Question about Epson Stylus CX5000 InkJet Photo Printer

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Scanner Not Recognized

I am unable to get the epson all in in one scanner to work. It prints and copies fine but the scanner is not recognized. The device manager shows a yellow circle with an explanation point with error code 39. I have tried reinstalling, downloading the driver from epson but nothing has worked. Can anyone help?

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You need to remove the yellow question mark on the device manager. Click on the plus sign of the Question mark icon. Right click on the item that will be displayed under the question mark and then uninstall. You need to uninstall the drivers as well. you can doo it on add/remove programs(winxp) or program features (vista). Unplug the USb cable/ Download drivers from support.epson.com and you just need to choose the right driver for your windows version. After Installing the TWAIN driver and Epson scan utility, you need to restart computer. When computer is ready you can plug in the usb cable and open up Epson Scan on your desktop

Posted on Feb 07, 2008

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