Question about Canon PIXMA MX310 All-In-One Printer
Just installed new mx310 set up as per manual but every time the phone rings
i get the fax tone when answering call
Canon not only knows, but has updates for it. I'm trying it out now.(crossed fingers)http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx310?pageKeyCode=prdAdvDetail&docId=0901e0248004cd67 WebRepOverall ratingThis site has no rating(not enough votes)
Posted on Feb 11, 2012
All, I too had this problem (not on EVERY call, but enough to be really annoying!). Anyway, I read the postings and tried the RX ID change and was going to try changing the receive mode to network switch - but couldn't figure out how to do so. So, I opened up the manual and BAM right there on p31 was (I hope) the answer. Contrary to the manual's specific instructions, I had connected the MX310 to my phone line via a 'splitter' in the wall phone jack - 1 side to my printer, 1 to my office phone. (In my defense, this was the arrangement I used for my previous printer, so when it crapped out, I just plugged the new one in where the old one was.) Anyway, I removed the splitter and just plugged the MX310 in the wall and moved my office phone to the 'phone' jack in the back of the MX310. I *believe* this is going to do the trick!
Posted on Dec 10, 2009
Solution by spud:
the figure 1.030 on the PTT report is the firmware version. if you upgrade to version 1.040 this figure will appear on the top of the report page! try the new firmware.
Posted on Aug 09, 2008
I have no idea but I think the easiest solution should be to get a distinctive ring for fax and for phone on your line. I beleive the machine is then able to automatically decide whether to pick up or allow the phone line to receive message based on the ring. in that case, I beleive the fax number of rings should be lower than the phone and the priority should be fax. Now...this is based on common sense and not on any knowledge of this product. So for othose frustrated ones.... please forgive me. I am just beginning to troubleshoot mine, so i may be joining your ranks soon. Ciao
Posted on Jul 28, 2008
Posted on Jun 25, 2008
Ok, I think I have found a solution.
I have read all the posts on the net and with no success I decided to go againts the grain.
After I set all data to default:
Set printer to "Fax priority mode" and set Ring count up to enough that you have time to pick up.
It rings the amount of rings you set it to and then makes a beep sound in the caller's side. It then continues to ring on the printer and asks you to press stop if you want to use handset.
I am still testing this.
Posted on May 28, 2008
CAN SOMEONE GIVE ME ADVICE ON THE POSTING DATED APRIL 14, 2008
Posted on Apr 14, 2008
Hey Everyone I have one phone line for the MX310 and it used for phone and fax.
I want the machine to detect if its a fax or telephone line, the answer machine picks up and is set to 4 rings..
well if i follow everyone's advice and set the fax ringer to 5 rings, it seems as though the fax machine isn't picking up the fax if it is a fax being sent. there isn't that ringer sound usually heard from Mx310 for receipt of a fax???
And the voice mail is a service provided by my telephone company so it seems like the machine just thinks things are taken care of??
When in fact I want the machine function fax to kick in after the voice mail is done.
Posted on Apr 14, 2008
i've contacted canon because of the problem that the fax interrupts every incomming phone call. this solution worked for me
First of all you need to turn of rx remote sometimes it works by only changing the number, i decided to shut it off. second i switched man/auto switch on so that the fax can decide if its a phone call or a fax. if you work with an answering machine you set the number of rings of the fax one time higher so that your anwering machine can pick up the phone. You should set the fax to tel priority. after that i still had a problem which was due to the telephone that was hooked up at the fax. It disturped everything because the caller heard a sizzling sound and sometimes a beeping (line is used) solved by another phone.
the rest of the settings are standard.
recommandation:canon USA support site: solves a lot of problems
Now the fax is working very well it doesn't interrupt, manually and automatically receives fax and my anwering machine works too
hope that i helped you
Posted on Apr 01, 2008
Have had same problem, ie. incoming calls cutting out (with fax tone) after approx 15 seconds - with Tel Priority mode set.
I think I've finally managed to fix it after much frustration....
The Ring Tones number on the fax machine needs to be set to something higher than the number of rings on the answering machine.
For example, I've set answering machine to 4 rings before picking up, and Ring Tones on the Canon MX310 to 5 rings. (Menu, Fax Settings, Rx Settings, Ring Count).
Hope that helps!
Posted on Mar 30, 2008
I posted on Feb 22, 2008 that I had installed a replacement unit and that all is well. WRONG! The fax again answered the phone today and it seems that I'm experiencing the same problem as before. Sorry for giving you hope in correcting the problem.
Posted on Feb 23, 2008
I contacted Canon and spoke to three different tech guys. Finally they said that they would replace my unit with a refurbished unit that had been updated. The tech perosn said that the software must have a "glitch". New unit installed for one week and so far no problems.
Posted on Feb 22, 2008
This seems to be a problem more with cable digital phone lines. I have the same issue... driving me nuts. I will keep looking for a solution and post again if I find something.
Posted on Feb 05, 2008
Hi Guy's, Now I run a small PC repair business here in Australia now what I am about to say may or may not help in your country but here in Australia it does.
Ok my Clients Mx310 cuts out when he is on the phone (voice) after I tried all possible trouble shooting I bit the bullet and rang Canon (Australia)
Canon informed me that there is a phoneware issue and needs to be upgraded. This is how you can tell weather you need the upgrade.
1. Push Scan button then #
2. put in this code 9768 #
Now this will generate a print report, let it printout .
The page will have a heading PTT PARAMETER.
On the far left margin you will have a figure in my case it was 1.030 now that is the frequency for the line so the fax knows what it is doing etc etc.
The figure (Frequency) should be 1.040 or greater, You have to take the unit to a canon Tech so they can do the upgrade via the units USB port, and no as far as i can tell there is no other way round it ie firmware etc.
For me who lives in a Rural town my canon dealer is 120 Km away.
Now just to add the Canon MX700 should have a figure of 1.080 or greater.
I hope this makes sense and I hope it helps as I said should in Australia as for other Countries really unsure.
Posted on Jun 18, 2008
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