It sounds like the battery might be dead. If I were you I would take advantage of the free chat that palm provides to their customers. I have used it in the past always with good results. I am including a link to that page. Best wishes.
Scroll down until you see this.....
Other support options from Palm
- free, always available - go there now
Learn from fellow Palm customers, or answer others' questions
- free, quick and simple - chat now
Communicate easily, securely, and instantly with a Palm agent.
Check your warranty and learn about your repair options.
This product is covered under a limited warranty for 1 year
Eligible in-warranty repairs are offered at no charge for one year from
the date of original purchase. You may be responsible for shipping
charges. The warranty does not cover damage resulting from certain
events or conditions. Please review your warranty for more information.
Review our solutions to determine if you can fix your issue on your own.
--> In warranty repair:
--> To arrange for in-warranty service on your device, please contact Palm:
--> Out of warranty repair:
the damage to your device falls outside warranty coverage, or if your
device is no longer covered under the limited warranty period, you can
arrange for an out-of-warranty repair from Palm.
$199 US ($249 CAN)
--> Check repair status:
If you have already started a repair with Palm, use our online repair status check: