Question about Office Depot Ativa DQ60M Shredder

2 Answers

Shredder won't turn on

My shredder is an ATIVA DQ83M and is unlised here as a "valid product''. That is why I entered Ativa DQ60M Shredder in the Product space :)

I used my shredder about a week ago. Worked well. Yesterday I tried to turn it on and the green ready light did not light. I moved the push button to "Auto" and back to "Off" and back to "Auto" without success. I moved the button to "Rev" and back to "Auto" but no luck.

Yes, it is plugged into the socket. Even tried a different socket. :)

Any suggestions are welcome.

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  • carlosquinto Jan 30, 2008

    I finally called the Tech support folks and the solution was simple. I had the shredder sitting on the basket the wrong way. The "groove" on the bottom side of the shredder must fit over an "L" shaped piece inside the BACK SIDE of the basket in order to insure electrical contact. Once I turned the shredder around 180 degrees so the groove fit over the L, the ready light came on as planned!!!

    Simple solutions for simpleton operators like me :)

  • keaau Jun 07, 2008

    I have Ativa DQ83M. The light comes on when I slide the switch to "auto" and "reverse" but the motor will not run. The weird thing is, it worked just fine at the store but doesn't work at my house. I had all my wall sockets checked last year by an electrician. I made sure the L shaped metal piece fits under shredder. Does the unit have some kind of safety feature that I am not aware of?

  • Anonymous Aug 22, 2008

    I own 2 shredders. One is Ativa DQ61Mn and the other DQ83Mn. Neither one of these works. The 61Mn works every so often then over heats and will not shred but light comes on. The 83Mn light comes on when I jiggle the cord but will not shred at all. I have had these for about 3 months and am ready to throw both in my pool. What a waste of my money and time constantly un-jamming the 61 and never getting anywhere with the 83. Should I contact Office Depot or should I contact the company "Ativa"?? Someone please help me. Because I work at home I really need the larger shredder to be functional...The 61 over heats after shredding about 15 pages...

  • Anonymous Oct 20, 2008

    I have the DQ83Mb and it worked great for about 4 months. Then one day it just wouldn't turn on at all. The green light would never go on. I also put it in the right orientation over the basket, where the cord fits into the little cutaway.

    After reading carlosquinto's suggestion from tech support regarding requiring a correct electrical contact between the top shredder and the basket, I jiggled where the shredder cord meets the basket. I moved the shredder up a little bit and I heard a clicking sound. Then the green light went on! So now I just have to make sure the shredder is up a little bit off the basket. Thanks for the suggestion carlosquinto. I thought I would have to deal with tech support or worse buy another one so soon.

    Henry

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I was using my Ativa DX180D and it was working fine. It just stopped and there was no power. I have tried all the plugs in the house but still not coming on. The basket is on properly and you can hear the click of the switch when you plsce the top on the basket. Any suggestions?

Posted on Sep 01, 2009

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Ok " if the ready light did not come on it's telling you that there is no power sound like the plug in transformer is no good .

you can check that transformer , with a multimeter, see if you have the right voltage.

Posted on Jan 27, 2008

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