Question about Tomtom ONE GPS Receiver

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Computer won't connect with

When trying to initially connect new TomTom to HP laptop, via USB, clicked on download HomeTomtom, every time I get a "cannot connect with So I have not been able to download it since I bought it.

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Re: computer won't connect with is not a web-address. Try this link to the 'home' download page >

Posted on Jan 27, 2008

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I nee to download instructions for tomtom gps via220

Hi Peter,
Happy new year!
Click on the link below to download the tomtom via User Guide.

Also learn more about your product from this link:

Hope this helps.Thanks!

Jan 01, 2012 | Tomtom GPS Devices

1 Answer

Tomtom one gps

if you have a computer, download tomtom home, from the website download it and install it, once this is done connect your device via USB lead and click yes when asked and the software shold automatically search for updates for your device

Feb 06, 2010 | Tomtom ONE GPS Receiver

1 Answer

Need to no about updated my tom tom plus would like to no what free maps there are

1) You need to download and install TomTom Home on your PC/Laptop: see attached official TomTom link:

2) You will then need to connect your GPS unit via the provided USB cable to your PC/Laptop withTomTom Home running and connected to the internet.

3) Your current MAP can then be updated via the 'Update' selection. Any other 'system' files will also be updated automatically using this function.

4) Using TomTom Home, you can also download free add-ons such as 'Voices' and 'Colors schemes'.

If you just bought the unit within 3 months, you can update to the latest Map free of charge using 'Latest Map Guarantee' function in TomTom Home otherwise, there are NO FREE ADDITIONAL FREE MAPS.

Hope it Help: let me know how you go!

Jan 07, 2010 | Tomtom ONE 3rd Edition GPS

1 Answer

I have instaled tomtom update into my laptop but how do i put it in the satnav pls

connect your tomtom to your laptop via a mini-usb to usb connector and use the tomtom home software. Or download the updates to a memory card that fits into the tomtom if it has a slot

Jul 28, 2009 | GPS Devices

1 Answer

My new TomTom One will not complete the preference installation

Lorna R from the UK support team solved my problem - but it did require some persistence. If a folder FOUND.000 exists on your device then firstly delete it. I turned off my virus checker and all other programs. Then:

STEP 1 Check your Internet Connection

- Make sure that you have a fast broadband Internet connection, ideally 2mb/s or higher
- Check that you are not at the end of a British Telecom exchange. If you are, then you will find that you are not receiving your advertised Internet connection speed and the connection will be unstable. This can mean that any large downloads via TomTom Home may time out and not download fully.
- Make sure that you are connected to the Internet via a Network cable and not wirelessly. You can plug a network cable into the back of your Router and connect it to the network card on the back of your computer. Also, if you connect wirelessly, you have an extra layer of security which can interfere with downloads.
- Please ensure that your firewalls are configured to allow TomTom Home to connect to the Internet fully.

STEP 2 Reinstall TomTom Home

- Download and install TomTom Home from :
- Open TomTom Home 2.6
- Click on ‘Remove Items -> Items from My Computer’
- Tick the option for ‘Applications’
- Tick the option for ‘Maps’
- Click on ‘Remove Selected Items’

STEP 3 Make a manual backup of your device

- Connect your TomTom to your computer and switch it on
- On a PC, create a new folder on your desktop and call it 'Backup'
- On a Mac, create a folder on the desktop and call it 'Backup'.
- On a PC, Open 'My Computer', you will see the TomTom as a removable storage device, e.g. TomTom (E:), double left click into it.
- Click on Edit -> Select All, then click on 'Edit -> Copy'
- Go to your Backup folder on your desktop that you have created, double left click into it and click on 'Edit -> Paste'

- On a Mac, you will see the TomTom device on the Desktop, double click into it.
- Select and copy all of the contents of the TomTom device.
- Go to your backup Folder that you have created and double click into it.
- Paste all the files into the backup folder.

Please also look at the following webpage in how to do this:-


Only proceed with Step 4 and 5 when you have successfully completed a manual backup of your device.

STEP 4 Remove the Map Folder from your device

- Connect the TomTom to the Computer
- Browse the contents of the TomTom via 'My Computer', (on a mac, click on the desktop icon for the TomTom disk)
- You will see the Files and folders for the TomTom.
- Delete the map folder e.g. Western Europe, or Western and Central Europe, or United Kingdom and Ireland

STEP 5 Download your Latest map Guarantee

- Open TomTom Home
- Log in to your TomTom account
- Click on Tools -> Use Latest map Guarantee
- If you see a map available for download, click on 'Get it Now'.

The map can take a few hours to download depending on the map size and your Internet connection.

If you find that your map is taking more than 5 hours to download or the Download does not install correctly, then unfortunately your Internet connection is preventing the map from downloading correctly. Ideally, you will need a faster and more stable Internet connection.

Mar 29, 2009 | Tomtom One Europe v2 GPS Receiver

4 Answers

Tomtom GO 720 won't connect to tomtom home

hold the reset button in for 15 seconds located on the botton of the tomtom,plug in the usb then the tom tom and turn on this should slove your problem

Feb 12, 2009 | Tomtom GO 720 GPS Receiver

1 Answer

How do i download information from my computer to my tomtom

  • you will need the latest app. Tomtom Home 2.5.
  • go
  • middle right on screen in box click [Get/download: tomtom Home 2.5 latest application] for youe system.
  • save and run the download then install.
  • restart your comp./PC.
  • open Home 2.5 programe (tomtom).
  • the user screen has options for you to look at your device & swap info dev}comp. (vise-versa) and other options.
  • explore your device and be shre to back up aswell.
you will need to plug in your device via USB when prompted & eject/remove the device only after you have clicked Disconnect tomtom via the programe or Safely Remove Devices within windows.
you will need to register to use some functions.
mapshare is well worth joining too as it was updates exclusive to mapshare, joining is free.

Jan 18, 2009 | Tomtom ONE GPS Receiver

10 Answers

TomTom 520 won't start

Hi all,
I got the following response to this little problem. Will try it out and hopefully my 520 will work again soon.

To ensure that your device is correctly connected to your PC, please do the following:-

STEP 1 Run the Registry Cleaner Tool

• Disconnect the TomTom and remove any USB devices from your PC, If you use a USB Hub, please disconnect that also.
• Run the RemoveRegEntries tool. You can download it from :-
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 2 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
• Connect the TomTom to a USB port on the back of your PC. We strongly suggest that you use a USB 2.0 port and not a USB 1.1 Port. (USB 2.0 ports are faster USB ports, which are standard on all modern PC's, older PC's and some laptops may still use USB 1.1 ports which are slower and can prevent some USB devices from connecting properly).

STEP 3 Switch the TomTom On.

• On your PC, open My Computer
• Now switch the TomTom On while it is connected to the PC with the green light on.
• Look at My Computer, do any disk drives appear as you switch the TomTom On? If so, which drive letter is it?
• Double click on the TomTom disk.
• What files and yellow folders do you see?, please make a note of them and reply back with what files and yellow folders you see. If possible, please provide us with a screenshot showing all the details.

If the device is NOT listed as a 'Removable drive' under 'My Computer' when you switch the TomTom On, try the following:-

STEP 4 Check Device Manager

• Disconnect the TomTom from the computer.
• It is likely that you have a Firewall on your PC, in some cases, Firewalls can prevent USB devices from being recognized by the PC. We suggest configuring your Firewall and security settings to allow all USB devices to connect to your PC. Once you have done this, we suggest trying the steps above again.
• Go to 'Start' and right-click on 'My Computer' and select 'Properties'
• Select the 'Hardware' tab
• Expand 'Disk drives'. If the TomTom device is shown there with a red cross, right-click on it and select 'Enable'
• Check under 'My Computer' to see if the device now shows up as a 'Removable drive'.

We also suggest it is a good idea to try to connect your TomTom to another PC to see if you get the same problem.

Dec 27, 2007 | Tomtom GO 910 GPS Receiver

1 Answer

TomTom ONE

uninstall tomtom home from your computer & restart, then reinstall it from scratch.

This should fix it.

Jun 20, 2007 | Tomtom One Europe v2 GPS Receiver

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