Changed the Light Cyan tank and now I get a "Ink System Error" message. I have Un-plugged the printer removed the tanks and powered back up and re-installed per HP support and still receive message. The tanks have always been replaced with HP products, but now I cannot print anything. Cleaned the heads and and selected factory defaults still cannot get message to clear.HELP
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Step 1: Reset the printer CAUTION: Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.
Without turning the power off, remove the power cord from the back of the printer and from the wall socket. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on. Check the printer for the error message. If the error message still displays, go to the next step.
Step 2: Semi full reset
1. Unplug the power cable from printer when the printer is powered on. 2. Press and hold # and 6 while plugging in the power cord.
The "Ink System Failure" error is causes by air in the ink feed tubes. We have a step by step guide purging the air from the feed tubes posted on our web site. Go to our site at: www.ccl-la.com , click on the printer repair link and then the HP link. Follow the steps and you should be back printing in no time at all.
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Do replacement procedure, follow How to.. on status monitor. When asked to replace ink tank, unplug all ink tanks, and plug only cyan ink tank. Next....next.. Finish. See status monitor. Is cyan recognized (Not cross sign)? If yes, repeat procedure, without unplugging, plug others 1 by 1. If no, check for chip connector (for cyan) at carriage, or try to use another cyan ink tank.
9,005.49: Ink loader fault. The cyan ink melt heater is on, but the ink does not appear to be dripping.
Step Questions and Actions Yes No
1 1. Are the ink sticks all Xerox ink? Go to
Run clearISCfault test to clear the error.
2 1. Manually verify that the ink stick is able to advance in the ink loader chute.
Remove any blockage and/ or replace the ink stick.Run clearISCfault
test to clear the error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run clearISCfault test to clear the error.
IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution Press the On button to turn the printer off. Unplug the power cord from the back of the printer. Remove all the ink cartridges. Wait two minutes. Plug the power cord into the back of the printer. Press the On button to turn the printer on. Install the ink cartridges when prompted. If the error code does not display, the issue is resolved. If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.
I had the same problem -- error message saying two cyan print tanks installed. Nothing helped (including disconnecting power cord). Then found I had an older cyan print tank still in its pack on hand, Installed that. No further problems. Assume this means print tank giving error is part of a faulty batch so am returning to retailer for refund from Canon.