Printhead is not recognizing the ink cartridges

PDF]Cleaning the printheads - Lexmark

www.lexmark.com/publications/pdfs/lexmarkj110/.../clean.pdf
LexmarkThe carrier moves to the load position at the center of the printer. 6 Raise the ... If this does not solve the problem, a printhead may be plugged with dried ink.

Lexmark ink cartridges with print-head, not recognized ...

? 6:48
https://www.youtube.com/watch?v=v2wMm4uMWpg
Sep 16, 2013 - Uploaded by PrintingExperience123
Lexmark ink cartridges with print-head, not recognized, missing, damage, chip problem, .... The error reappears when you try to use the printe

HI,

Can you please give me the exact error message?

HP88 CARTRIDGE RECOGNITION FAILURES/CAUSES:

The failure to recognize an ink cartridge(s) could either be a possible Cartridge connectivity, PRINTHEAD* connectivity or an end-of-life PRINTHEAD issue.

We suggest you remove all the ink cartridges and thoroughly clean BOTH PRINTHEADS manually along with cartridge chip contact surfaces (located on bottom-rear side of each ink cartridge). Clean all electrical contacts, including those inside the printer which mate to the PRINTHEADS. Reinstall both PRINTHEADS and cartridges and retest. You may refer to HP's 'manual' cleaning procedures here:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=125&prodSeriesId=2511747&prodTypeId=18972&objectID=c00844045

Ensure an "expired ink cartridge" alert state is not causing the issue, refer to this page on how to check & bypass: http://inkjet411.com/?page_id=1384

---- If you observe an "Expired xxxx ink cartridge" alert or message, this error may be bypassed by performing the following:
a. Press and HOLD the Power button.
b. Press Resume button 3 times.
c. Release the Power button

If the cartridge was refilled (i.e. at Costco or Fry's Electronics), following HP 88 cartridge chip replacement and complete cartridge/printhead/printer manual electrical contact cleaning, the cartridge alert message(s) continue, then you may have a damaged PRINTHEAD* (there are two printheads inside the printer) which may require re-priming or replacement depending on problem symptoms.

* The HP 88 ink-series printer models have two electronic PRINTHEADS (each of these electronic devices are responsible for pulling ink from the ink cartridges and then firing the ink droplets onto the paper) - both PRINTHEADS will eventually fail depending on printed content, printer duty cycle (i.e. typically rated for ~41, 500 printed pages depending on image content & frequency of printing). The average inkjet printer can typically be refilled with ~15 to 20 complete sets of ink cartridges over the life of the printhead, after which, either the Yellow/Black and/or Cyan/Magenta printhead will need to be replaced due to internal electrical failure (available at HP.com).

Refer to video on how the HP PRINTHEAD functions: http://inkjet411.com/?page_id=2054
When the PRINTHEAD electronically fails typically the printer will provide an alert message when this happens, but if a printhead has suffered a deprime (i.e. loss of ink/pressure which results in no printing of color), it is possible to recover the system using a 3rd party PRINTHEAD priming tool, such as this one: http://www.inkowl.com/?p=product&product=5035

For advanced HP printer diagnostics or information on ink refilling services, please visit Inkjet411:
http://www.inkjet411.com

I'm assuming that you are probably using Non-Epson Ink Cartridges, because those are what normally cause that problem, with a printer not recognizing an installed ink cartridge. Unfortunately, there is no way to make your Epson Printer use or accept that Non-Epson Ink Cartridge, if it cannot actually recognize it. Its even possible that some Generic or Third-Party brands, may not always be recognized by the newer models of Epson Printers, because of the inexpensive [cheap] and or incompatable Electrical Chips that are mounted on the actual ink cartridge. Sometimes you will even get Error Messages up on your Monitors screen, telling you that you are actually using a Non-Epson Ink Cartridge, or that your printer cannot recognize the cartridge that you installed. Sometimes the Ink Level Indicator, on your Status Monitor, will not show an actual ink level, but may indicate a cartridge error or problem instead. Not all Generic or Third-Party ink & ink cartridges are made the same and none of them actually contain the right formulation of ink, for the Epson Printers [formula is patented by Epson Company]. Some are probably close and seem to be better than others, but some simply can clog-up or even damage the Printhead Assemblies on Epson Printers, or simply won't be accepted at all. Epson Ink Jet Printers are one of the few printers on the market that seem to have so many problems with non-manufactors inks, especially the newer models made in the last couple of years. Its because the Epson Printers use a completely different printhead inking system than most other brands of printers. Most, if not all of the other manufactors, use thermal or bubble jetprint heads and because the other brands use a totally different system, they don't seem to have as many problems using refilled inks or non-manufactor's ink cartridges. Printer manufacters do not make available their ink formulation and in most cases, the formulation is patented. Any difference in the ink formulation can actually cause clogging in the small printhead nozzles or damage other critical components. One individual printhead nozzle is so tiny, that it will not accept a human hair, so you can see why they can get clogged so easily, or even why the nozzles can be so easily damaged...Even if you were actually using a New-Epson Ink Cartridge, its always possible that you got a bad cartridge. At this point, the only thing I can suggest is that you try a different New-Epson Ink Cartridge, or at the very least, a different brand of Non-Epson Ink Cartridges and see if that helps.

