Question about Brother MFC 6800 All-In-One Laser Printer

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Jamming of paper using the Automatic Document Feeder

When we try to make copies from the ADF or send a Fax, the paper gets jammed and will not feed. We have tried cleaning the feeder, dusting it with can duster but nothing seems to work. For now we can't fax but only by faxing from the scanner glass. any solutions?

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  • Anonymous Mar 12, 2014

    I have a old WorkCentre Pro765. I can receive faxes in, however it is not allowing me to send faxes out. It states document jammed, but nothing is jammed

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You may have a really tiny paper jam. You need to open up unit to get access to feeder properly. Use a torch, jams can be so small you can miss them. cheers lilacgerry

Posted on Feb 06, 2008

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Posted on Jan 02, 2017

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Copying 8.5x8.5 original thru document feeder and it doesnt aal print


Most copier has an APS (Auto Paper Selection) as default, 8.5 x8.5 is a square original, I would suggest you manually select the paper tray (e.g. Letter) first (this will temporary disable the APS for this session), then lay it down on the original glass, or ADF (Auto Document Feeder).

If you do not disable APS, you will have paper jamming problem, you do not have 8.5 x8.5 is th paper tray, of course, you may try it feed from the by-pass tray, set the the paper size to 8.5 x8.5 or special size ....... Each manufacturer has a different name for the same function (terminology).

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You should be able to. It sounds like you've got a paper jam in the document feeder. Chances are there was a jam and part of the document (a small peice perhaps) is still lodged in the document feeder unit.

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If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
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  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
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For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
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The feed rollers may be worn out and need to be replaced, you can try cleaning the rollers with some alcohol, this may also make it feed better. but if it starts to act up again it might be time for new rollers.

Hope this is of some help.
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Lift the cover to the ADF (Automatic Document Feeder) and remove any paper debris from the rollers. Also, clean the rollers with a very damp cloth and a dab od dish washing detergent.
Also, check to see that the spring loaded lever is in place.

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