Question about Bose (321GS) System

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Can't read the disc !!

I had a problem w/. my bose 321 that i bought less than 2 years ago.
It happened lately now everytime i rent a movie and play w/. it
at beginning always fine but when it is in the middle of the movie
it stops and said CAN'T READ THE DISC.
So i tried to clean it w/. the lens disc cleaner
and then play the movie again and it happens again not long after, saying CAN'T RED THE DISC.
And then i tried to play it w/ . my portable dvd player
all the movies had no problem at all. It played fine till the end.
plz help me w/. this anyone !!!

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1 Answer

I replayced dvd cd-rom myself it's very simple repair and it cost me $20.00 for new dvd rom. Don't buy CD-RW but just simple black dvd-rom.
I hope this will get you going again.

Posted on Mar 27, 2008

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1 Answer

Hi i have a bose 321 and when trying to play a movie i get an error message that says cannot read disc. How do i fix?


Your unit has developed a drive problem in most cases. This means either the disc motor or the laser unit is nonfunctional or out of alignment. Not for the faint of heart.

Question: Can you feel or hear the drive motor running during "load" or hear a shuffling or clocking noise? That latter would indicate that the laser is at least looking or the disc.

Question: Will the unit play a CD or accept a cleaning disc? If so, it is generally an alignment problem.

Good luck.

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Unfortunatley no, its not software that reads dual layer discs, its hardware. I sold Bose for 2 years and do not know of any Bose items that will read dual-alyer discs. Dr. Bose has a hard time keeping up with technology sometimes. Other than that, the 321 is a great system!

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if will not read a laser lens cleaning disc , then it will need to be opened up and the laser lens will need to be cleaned manually with the cleaning solution and a cotton tip , but do it easy and dry the lens with the cotton tip
if that don't do it then the laser mechanism will need replacing

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