Question about SanDisk Sansa View 8GB MP3 Player - Black

2 Answers

Sansa view 8gb

Sansa works fine on another computer. When changed to my Dell, it does not show up at all. No usb storage divice is listed. Tried trouble shooting with the help file, by uninstalling the usb drivers, using safe mode. still no luck. Meanwhile, the Dell sys finds my 60gig extenal HD just fine, even if I disconnect, and reconnect it....... Any ideas?

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  • randymtlvr Jan 27, 2008

    Problem solved! Turned on sansa without connecting it to my system.
    Entered the menu, and went to settings. Selected "restore factory
    settings". I then restarted my system in "Safe Mode", and uninstalled
    the drivers for my external drive using the "control devices" option. I
    then restarted my system, and hooked up the Sansa view again. When I
    hooked it up this time, it was found by my system. After loading the
    photos/songs from the Sansa to my computer system, I unhooked the
    Sansa. Then I reconnected my external Hard drive unit. I then had to
    restart my system again, and using the "add remove hardware" function
    in the control panel, I had the computer look for new hardware, and
    followed the wizard's directions for reinstalling the external drive.
    The whole process took about an hour for this novice user.



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Acetole you have to force is and its a pain in the a$$ to always do that when im going to connect my view to my dell computer.

Posted on May 05, 2008

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Posted on Apr 20, 2008


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1 Answer

My 16 gb sansa just say connected and that all.

Check under My Computer in Windows and see if you see the Sansa player. It might show up as a generic storage device under letter G:, H: ect similar to the way a usb thumb drive would show up.

May 14, 2011 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

Computer does not recagnize MP3 player when connected

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.

SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
2. Click Device Manager on the left pane.

NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.

STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

SOLUTION 3 - Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.

Instructions to connect in Forced MSC mode are listed here:

Instructions to switch player to MSC mode are listed here:

If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware

NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.

Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit
if u want more help u can go with these site:
wish above can help u solve your problems.

Jan 06, 2010 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

My computer does not show it is conntected, although it makes noise when plugged in, and fuze shows connected. help!

On your sansa, go to "Settings" then System Settings" then "USB Mode," then change it to MSC, if that does not work, try the other modes, just in case.
Hope this helps.

Nov 28, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

Usb is not recognizing sansa

try going to "my computer" on your desktop and it should show an unkown device thats plugged into one of your drives

Aug 01, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

Sansa View 8gb


Just try connecting to other USB slots!!

Nov 05, 2008 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

My 8 gb sansa

Does the charging sign show up? It could be a bad cable. Also make sure you have the right software You can get it here at:
Go to Support\product support\sansa view\ thenlook in the right column

Try it with different usb ports as well.
Go to Device Manager and look for "?'s" or "!'s"

Sep 11, 2008 | SanDisk Sansa View 8GB MP3 Player - Black

3 Answers

Dell optiplex 110 sys does not find the sansa view player

I have recently connected to a Sansa device. The device had to be powered on before it would be detected as a drive. Also it had a hold feature which suspended any I/O. Alternately, the Dell may not have all the usb ports connected to the motherboard. I suggest you plug the Sansa device into the same usb you were connecting the external drive. Beyond this, more information required. I hope it helps. Good Luck.

Jan 27, 2008 | SanDisk Sansa View 8GB MP3 Player - Black

8 Answers

Sandisk Sansa View 8GB = would not connect

I jsut purchased an 8GB sansa view mp3 and I downloaded it like I was suppose to and it does not work in Rhapsody at all, also in the windows media player it shows that the device was installed correctly but it still doesn't work and I still can't sync my songs to it. The sansa icon won't even show up

Dec 26, 2007 | SanDisk Sansa View 8GB MP3 Player - Black

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