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the chargin port for your mp4 player is probably broken, this happend to some of my previous mp3 players as well as phones unfortunately you are going to have to get a new one, but first send it in to the manufacturer this might be a little pricey but worth it
My daughter recently gave me the mp4 player, two things I need help with one: the glass is broke on the screen. Can I replace it and where do I get the replacement or repair.
Two: I have no manual for the operation of it, can I download if from somewhere online?
A Grandmother new to MP4 scene