Question about Marantz SR-7200 Receiver

2 Answers

Marantz support question

I've had my Marantz 7200 in a repair shop over 5 months and they have been unable to fix it. They now want to send it to Marantz for repair (my cost obviously).

I was told $55 for Marantz to evaluate and provide an estimate. If I approve that, it will cost $120 flat rate for labor (the $55 initially paid is applied to that amount) plus parts and all shipping costs. Does this sound typical of Marantz repairs?

The repair shop changed a few parts on the Digital Signal Processing board but none of the changes fixed the problem. In short, I have distortion out my left channel, and it is most noticeable with Source Direct=ON using any digital source (dig coax, optical, etc). You can hear the distortion in headphones, speakers, etc. Hook up one speaker and alternate switching it into the left and right speaker outputs makes it easy to hear the distortion.

Finally, does Marantz replace these DSP boards or fix them, and does it sound like a fix like this would cost me an arm and a leg? If it cost over $225 total for a Marantz repair I would be hesitant to get the unit fixed.

Thanks
Dave

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  • rustymutt Jan 31, 2008

    I can understand how this is difficult... Can anyone provide feedback regarding what to expect from Marantz support, or what I should anticipate regarding overall costs from them?

    Thanks

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2 Answers

Hi I had my SR7200 in the shop also. The 1st time they said that they couldn't find anything wrong with it. I brought it home and had the same problem. Brought it back and they had it for about 1 month and finally called and said that they talked with Marantz and the DSP needed to be replaced. They said that they would have to send it to Mararntz and it would cost about $150

Posted on Feb 28, 2008

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  • Master
  • 579 Answers

This is the problem with computerized stereo's. The old analog stuff we could fix forever, but many of these digital problems, only the maker has the tools to repair. Feel fortunate that yours will even offer you support, even though expensive.
Good luck.

Posted on Jan 28, 2008

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