Question about Singer CE-100 Futura Computerized Sewing Machine

1 Answer

Hoop arm won't slide to start position

While embroidering a pattern my machine stopped and an error message came onto the screen saying the pattern was too large for the hoop. I had just done the same pattern with same measurements on same hoop. Now I can not get the slider arm to move when the machine is turned on, even when trying to do another pattern. The same error message comes up all the time. This did occur just as I had touched the hoop tightening screw to tighten it and a static spark from walking across the carpet jumped from my finger to the screw. Any ideas as to what may have occurred and if damage may have happened to the machine computer interface. My computer works just fine except in the Futura program. Would Re-downloading the original Futura program be a solution? Help!?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 106 Answers
Re: hoop arm won't slide to start position

You can try re-loading the program, it is possible the static spark has corrupted one of the chips if this is the case and the re-loading does not fix the problem then I am afraid you need the services of a sewing machine tech.

Posted on Mar 31, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

Why do I keep getting error C 12 'hoop size is smaller than embroidery data'?

the machine may have a problem with a sensor, if turning it off/on again doesn't clear the machine, you may need to have it checked

Dec 19, 2015 | Sewing Machines

1 Answer

Embroidery arm does not work

Sounds like the embroidery arm belt stop is out of adjustment. Unless you're pretty handy, take the machine and arm to a professional. If you're going to tackle it yourself, get a service manual for the machine.

Mar 21, 2014 | Husqvarna Designer I

1 Answer

Embroidery unit

This can happen, click back to tools option check whether hoops selection is correct. If this is not the problem, off your machine then put on again. If message remain pull out the embroidery carriage & push in again. Hope it can work.
In jam situation, just exit from your embroidery option, fix the jam by moving the embroidery carriage, work on a different design and see if it work. Sometime a design may not work fully.

Sep 29, 2013 | Singer CE-100 Futura Computerized Sewing...

2 Answers

My Husqvarna designer SE embroidery unit keeps giving an error message "install hoop correctly". I've checked everything but can't get around the message. can anybody help ,?

You have probably got the machine set to use a different size hoop. Click on the hoop icon and change it to the size you are using. Hope this helps you.

Aug 04, 2013 | Husqvarna Sewing Machines

1 Answer

I bought a new embroidery unit for my designer 1 when I but it on it makes e terible noise and says to slide of hoop and clear position for i . embroidery position'But it won't go into embroidery...

Don't know for sure what is happening, but you should not put on a hoop until you are actually ready to embroider. The unit goes on while the machine is turned off; turn on the machine; it will make a noise; you should get a pop-up on your screen to Calibrate the unit. Touch this button, and the arm moves into position ready. Load your design and choose the correct hoop then put the hoop and project on the machine. Also be sure that your design will fit in the hoop selected.

Sep 01, 2010 | Husqvarna Designer I

1 Answer

Needle up down moves the embroider

It's okay - it's supposed to do that! The Needle Down button has a different function when you are in Embroidery mode i.e. you have the emb. unit attached.
It moves the emb. arm forward for two reasons: so you can cut top-side jump stitches more easily between colour changes (you touch the button again and the emb. arm returns to under the needle so you can finish the design); and secondly so you can "park" the embroidery unit when you are finished. You can then turn the machine off, remove the emb. unit and replace it in the carry case. If you DON'T do this, the emb. arm is not in the right position to fit into the moulded carry case properly.

The Broken Thread message usually means that it has started the colour, but the thread has been pulled down underneath instead of making nice locked stitches. Hold onto the thread end until the machine has stopped and beeped for you to cut the thread. This usually solves that problem. Sometimes the thread gets pulled out of your hand so just back up the stitches a few and start over, holding the thread more tightly. Don't tug on the thread - just keep a firm grip.

Designer 1s often cut the bobbin thread too short so that it can't make those nice locked stitches when it starts. You need to take off the hoop, open up the bobbin cover and use your stylus, the tip of a pair of scissors, tweezers (whatever is to hand) to pull the bobbin thread out a little. Instead of cutting it on the bobbin thread cutter, just let it hang outside by 1/8" or so. That way you can be sure there is enough bobbin thread available for the stitch to lock. Don't use the scissors button on the machine after every colour change. Sure, it makes for a tidier back of the embroidery with less work for you afterwards, but if it means you are taking the hoop and bobbin cover off after every colour change then it is not worth it in time-saving.
If your machine is doing this - cutting the bobbin thread too short - mention it to your tech. when you machine goes in for its next service. He may be able to tweak the bobbin cutter so it does not cut so close.

Jan 05, 2010 | Husqvarna Designer I

1 Answer

Embroidery arm won't park or go in position on hoop to embroider

You may need to have the embroidery unit serviced. The slide rods in the embroidery unit will get dirty over time and must be cleaned and lubricated. If not, the mechanism can not slide freely and you will be unable to keep the unit calibrated while stitching a design.
You could attempt to disassemble and clean it yourself, but if you bring it to a repair center in pieces or improperly assemble your repair is going to cost a lot more than it will if you go today.

Apr 19, 2009 | Husqvarna Designer I

1 Answer

My embroidery unit does not recognize my hoop size. I am using the 240 x 150 and I have the size selector set to the size. When I try to start my project the screen says to attach correct hoop size. I...

The first thing to check is the software version on your machine. Later versions are far better at recognizing the proper hoop than the earlier versions. The current version is 2.24 . Check this by looking at the bottom, right corner of the welcome screen when the machine is first turned on. The numbers in that corner are your software version.
If you are in the 2's, then adding the latest probably won't change this problem. Make sure that when the hoop is slid into position you do not go beyond the proper position. The release button on the hoop holder should drop down fully. If it is slightly raised, pull the hoop back toward you, without holding down on the button and see if it clicks down farther. If so, I recommend that you press the button just when you start the hoop onto the machine, then release it and as the hoop slides back it will click into the hole. Wiggle the hoop a little and the button should seat fully and then the machine should recognize it. If it still does not recognize the hoop, you may need professional attention.

Apr 08, 2009 | Husqvarna Designer I

1 Answer

Futura ce-200 "parked" in wrong position.

I think you might have damaged the embroidary arm.

Contact these people for some advice.

Gezina sewing machine
(012) 335 0636

Feb 27, 2009 | Singer CE-200 Quantum Futura Computerized...

2 Answers

Singer Quantum Futura CE-200 Problem

My machine did the same thing. I had several frustrated nights ans then it just started to work. Some suggestions that I had was that there may be dust where the units connect. Not sure what I did, but it worked.

Dec 27, 2007 | Singer CE-200 Quantum Futura Computerized...

Not finding what you are looking for?
Singer CE-100 Futura Computerized Sewing Machine Logo

81 people viewed this question

Ask a Question

Usually answered in minutes!

Top Singer Sewing Machines Experts

Bargain Box
Bargain Box

Level 3 Expert

1388 Answers

Cindy Wells

Level 3 Expert

4722 Answers

Mike Cairns
Mike Cairns

Level 3 Expert

3053 Answers

Are you a Singer Sewing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides