Question about HP OfficeJet 6210 All-In-One InkJet Printer

6 Answers

Scanner Failure: HP Officejet 6210

What is the most likely cause of the error message whenever I attempt scanning or simply lifting the scanner cover?

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  • 13 more comments 
  • wellsatl Mar 01, 2008

    aaaargh...can't scan using flatbed.

  • Tlina Apr 24, 2008

    it says you need to install or run a device software.

  • DAVIDANDKIM2 May 07, 2008

    WHEN I TRY TO SCAN A PICTURE, I AM TOLD TO INSTALL OR RUN DEVICE SOFTWARE FEATURE/NO SCAN OPTION. I HAVE SCANNED PICTURES BEFORE, ALL OF A SUDDEN THIS JUST STARTED TO HAPPEN. WHAT DO I DO?

  • lockekc May 25, 2008

    Same problem with scanner...I can't figure it out.

  • Anonymous Jul 10, 2008

    xzv

  • insomniacat Aug 08, 2008

    When I push "Scan" button I get a msg on LCD: No Scan Options. You need to install or run device software for features.

    I have already uninstalled and reinstalled the HP software CD to no avail. This scanner worked perfectly 24 hours previously. What could the problem be?

    Thanks.
    TB


  • Anonymous Aug 27, 2008

    My 6210 scanner consistently gives me the "Scanner Failure, turn off then on" message. It worked fine the last time I used it. I've reinstalled software, disconnected it and reconnected it all with the same result.

  • tonyp111 Sep 16, 2008

    I have the same problem with Vista. Help!

  • barako123 Oct 19, 2008

    Also sas No scanning option

  • Anonymous Oct 27, 2008

    No options

  • Anonymous Feb 02, 2009

    Wow - I have this problem, too. Just recently. I successfully faxed something today, but then received the same message. I also successfully copied something when fed thru the top feeder, got the copy, then the error message. Trying to copy anything on the glass does not result in a copy, only the error message "Scanner failure, turn power off then on again."



    Help!

  • Anonymous Mar 06, 2009

    HP6210 scanner is displaying numbers and symbols when she scans

  • hoops78 Mar 14, 2009

    I can scan, but I can't scan to a PDF. The HP for some reason doesn't give me that option anymore

  • Anonymous Apr 23, 2009

    when i try to copy something the 'scanner failure' message shows up

  • Anonymous Mar 18, 2014

    how to disassemble lift cover from body of printer

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6 Answers

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I too am getting this message "Scanner Failure, turn off then on" when i am doing standalone copying. i.e. placing something in the scanner glass and pressing the copy button. turning off and back on does nothing as does unplugging and plugging back in the printer/scanner. Good thing I opted for best buys extended warrenty as i beleive it is soon to be their problem.

Posted on Oct 25, 2008

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Option one: Scan using Windows Fax and Scan
Click the Windows icon ( ), click Programs , and then click Windows Fax and Scan .
NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two:

Scan using Paint .

Click New scan .
Click File , and then click Scan .
Option two: Scan using Paint
Click the Windows icon ( ), click Programs , and then click Accessories .
Click Paint .
Click File , and then click From Scanner or Camera .
Click Scan .
Cause
The drivers in the Windows Vista operating system do not support button press functionality on the product.
THANKYOU BILL GATES AND HP!!!!!!!!!!!!!!!!!!!!
Using paint worked for me. I got this from HP.

Posted on Oct 16, 2008

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You have to drive the Scanning from the HP image zone icon on your desktop. This should download automatically with the software. There is a 'Transfer images from Scanner' option on the left hand side and this should allow you to scan. It worked for me.

Posted on Oct 16, 2008

No scanning options when upgraded to Windows XP.. :(

Posted on Aug 14, 2008

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Scanner "no Options"

Posted on Apr 25, 2008

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After hours of trying things.I found this and it worked. The scanner button doesn't work, but at least I can scan.


Scanner Failure: HP Officejet 6210 - ?id=microsoft.windows.resources.expandarrow To scan a picture using Windows Photo Gallery

    Before you begin, make sure that you've installed your scanner on the computer and that the scanner is turned on.
  1. Click to open Windows Photo Gallery.
  2. Click File, and then click Import from Camera or Scanner.
  3. In the Import Pictures and Videos window, click the scanner that you want to use, and then click Import.

Posted on Sep 16, 2008

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Posted on Jan 02, 2017

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Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

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