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Xerox C2424 error code 19,003.48 and 07,010.43

The printer cannot print and keeps on bringing up this codes. Xerox said it is printhead and electronics module problem but I bought the printer as second hand and have no service contract with them. I wanted to pay for an engineer to visit me but they said that the printer is still registered on the previous owner's name and until it is changed by the previous owner, that they cannot effect repairs.

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There is a problem eith your printhead.Try to get new printheads
Have you tried lubricating the slider rails, you should do this before replacing anything.

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Posted on Jan 28, 2008


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1 Answer

Xerox c2424 error codes

Drum disconnect. The drum heater is not drawing the expected
power from the supply.
AC power supplied by power sources such as uninterruptible power supplies (UPS's) or DC-to-AC inverter systems, may not supply enough current to properly power up the printer. In these cases, the printer may report printhead jet-stack or reservoir
heater disconnect, drum heater, or preheater errors (37,002.47 thru 37,012.48).If you do not hav a UPS connected then probably it is the drum heater problem

Aug 05, 2014 | Xerox C2424 Copier

2 Answers

Xerox C2424 error code 19,003.48 and 07,010.43

for error code 07,010.43

Access the power switch by opening the Interface Cover on the right side of the machine.
  1. Power OFF the machine. c2424-pwr-sw-arrow.jpg
click on this:
for maintainance

for troubleshooting:

Jan 30, 2008 | Office Equipment & Supplies

1 Answer

Xerox c2424 fault code 37.002.47:33363

you have problem with your printhead!
Printhead jet-stack heater error

Sep 07, 2013 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Flashing message "service needed" code

That is a jet stack heat error.
Most likely problems
Bad Ink Loader
Bad Print Head
Bad Pre heater.

The Left Jetstack is drawing less power than expected. My guess would be a bad printhead.

May 18, 2011 | Xerox C2424 Copier

1 Answer

Xerox c2424 37,002,47:280890

The 37,002 error code is for a defective heater in the printhead 650-4354-00. There is no reset or workaround for this error.
Unfortunately, the part is fairly expensive, but the C2424 is such a workhorse, you may want to repair it.

Whit Item, Inc.

Dec 06, 2010 | Xerox C2424 Copier

1 Answer

C2424: error code 19,993.48:88868

This error is a Printhead error, but in this case is usually more probable to be caused by the Electronics Module.
The Printhead part number is 650-4354-00
The Electronics Module is 119-6427-03
I suspect the actual error code was 19,003.48

Item, Inc.

Oct 03, 2010 | Xerox C2424 Copier

1 Answer


The process motor has stalled while moving the Printhead.

You need to check the wiring to the printhead for proper routing.
Then, remove the printhead and check for ink spills in the tilt and drive gears.
Then, check the gears in the Process gear drive train are correctly aligned, in the coerrect home position, and not damaged.

You might need to replace the Process gearbox.

May 25, 2010 | Xerox C2424 Copier

2 Answers

Xerox c2424 error code

the error code is "printhead stuck in the tilted position or not tilting properly over the CAM, due to problems with the process motor gearbox" the 6375 is your print count, are you under warranty still by xerox?
-Carl, please let me know if this helps.

Jun 20, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Xerox c2424 Printer won't work

34 codes are related to the print head. Print head NVM or the print head itself. Most likely, I would say 95 percent chance of a print head failure.

Mar 01, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

3 Answers

Xerox C2424 problem (11,009:46 and 13,008.47)

The second fault is a result of the faulty electronics module. It is a print head heat related issue.
Question is, is the print head also faulty.
That electronics module is very expensive.
But the 11,009 specifically is a failure of the electronics module.
Have had those codes a couple of times.
Most likely the 50 volt source has failed, that maintains the print head heat.
A Drum Assembly thermal error has occurred. The following troubleshooting procedures apply to these errors:
arrwup.gif 13,008.47 The Drum Heater is too hot

Jan 30, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

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