Question about Zenith Z50PX2D 50 in. Plasma HDTV
I was watching tv the other night and heard the pop and then the dreaded black screen. It wasn't bad enough that I almost had a heart attack but to get that gut wrenching feeling that our one year two month old tv was no good. We did not get the extended warranty and hope Zenith won't give us the run around. I wonder why there isn't a major recall on this tv with so many consumers having the same problem. It should be very obvious to Zenith that it is a defect with the manufacturing. It also shouldn't be so difficult to get someone to at least give you a little hope that there is a solution ... (at their expense). I've heard some discouraging stories on this and other sites. What ever happened to the good ol' tvs that would last for several years plus? Ahhhh, technology and disposable electronics.
For now, our tv is sitting in my office like a great big piece of art! Hopefully someone out there can give me some tips on how to approach Zenith tactfully... I don't want to get them pissed off!
My Z50PX2D was just over 2 years old and well out of warranty when the “Pop/Blank Screen” problem struck. However, LG took great care for the situation.
I civilly called LG's customer service (very nice people… all of them). LG’s CS phone number is (877) 543-8325. After a few short phone calls (less than 5 minutes each) over 4 day period, they extended my warranty and it is currently being serviced ($0 out of my pocket).
Here are some tips on the working with LG on the “Pop” issue (this should reduce the number of phone calls needed):
- RULE #1… Be respectful to all of them, everyone I spoke to were extremely nice.
- Have the model number, serial number, date of purchase and original receipt (they will require it faxed) on hand.
- Call LG Customer Service (877) 543-8325
- They will ask how they can help: Tell them what happened to your TV and you want to see if they can extend your TV’s warranty for the “pop” problem.
- They will setup a case:
o Will ask for your information (name, address, phone, model, serial number, date of purchase)
o Will ask what the problem was (IE: watching TV, there was a loud pop from the TV and the screen went out). No need elaborate too much, they know this problem exists.
o Will ask for you to fax the receipt to their fax number (they will provide)
§ Note the case number, your name and phone number on the receipt before faxing.
- Before hanging up, ask them for the case number. This will make it easier for everyone when you call back.
- Give them about 24 hours before calling to verify they received the fax.
o If they have received the fax and applied the notes to the case, they should be able to let you know if they will extend the warranty on that call.
o If the fax was received but not yet added to the ‘Case’, give them one more day.
Hopefully you will have success in having your warranty extended.
Posted on Feb 08, 2008
I own a Zenith 42 in Plasma. I was watching it tonight until it went POP...I cant believe this I just bought this a year ago and hardly ever used it. I have a black screen with Audio. Can anybody tell me if all I need is to fill it up with gas or if I'm better off buying a new one??? I agree Zenith Sucks
Posted on Feb 08, 2008
We just gave up on Zenith and wil NEVER buy anything from them or LG EVER AGAIN. I wish Zenith would just offer to pick it up and throw it away for me......I do not know what to do with it now.
We ended up buying a Panasonic 50" Plasma to replace it. Fry's sells for $1,399.00....So far so good.
Posted on Feb 06, 2008
Oh my..... I never heard anything but praise and value spoken about my TV! IT JUST WENT POP!!!!!! Video is completely gone - it's off warranty. What now a giant doorstop?????
Posted on Feb 06, 2008
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Posted on Jan 02, 2017
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