This issue normally happens when the Java applet or the the flash players file could not be loaded sucessfully.
To troubleshoot more, Please provide the version of the browser that you have like, Internet Explorer 6 or 7, like mozilla firefox 3 etc and also if you have windows or a mac machine with the version of the OS like windows XP etc
In the meantime update the flash player
http://get.adobe.com/flashplayer/?promoid=BUIGP
and Java also
http://www.java.com/en/
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