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I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
No one here seems to understand the question...unless it's just me.
Not being recognized by computer means you should not be able to disconnect the device safely. Am I right?
I cannot seem to disconnect the device safely, which means that the refresh database option will not display and do so!
I had a very similar problem where my Sansa would turn on show the initial logo then fade to a white/grey screen and restart.
To fix it started in recovery mode (Start in hold mode with rec button held down) then used the firmware updater to update the software and it seems to had fixed the problem
hope this also works for you
My Sansa has a similar problem. Sometimes when the Sansa turns on (after the Sandisk logo) the screen will either turn black, blue, or black and white stripes. The player still works, but it is hard to navigate without the screen, obviously.
What I end up doing is letting the backlight turn off and then pressing any button. Sometimes when the screen comes back, the display is allright again. But sometimes it takes more than a few tries. Turning it off and on again seems to work a little better, but it is more time consuming.