Question about Dell 3010cn Laser Printer
I have a Dell color laser printer3010cn and the problem I'm having is : the Error indicator is blinking yellow and in the LCD display window it say's : 004-321 restart printer / reseat drum / contact support ? I have turned it off ( set for few mins.) and turned it back on and still have the same message ? Is there another fix for this error ? I appreciate your help and support in this matter : Thank You ! firstname.lastname@example.org
I HAD the same problem...a couple of posts up/down, someone suggest to re-align the film roll on the Drum. This worked for me. There are two wheels on the outer-side of the film reel (the film reel is one of two reels on the main top drum). Take out the drum, not the green reel, but the other one. Check both ends and you can se/feel two little silver metal wheels (again, at the ends). Roll the film around with your fingers until it is aligned evenly with the wheels. The metal on the wheels should not be showing at all, they should both be covered by the film reel. Replace the drum and cross your fingers. This worked for me...I'm sure a NEW drum would fix the problem, as well.
Posted on Sep 19, 2008
Thanks for all the comments: The very first one was the best. I did the same. I opened the front panel and lifted the lid. I found the blue tab on the right side and removed the drum I found the black rubber band which is hard to miss since it's the width of the drum. I noticed will turning the wheels that operate it that there was a silver plate embedded in the rubber and realized the rubber was not centered which causes improper reading of the silver plate. I pulled on the rubber to center it replaced everything and presto!! it worked.
Posted on Nov 05, 2008
Glennro was spot on. The toner transfer belt in that drum assembly was just slightly shifted to the left. Removed drum cover (6 screws- don't take off the side-back ones!!), and worked the belt back to center.
Error message 004-321 was gone on re-start.
Posted on Sep 04, 2010
Solution #3 posted on Sep 19, 2008 gave the right answer. I was getting ready to buy a new printer.
THANK YOU APPRENTICE.
Posted on May 25, 2009
The problem is defective Drum Cartridges. If you ordered your Drum Cartridge at the time of your printer purchase it is from the first production run. Although at this time you may have a hard time getting Dell to replace them you should contact Dell with your original order number and ask for a replacement. I just did this minutes before typing this response. Here is the page from the Dell Community Support Forum. <a rel='nofollow' href="http://www.dellcommunity.com/supportforums/board/message?board.id=A940&message.id=26221&query.id=335768#M2622" target="_blank">Click Here</a>
Posted on Sep 01, 2008
I took the top off of the printer right above the toner cartridge and it worked again.
Posted on Jul 08, 2008
I have a Dell 3000cn laser color printer and the quality turned from good to average to unacceptable over the years.The colors of the photos were grossly not aligned and covered with spots and lines.
Although it had done less than 10.000 copies and not the 30.000 ones Dell announces, I ordered a new drum cartridge and before I got it I changed the empty black cartridge for a non-Dell one due to price difference.
When I started the printer I got the 004-321 error message and the printer would not work at all.
I swapped the cartridges, cleaned the printer, checked for broken or displaced parts but I got nowhere : always that cursed 004-321 message.
Then I received the new drum cartridge, put it in and the printer worked again !
So don't despair. I think that Dell does not like stow-away cartridges. Maybe it stalled the printer somehow and the drum change by-passed the error somehow.
Posted on Mar 01, 2012
Dell techs had me replace the drum, control board but now concluded it is the power board (have not bought and tried that)
Posted on Jun 26, 2008
Should be change drum kit and toners then will working fine
Posted on May 20, 2008
I don't see anyone suggesting solutions, jus the same problems over and over
Posted on May 01, 2008
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