Question about SanDisk Sansa View 8GB MP3 Player - Black

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Dell optiplex 110 sys does not find the sansa view player

Sansa works fine on another computer. When changed to my Dell, it does not show up at all. No usb storage divice is listed. Tried trouble shooting with the help file, by uninstalling the usb drivers, using safe mode. still no luck. Meanwhile, the Dell sys finds my 60gig extenal HD just fine, even if I disconnect, and reconnect it....... Any ideas?

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Re: Dell optiplex 110 sys does not find the sansa view...

Well, all i had to do was turn my view on and it booted up, also popped up on the comp no problem. hope this helps

Posted on Apr 11, 2009

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Re: Dell optiplex 110 sys does not find the sansa view...

I have almost read hundreds of topics regarding with the sansa view and on a dell computer, it will not recognize the device... i also have talked with the reps at sandisk and they have no explanation as to why the view is not detected on a dell computer. I think it has to do something with the dell computer will contact dell and see what answer they can provide. BTW im running on Vista SP1 , Optiplex 758 and running on a 512mb. :D

Posted on May 05, 2008

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Re: Dell optiplex 110 sys does not find the sansa view...

I have recently connected to a Sansa device. The device had to be powered on before it would be detected as a drive. Also it had a hold feature which suspended any I/O. Alternately, the Dell may not have all the usb ports connected to the motherboard. I suggest you plug the Sansa device into the same usb you were connecting the external drive. Beyond this, more information required. I hope it helps. Good Luck.

Posted on Jan 27, 2008

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

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Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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