Question about SanDisk Sansa e260 MP3 Player

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Sansa e260 freezes up

I would be playing my sansa e260 for like 10 minutes and the screen goes black, music stops, and i cant turn it on , off and it won't do anything when plugged into the computer. after like an hour it starts to turn on and stuff. also, when the screen is blank and it wont do anything, the screen and other parts feel warm like its running.

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  • MightyMouse7 Feb 02, 2008

    mines got the same problem

  • e260Jan08 Feb 11, 2008

    Same thing. Freezes mid-play, when connected via USB to computer, still no power, not seen by PC. I called support, they had me hold down the Power button for a full minute, then it came back on. Of course it now said "resynch to renew licenses" so all licensing data was gone. I ended up reformatting it. But, it has happened again more than once: player just dies mid-song. Once it's back on, I get the re-synch message so it's un-usable till I can get home, connect, and spend hours wait for an update. I have seen a couple other owners of e260's on the user forums w/same problem. I am within 30 days of purchase and am going to return the unit, don't know what to replace it with because this seems to be a hardware or battery problem that will be perpetual unless Sansa makes some sort of hardware change.

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  • 281 Answers

It's not suppose to say Refresh Database when you connect it to the computer, it's only suppose to say that when you eject it OUT of your computer.

Did you load a massive amount of files during your last sync?

I don't think there's any need in resetting it if it is able to turn off and on. What I recommend doing is formatting it. Remember, formatting the player will cause you to loose ALL your media stored in the device. To format go to "My Computer" > "Sansa e260" right click and go down to format.

If it formats, then good. Turn it on and it should say "Refresh Database". Change the mode of your player to MTP(?) so that it will no longer refresh the database after transferring media(?).

Connect it back to your computer and reload your media onto it that was wiped out during the format. Now disconnect it and see if it works... It should.

If that doesn't work this should do the job for you: http://sandisk.com/Retail/Default.aspx?C...

Always remember to update the firmware on your products, it is a wise idea to do so. (: http://sandisk.com/Retail/Default.aspx?C... < Get updates with that.

Drain the battery if whatever you do don't work. Sometimes removing the battery for a few seconds on putting it back in works.

If you think you attacked this problem from every angle and still no luck. Contact sandisk: support@sandisk.com Give them some time, their swamped with emails at the moment.

Posted on Feb 10, 2008

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Try reflashing the firmware for your device you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings. That will be the only way

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You could possibly try recovery mode?

or formatting it and starting over, see if that helps

easy way to format

1.Shutdown player
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Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
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Once i turn it on i cant turn it off and when i go to listen to music it just goes and restarts itself


Sounds like it's froze and needs to be reset. -
Press to power on/off, enter menu, or hold 15
seconds to reset your Sansa.
Or-To reset the sansa = Hold down power button for20 seconds.

If that don't work let me know so i can try something Else?
P.S...Please rate accordingly...
Thank you
Computerrep

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Sounds like you have two problems here. First my guess is your files bought from walmart are corrupted some how. just delete the ones that are giving you fits and call it a day. Second you mentioned it wont even sync music,,,, Are you saying none of your music or just the walmart ones ?

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break something under warantee and send it in

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