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Not sure if either of these helps, but hope so:
1-After you boot up/turn on, is the word "Music" showing in the window? If not, use the right arrow button to move the menu to Music, then hit the M button and it will start playing.
2-Mine (797) has a bad headset hole so only plays one ear unless I push up in the plug wire. I just put a rubberband tightly around the plug and pull the band up over the top to pull it into a position where I can hear both earsets.
if ur mp3 player sits for a minute it might freeze! This happened to me a little bit ago! You cant turn it off ur on! All u have to do is takeo ut the battery and put it back in then turn it on! Keep doing it if it happens again! Glad to help.
Sounds like you have two problems here. First my guess is your files bought from walmart are corrupted some how. just delete the ones that are giving you fits and call it a day. Second you mentioned it wont even sync music,,,, Are you saying none of your music or just the walmart ones ?
Try holding down the play/pause button whilst pushing a paperclip into the reset hole. you should hopefully then get the choice of several options to try. If that doesn't work you could also try looking on creative american website for instructions for other players - some of these work for different models even when not specified. Good luck!