remove all cartridges and unplug printer for 5min.place cartridges back and plug in printer.good luck

Follow the instructions below to replace the printheads in the All-in-One product.
Video of replacing the printhead
The following video demonstrates how to replace the cartridges and the printhead. You do not necessarily need to replace the cartridges. Simply refer to the video for replacing the printhead, and then stop the video.

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You did not say if you were using "New-Epson Ink Cartridges", or actually using "Non-Epson Ink Cartridges" [Generic or Third-Party ink cartridges] in your printer. I'm assuming that you are probably using Non-Epson Ink Cartridges, because those are what normally cause that problem, with a printer not recognizing an installed ink cartridge. Unfortunatly, there is no way to make your Epson Printer use or accept that Non-Epson Ink Cartridge, if it cannot actually recognize it. Its even possible that some Generic or Third-Party brands, may not always be recognized by the newer models of Epson Printers, because of the inexpensive [cheap] and or incompatable Electrical Chips that are mounted on the actual ink cartridge. Sometimes you will even get Error Messages up on your Monitors screen, telling you that you are actually using a Non-Epson Ink Cartridge, or that your printer cannot recognize the cartridge that you installed. Sometimes the Ink Level Indicator, on your Status Monitor, will not show an actual ink level, but may indicate a cartridge error or problem instead. Not all Generic or Third-Party ink & ink cartridges are made the same and none of them actually contain the right formulation of ink, for the Epson Printers [formula is patented by Epson Company]. Some are probably close and seem to be better than others, but some simply can clog-up or even damage the Printhead Assemblies on Epson Printers, or simply won't be accepted at all. Epson Ink Jet Printers are one of the few printers on the market that seem to have so many problems with non-manufactors inks, especially the newer models made in the last couple of years. Its because the Epson Printers use a completely different printhead inking system than most other brands of printers. Most, if not all of the other manufactors, use thermal or bubble jetprint heads and because the other brands use a totally different system, they don't seem to have as many problems using refilled inks or non-manufactor's ink cartridges. Printer manufacters do not make available their ink formulation and in most cases, the formulation is patented. Any difference in the ink formulation can actually cause clogging in the small printhead nozzles or damage other critical components. One individual printhead nozzle is so tiny, that it will not accept a human hair, so you can see why they can get clogged so easily, or even why the nozzles can be so easily damaged...Even if you were actually using a New-Epson Ink Cartridge, its always possible that you got a bad cartridge. At this point, the only thing I can suggest is that you try a different New-Epson Ink Cartridge, or at the very least, a different brand of Non-Epson Ink Cartridges and see if that helps...Good Luck!

Hi,

To my knowledge, only two (2) possible corrective actions:

• clean the gold contacts of both the cartridge and the cartridge holder in the printhead; or
• replace the printhead assembly, specifically the logic chip and sensor.
  

In some instances, there are reset procedures that maybe employed to trick the printer back into recognizing the cartridge. However, they are brand/model specific. If you could possibly postback the brand/model of your printer, perhaps we can come up with a procedure.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

I spoke with Canon and they said the PIXMA 620 does not accept refilled cartridges. Occasionally they work without a problem but you should buy a new cartridge each time. I spoke with an authorized Canon repair company and the technician said that the thickness of the ink in the refills is thinner and can ruin the printhead so even if it does recognize the cartridge, refilled cartridges will ruin printhead and are a bad idea. Canon needs to become more ecologically and economically viable if you ask me!