Turtle Beach Ear Force X1 Mic not working

You may have kinked your controller cable when you moved all your Xbox stuff. You might as well get a replacement controller cable--Turtle Beach sells them for only $4.95 on their website. I'd recommend the newer white one since that looks to be a lot thicker.

What happens if you try using your X1 with a PC? The X1's green plug goes to the green Line Out (or Front) jack on your PC, while the X1's pink plug goes to the pink Microphone jack on your PC. If the X1 mic works with your PC, then the problem is the chat/controller cable and replacing it should fix the problem. If the mic doesn't work, then the headset will need to be replaced. Turtle Beach should be able to do that for you...

What happens if you try your X1 on a PC instead of on your Xbox? That's a good test of the mic... Here's how:
- Plug the X1 USB into a USB port on your PC. - Plug the X1 green plug into the green Line Out jack on your PC. - Plug the X1 pink plug into the pink Microphone jack on your PC.
Try recording the sound of your own voice on the PC, using Sound Recorder or whatever. Do you hear the sound of your voice? If so, your mic is working and the X1 chat/controller cable is probably broken. Replace the chat/controller cable.
If not, then the X1 mic is broken and you should contact Turtle Beach for service at [email protected].

Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. [email protected].

Have you tried using your X1 on your PC? Try connecting your X1 to a PC and speak into the X1 mic. Can you hear yourself in the headset? If yes, then the X1 mic and headset are OK but you need a new chat-controller cable. If not, then you should contact Turtle Beach about it --- [email protected].

Have you tried using your X1 on your PC? Plug the green plug to the green jack, pink plug to pink jack, USB plug to USB port. Speak into the mic and you should hear yourself in the headset. If you can hear yourself, then the problem is the chat-controller cable and you should get that replaced. If not, it may mean your X1 mic is broken and you should contact Turtle Beach about that --- [email protected].

Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. [email protected].

You can buy a replacement on our web site. Here's the link:
http://www.turtlebeach.com/products/efx1/replacementparts.aspx

Can you try your X1 on a PC? If the mic sounds weird on the PC as well as on XBL, then there's probably something wrong with the mic. But if the mic sounds good on your PC but not on XBL, then you probably need a new chat-controller cable, which should fix things right up.

Do you have an X1? If so, you should be able to use it with a PC. Try talking into the mic with your X1 connected to the PC. Does it echo there too? If not (and it shouldn't) then you probably only need to replace the chat-controller cable with a new one. Those are available for sale on the Turtle Beach website (www.turtlebeach.com). Turtle Beach tech support is [email protected].