may need to contact brother support.

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